Originally Posted by
1Newflyer
I disagree. Thank you for your patience is a ridiculous statement in most cases. I get that every-time when calling and being put on hold at most of the call-in centers. The assumption is that the caller is willingly patient to be served. Apologies at least imply their shortcomings not my.
I've come to dislike insincere apologies and to me that's what it often sounds like when, for example, a GA says 'sorry for the delay'.