Air Canada, Aeroplan, And Always Saying Sorry on Social Media
Aug 10, 2017, 9:31 am
#1
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,104
Air Canada, Aeroplan, And Always Saying Sorry on Social Media
We need one of these for Canada:
https://www.sorryfortheinconvenience.co.uk
All they ever say on Twitter at AC and AE is sorry.....
Any good code warriors out there?
https://www.sorryfortheinconvenience.co.uk
All they ever say on Twitter at AC and AE is sorry.....
Any good code warriors out there?
Aug 10, 2017, 9:36 am
#2
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
We need one of these for Canada:
https://www.sorryfortheinconvenience.co.uk
All they ever say on Twitter at AC and AE is sorry.....
Any good code warriors out there?
https://www.sorryfortheinconvenience.co.uk
All they ever say on Twitter at AC and AE is sorry.....
Any good code warriors out there?
Aug 10, 2017, 10:21 am
#3
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
We need one of these for Canada:
https://www.sorryfortheinconvenience.co.uk
All they ever say on Twitter at AC and AE is sorry.....
....
https://www.sorryfortheinconvenience.co.uk
All they ever say on Twitter at AC and AE is sorry.....
....
http://www.flyertalk.com/forum/briti...-ba-sorry.html
The posts are hilarious and for a second, I thought I had fallen into a clone of the AC forum. LOL
I bet no one would even consider doing this to Air Canada.
Aug 10, 2017, 2:18 pm
#4
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
You know when I first read part of 24L post I though for a moment it was a reference to AC creating one of these themselves.
We could have a competition: If AC wrote this ... and If AP wrote this ...
Tis a shame it's only got UK airlines on there. I guess expectations are so low for the low cost carriers is why the numbers are lower. I would love to see the top NA airlines here.
We could have a competition: If AC wrote this ... and If AP wrote this ...
Tis a shame it's only got UK airlines on there. I guess expectations are so low for the low cost carriers is why the numbers are lower. I would love to see the top NA airlines here.
Aug 10, 2017, 7:35 pm
#7
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Aug 10, 2017, 11:09 pm
#8
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
How 'bout replacing 'sorry' with 'thank you', as in 'thank you for your patience' instead of 'sorry for the delay'. Saying thanks you goes miles further than an apology. Just MHO of course and YMMV.
Aug 11, 2017, 10:03 am
#10
Join Date: Dec 2011
Location: West
Posts: 3,357
I disagree. Thank you for your patience is a ridiculous statement in most cases. I get that every-time when calling and being put on hold at most of the call-in centers. The assumption is that the caller is willingly patient to be served. Apologies at least imply their shortcomings not my.
Aug 11, 2017, 10:24 am
#11
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I disagree. Thank you for your patience is a ridiculous statement in most cases. I get that every-time when calling and being put on hold at most of the call-in centers. The assumption is that the caller is willingly patient to be served. Apologies at least imply their shortcomings not my.
It's like when a call centre drone can't help me resolve an issue I have with their employer and they finish the call with something like "is there anything else I can help you with today?".
Maybe it's bad manners on my part for going off script, but I will generally point out to them that they actually didn't succeed in helping me the first time, so the offer of a second 'helping' is at best frivolous and at worst insincere.
Probably my bad for having such unrealistic expectations from Customer Service, but sometimes I feel I would get more sense talking to the cat.
Aug 11, 2017, 10:46 am
#12
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I agree totally.
It's like when a call centre drone can't help me resolve an issue I have with their employer and they finish the call with something like "is there anything else I can help you with today?".
Maybe it's bad manners on my part for going off script, but I will generally point out to them that they actually didn't succeed in helping me the first time, so the offer of a second 'helping' is at best frivolous and at worst insincere.
Probably my bad for having such unrealistic expectations from Customer Service, but sometimes I feel I would get more sense talking to the cat.
It's like when a call centre drone can't help me resolve an issue I have with their employer and they finish the call with something like "is there anything else I can help you with today?".
Maybe it's bad manners on my part for going off script, but I will generally point out to them that they actually didn't succeed in helping me the first time, so the offer of a second 'helping' is at best frivolous and at worst insincere.
Probably my bad for having such unrealistic expectations from Customer Service, but sometimes I feel I would get more sense talking to the cat.
You could help by actually doing the first thing I wanted. If not unreasonable.
I had some recent calls back from customer services actually, one was asking for further details based on "recent feedback". While I appreciate the gesture... 4-5 months isn't that recent.
Aug 11, 2017, 10:55 am
#13
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
I disagree. Thank you for your patience is a ridiculous statement in most cases. I get that every-time when calling and being put on hold at most of the call-in centers. The assumption is that the caller is willingly patient to be served. Apologies at least imply their shortcomings not my.
Aug 11, 2017, 10:57 am
#14
Join Date: Dec 2011
Location: West
Posts: 3,357
They should be thankful for your comments and stop the canned verbiage. You seem to exhibit a great amount of patience in explaining your dissatisfaction of unresolved issues. I cut it short and after hanging up swear a lot. It helps me with stress and frustration with customer service now days.
Aug 14, 2017, 10:25 am
#15
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Clearly has to be one of the worst jobs ever. I imagine the first day of training could be summarized as: "We want you to please our customers, but we are not going to give you any ability to do so - Good luck and have fun!".