Aeroplan Reward - Involuntary Schedule Change - What Are My Options?
Sep 3, 19, 3:54 pm
#16
Join Date: May 2012
Posts: 490
Being SE and Diamond may have helped. The situation was I was booked F on YTO-TYO, and J back (hence the two bookings). IRROPS had me downgraded on YTO-TYO, but F space had opened on a different route for TYO-YTO, and I asked if they would waive the change fee because I really wanted to fly F in one direction. The agent had no issue with it.
Not for me, but I know people who have. @DrunkCargo just flew YVR-HND on NH in a revenue fare class. That was because Aeroplan didn't reticket him after a change, and all the unticketed segments fell off, but that was the only one that no longer had I-space. Amusingly, AC3 had I-space, but there was absolutely no discussion about it. They just rebooked him on what he originally had, in Z (I think). Someone else (may have been DC, but I can't recall) was once told to buy a one-way J fare and submit for reimbursement under similar circumstances.
I thought it might happen to me this weekend because both my TG segments fell off the PNR at different times, but there was still O space available when I called to have it fixed.
Not for me, but I know people who have. @DrunkCargo just flew YVR-HND on NH in a revenue fare class. That was because Aeroplan didn't reticket him after a change, and all the unticketed segments fell off, but that was the only one that no longer had I-space. Amusingly, AC3 had I-space, but there was absolutely no discussion about it. They just rebooked him on what he originally had, in Z (I think). Someone else (may have been DC, but I can't recall) was once told to buy a one-way J fare and submit for reimbursement under similar circumstances.
I thought it might happen to me this weekend because both my TG segments fell off the PNR at different times, but there was still O space available when I called to have it fixed.
Sep 3, 19, 4:01 pm
#17
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,318
That was because Aeroplan didn't reticket him after a change, and all the unticketed segments fell off, but that was the only one that no longer had I-space. Amusingly, AC3 had I-space, but there was absolutely no discussion about it. They just rebooked him on what he originally had, in Z (I think). Someone else (may have been DC, but I can't recall) was once told to buy a one-way J fare and submit for reimbursement under similar circumstances.
You're much more likely to have Aeroplan pay for a revenue ticket in the event they messed up.
Sep 4, 19, 8:37 am
#18
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,276
First, many thanks to all who posted in respond to my query.
@RangerNS, not sure I understand your comment about gaming the system. I got each tx as soon as I saw space on AE. Plan B was to purchase if the return didnt open up. However, I am trying to burn points given all the devaluations/enhancements.
I probably should have indicated I was prepared to pay a change fee for return but no space on a flight two days later so agent said nothing could be done.
I will have another attempt with AE but given the feedback above, im not hopeful they will change the return.
@RangerNS, not sure I understand your comment about gaming the system. I got each tx as soon as I saw space on AE. Plan B was to purchase if the return didnt open up. However, I am trying to burn points given all the devaluations/enhancements.
I probably should have indicated I was prepared to pay a change fee for return but no space on a flight two days later so agent said nothing could be done.
I will have another attempt with AE but given the feedback above, im not hopeful they will change the return.
Sep 4, 19, 10:05 am
#19
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 4,317
First, many thanks to all who posted in respond to my query.
@RangerNS, not sure I understand your comment about gaming the system. I got each tx as soon as I saw space on AE. Plan B was to purchase if the return didnt open up. However, I am trying to burn points given all the devaluations/enhancements.
I probably should have indicated I was prepared to pay a change fee for return but no space on a flight two days later so agent said nothing could be done.
I will have another attempt with AE but given the feedback above, im not hopeful they will change the return.
You bought two one way tickets, either going out of your way unnecessarily, or, out of your necessity as they were not selling a suitable round trip ticket, for you. Why they were unwilling to sell a RT ticket, I can't say, but for exactly situations like this, round tips cost them more as its a risky bundle.
You can't expect them to take care of you when you went out of your way to avoid buying the bundle which exists for the purpose of helping you in this situation.
Sep 4, 19, 4:28 pm
#20
Join Date: Feb 2004
Location: USA
Programs: Cowtool $ contributor, AC SE100K, WN CP, F9 50k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,026
Reticketing often loses segments, despite them showing up on the revised Aeroplan ticketing PDF. The common warning sign usually is the lack of an automated recised itinerary PDF after they recharge taxes. If I have to look up and resend my own itinerary manually, odds are the ticket got messed up.
