Originally Posted by
Bohemian1
Maybe it's bad manners on my part for going off script, but I will generally point out to them that they actually didn't succeed in helping me the first time, so the offer of a second 'helping' is at best frivolous and at worst insincere.
They should be thankful for your comments and stop the canned verbiage. You seem to exhibit a great amount of patience in explaining your dissatisfaction of unresolved issues. I cut it short and after hanging up swear a lot. It helps me with stress and frustration with customer service now days.