Originally Posted by
1Newflyer
I disagree. Thank you for your patience is a ridiculous statement in most cases. I get that every-time when calling and being put on hold at most of the call-in centers. The assumption is that the caller is willingly patient to be served. Apologies at least imply their shortcomings not my.
I agree totally.
It's like when a call centre drone can't help me resolve an issue I have with their employer and they finish the call with something like "is there anything else I can help you with today?".
Maybe it's bad manners on my part for going off script, but I will generally point out to them that they actually didn't succeed in helping me the first time, so the offer of a second 'helping' is at best frivolous and at worst insincere.
Probably my bad for having such unrealistic expectations from Customer Service, but sometimes I feel I would get more sense talking to the cat.