Aeroplan has bought:
LH O ORD-FRA-DXB $27k June 2016 (AC reticket oops)
NH Y HND-ITM March 2017 (AC reticket oops)
IB J MEX-MAD-DUB-LHR July 2018 (LH strike)
OS J BUD-VIE-ZRH July 2019 (AE reticket oops)
UA J LAX-LAS Sept 2019 (AC oops)
Last edited by expert7700; Sep 4, 19 at 6:49 pm
Oct 11, 19, 8:06 am
#21
Join Date: Jun 2010
Location: LHR
Programs: AC SE
Posts: 4,155
My parents' YOW-EWR-ZRH-AMS flight in J this December just got hit by a schedule change. The YOW-EWR flight at 6:40pm was removed from the schedule, so they now need to leave at 12:00pm and have a ~9 hour layover in EWR.
I found an alternate routing via YUL and FRA that is much more convenient, but AP won't open it up for them because the YUL-FRA leg is only available in J as a Priority Reward and "only a domestic segment was affected by the schedule change".
Do I have any recourse or other options here?
I found an alternate routing via YUL and FRA that is much more convenient, but AP won't open it up for them because the YUL-FRA leg is only available in J as a Priority Reward and "only a domestic segment was affected by the schedule change".
Do I have any recourse or other options here?
Oct 11, 19, 4:24 pm
#22
Join Date: Jun 2010
Location: LHR
Programs: AC SE
Posts: 4,155
My parents' YOW-EWR-ZRH-AMS flight in J this December just got hit by a schedule change. The YOW-EWR flight at 6:40pm was removed from the schedule, so they now need to leave at 12:00pm and have a ~9 hour layover in EWR.
I found an alternate routing via YUL and FRA that is much more convenient, but AP won't open it up for them because the YUL-FRA leg is only available in J as a Priority Reward and "only a domestic segment was affected by the schedule change".
Do I have any recourse or other options here?
I found an alternate routing via YUL and FRA that is much more convenient, but AP won't open it up for them because the YUL-FRA leg is only available in J as a Priority Reward and "only a domestic segment was affected by the schedule change".
Do I have any recourse or other options here?
May 11, 20, 4:45 pm
#23
Join Date: Aug 2014
Location: YYC
Posts: 2,045
Bringing up an old thread and wanted to confirm if my thinking was right.
I've got some award tickets booked YYC-YUL-Europe on LX. If the LX YUL-ZRH is cancelled (which I think is extremely likely), would AP reroute me through FRA on AC metal?
I've got some award tickets booked YYC-YUL-Europe on LX. If the LX YUL-ZRH is cancelled (which I think is extremely likely), would AP reroute me through FRA on AC metal?
May 11, 20, 4:59 pm
#24
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,105
May 28, 20, 10:24 am
#25
Join Date: Aug 2014
Location: YYC
Posts: 2,045
Feb 27, 21, 9:05 pm
#26
Join Date: Nov 2015
Location: YVR
Programs: DL Gold, Hilton Diamond, IHG Diamond, Best Western Diamond Selec
Posts: 486
Are there published rules somewhere online telling when they waive change fees (with current rule, not counting as one time free change)? I assume arriving/leaving 1 day early or late most likely qualify, but only 3-5 hours difference may not?
Mar 5, 21, 2:32 pm
#27
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, AA PPro, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 43,514
I'm having an issue.
I was booked MUC-HAM-ZRH-SFO in LH/LX I class on two single-pax PNRs.
Something happened to HAM-ZRH, and we were rebooked MUC-ZRH in X class (one of us on LH, one on LX). I can book I2 on either flight, but they can't put is in I-class because of married segment availability. The only thing they could do was get us on the same fight in X class.
Is there really no better option? It's a schedule change from LH group to LH group, and we just want to keep our originally booked cabin.
I didn't want to spend too much time on the issue because this is SFO-BKK-MUC-SFO in July, so I don't know if we'll even fly, I'm sure other changes will come up, but I honestly though this was going to be a 5 minute call, rather than 30 minutes.
I was booked MUC-HAM-ZRH-SFO in LH/LX I class on two single-pax PNRs.
Something happened to HAM-ZRH, and we were rebooked MUC-ZRH in X class (one of us on LH, one on LX). I can book I2 on either flight, but they can't put is in I-class because of married segment availability. The only thing they could do was get us on the same fight in X class.
Is there really no better option? It's a schedule change from LH group to LH group, and we just want to keep our originally booked cabin.
I didn't want to spend too much time on the issue because this is SFO-BKK-MUC-SFO in July, so I don't know if we'll even fly, I'm sure other changes will come up, but I honestly though this was going to be a 5 minute call, rather than 30 minutes.
