Originally Posted by
Bohemian1
I agree totally.
It's like when a call centre drone can't help me resolve an issue I have with their employer and they finish the call with something like "is there anything else I can help you with today?".
Maybe it's bad manners on my part for going off script, but I will generally point out to them that they actually didn't succeed in helping me the first time, so the offer of a second 'helping' is at best frivolous and at worst insincere.
Probably my bad for having such unrealistic expectations from Customer Service, but sometimes I feel I would get more sense talking to the cat.
^
You could help by actually doing the first thing I wanted. If not unreasonable.
I had some recent calls back from customer services actually, one was asking for further details based on "recent feedback". While I appreciate the gesture... 4-5 months isn't that recent.