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Thread: Aeroplan Reward - Involuntary Schedule Change - What Are My Options?
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Old Oct 11, 2019 | 3:24 pm
  #22  
capedreamer
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Join Date: Jun 2010
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Originally Posted by capedreamer
My parents' YOW-EWR-ZRH-AMS flight in J this December just got hit by a schedule change. The YOW-EWR flight at 6:40pm was removed from the schedule, so they now need to leave at 12:00pm and have a ~9 hour layover in EWR.

I found an alternate routing via YUL and FRA that is much more convenient, but AP won't open it up for them because the YUL-FRA leg is only available in J as a Priority Reward and "only a domestic segment was affected by the schedule change".

Do I have any recourse or other options here?
Resolved (through HUCA).
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