Originally Posted by
Bartolo
First, many thanks to all who posted in respond to my query.
[MENTION=843627]RangerNS[/MENTION], not sure I understand your comment about “gaming” the system. I got each tx as soon as I saw space on AE. Plan B was to purchase if the return didn’t open up. However, I am trying to burn points given all the devaluations/enhancements.
I probably should have indicated I was prepared to pay a change fee for return but no space on a flight two days later so agent said nothing could be done.
I will have another attempt with AE but given the feedback above, i’m not hopeful they will change the return.
One buys a "round trip" ticket so the entirety of the round trip is a unit of service, and they will help you if part of it has issues.
You bought two one way tickets, either going out of your way unnecessarily, or, out of your necessity as they were not selling a suitable round trip ticket, for you. Why they were unwilling to sell a RT ticket, I can't say, but for exactly situations like this, round tips cost them more as its a risky bundle.
You can't expect them to take care of you when you went out of your way to avoid buying the bundle which exists for the purpose of helping you in this situation.