lespoir

I still complain about the upper leg room in the current pod.

Two days ago, I was flying AC3 to Tokyo and the captain announced that this brand new 789 was making its maiden flight to overseas trip...yet, my 6K seat was broken. The flight attendant was timely making a comment like "oh, likely for th last few days in the domestic flights, someone abused the seat..."

Annalisa12

Yep.

24left

Guys - the question asked here is

What do You Value More In-flight? