Nothing "super" about SE status
May 22, 2018, 11:52 am
#91
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,441
Concierge service for an SE flying on a latitude pass is quite valuable. Once comp up'd to J it provides a lot of flexibility. Not sure if res could do the same magic for an E75K or lower.
May 22, 2018, 12:53 pm
#92
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,106
Cow was referring to my referring to my standard comment that the Concierge program is failing, because your chance of having them actually answer the phone is declining.
In IRROPS, you used to be able to call and get help within minutes. Now, you call a central number, of generally inexperienced people, if they answer the call at all They call airport concierge's (who are now mostly generally unexperienced), who are usually too busy doing other things to help you.
So in IRROPS, the service used to be useful. Now, barely, IMHO. And AC doesn't seem to care.
In IRROPS, you used to be able to call and get help within minutes. Now, you call a central number, of generally inexperienced people, if they answer the call at all They call airport concierge's (who are now mostly generally unexperienced), who are usually too busy doing other things to help you.
So in IRROPS, the service used to be useful. Now, barely, IMHO. And AC doesn't seem to care.
May 22, 2018, 8:30 pm
#94
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
At least, when one can contact them.
May 23, 2018, 5:30 am
#95
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,106
I really don't find much value in SE anymore.
May 23, 2018, 6:18 am
#96
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,960
I do.
Its because there is the 'Concierge Program' (ie the new centralized call centre), then there is the 'CONCIERGE PROGRAM' (ie the people located in each airport, many of whom have been there for a long time and actually do know how to get things done....many of whom know me).
It is the latter CONCIERGE PROGRAM where I continue to see and experience the value...the new format, not so much.
Its because there is the 'Concierge Program' (ie the new centralized call centre), then there is the 'CONCIERGE PROGRAM' (ie the people located in each airport, many of whom have been there for a long time and actually do know how to get things done....many of whom know me).
It is the latter CONCIERGE PROGRAM where I continue to see and experience the value...the new format, not so much.
