Originally Posted by
InTheAirGuy
I really don't find much value in SE anymore.
I do.
Its because there is the 'Concierge Program' (ie the new centralized call centre), then there is the 'CONCIERGE PROGRAM' (ie the people located in each airport, many of whom have been there for a long time and actually do know how to get things done....many of whom know me).
It is the latter CONCIERGE PROGRAM where I continue to see and experience the value...the new format, not so much.