eUps pre-airport for regulars since Amadeus
Feb 17, 2020, 1:43 pm
#376
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
So either they made some changes or I misinterpreted the wording!
Feb 17, 2020, 2:00 pm
#377
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,822
As the OP, I did get quick resolution due to my email to the SE desk. But again the system should be working which clearly it is not as others have reported. Further if you are far away in a foreign country as I am, telephoning is not an easy option.
Feb 17, 2020, 3:32 pm
#378
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
Was denied to request an upgrade by the central concierge office and the local Vancouver concierge for a companion. They said Aeroplan upgrades are not possible.
Feb 17, 2020, 5:27 pm
#379
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,822
AC Eup chart gone
I have some e ups to use by end of Feb but cannot find anywhere on the AC site the requirements. Seems to have been pulled as another enhancement to keep us in the dark. I have just wasted several hours trying to find this simple information which used to be there. GONE.
My SE status ends on Feb 29th and frankly the way things are going I am glad. AC has become more opaque each time I look into the site.
If anyone can tell me the # of Eups required from YYZ to YVR in FLEX I would appreciate that. Thanks.
My SE status ends on Feb 29th and frankly the way things are going I am glad. AC has become more opaque each time I look into the site.
If anyone can tell me the # of Eups required from YYZ to YVR in FLEX I would appreciate that. Thanks.
Feb 17, 2020, 5:47 pm
#380
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
I have some e ups to use by end of Feb but cannot find anywhere on the AC site the requirements. Seems to have been pulled as another enhancement to keep us in the dark. I have just wasted several hours trying to find this simple information which used to be there. GONE.
My SE status ends on Feb 29th and frankly the way things are going I am glad. AC has become more opaque each time I look into the site.
If anyone can tell me the # of Eups required from YYZ to YVR in FLEX I would appreciate that. Thanks.
My SE status ends on Feb 29th and frankly the way things are going I am glad. AC has become more opaque each time I look into the site.
If anyone can tell me the # of Eups required from YYZ to YVR in FLEX I would appreciate that. Thanks.
Feb 17, 2020, 7:46 pm
#381
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Link to current detailed eUpgrade requirements chart
I have some e ups to use by end of Feb but cannot find anywhere on the AC site the requirements. Seems to have been pulled as another enhancement to keep us in the dark. I have just wasted several hours trying to find this simple information which used to be there. GONE.
My SE status ends on Feb 29th and frankly the way things are going I am glad. AC has become more opaque each time I look into the site.
If anyone can tell me the # of Eups required from YYZ to YVR in FLEX I would appreciate that. Thanks.
My SE status ends on Feb 29th and frankly the way things are going I am glad. AC has become more opaque each time I look into the site.
If anyone can tell me the # of Eups required from YYZ to YVR in FLEX I would appreciate that. Thanks.
https://www.aircanada.com/ca/en/aco/...calculate.html - but it is the chart that says "starting at".
- Flex (M, U, H) 4 eUpgrade credits
- Flex (Q, V, W, G) 8 eUpgrade credits
- Flex (S, T, L, A, K) 11 eUpgrade credits
Feb 17, 2020, 7:55 pm
#382
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Feb 17, 2020, 8:10 pm
#384
Join Date: Feb 2020
Location: Ottawa
Programs: Aeroplan SE100K
Posts: 10
https://www.aircanada.com/ca/en/aco/...calculate.html - but it is the chart that says "starting at".
Feb 17, 2020, 9:04 pm
#385
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
Excerpt from email from one concierge:
"...and due to system limitations it is not possible to process as it is a Rewards ticket."
excerpt from email another concierge:
"Although, since the system transition, there is a limitation that is providing us from adding booking that requires add on fees on to the upgrade wait list.
We, as concierge agent, understand how e-upgrade is a big part of your yearly benefits of being Super Elite 100k. We did find a work around that resolved the matter and we did use it until last month. The company did specifically ask us to stop using that workaround and wait for the airport system to be updated, which should fix the issue."
"...and due to system limitations it is not possible to process as it is a Rewards ticket."
excerpt from email another concierge:
"Although, since the system transition, there is a limitation that is providing us from adding booking that requires add on fees on to the upgrade wait list.
We, as concierge agent, understand how e-upgrade is a big part of your yearly benefits of being Super Elite 100k. We did find a work around that resolved the matter and we did use it until last month. The company did specifically ask us to stop using that workaround and wait for the airport system to be updated, which should fix the issue."
Feb 18, 2020, 12:06 pm
#386
Join Date: Feb 2020
Location: Ottawa
Programs: Aeroplan SE100K
Posts: 10
Mobile browser does not show "starting at" when in portrait mode
Do I still have a case for a refund of credits 🤓
Feb 18, 2020, 1:33 pm
#387
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
If AC is clearing wait listed eUpgrade requests at T-36, and you can no longer request an eUpgrade after T-24, am I correct that there’s a 12 hour window in which you must request an eUpgrade to a flight for which you’ve already requested one if you want a hope of getting upgraded at the gate?
This seems like an absurd redundancy compared to, say, leaving people on the wait list or going back to same-day upgrades.
This seems like an absurd redundancy compared to, say, leaving people on the wait list or going back to same-day upgrades.
Feb 18, 2020, 2:04 pm
#388
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
If AC is clearing wait listed eUpgrade requests at T-36, and you can no longer request an eUpgrade after T-24, am I correct that there’s a 12 hour window in which you must request an eUpgrade to a flight for which you’ve already requested one if you want a hope of getting upgraded at the gate?
Feb 18, 2020, 2:07 pm
#389
Join Date: Dec 2017
Location: YXU
Programs: AC SE100K, Marriott Bonvoy Titanium Elite, IHG Platinum Elite
Posts: 326
Interesting, thank you. My last two flights I’ve checked in pretty much right after T-24 and emailed the concierge to be added back to the list when I saw I wasn’t on it.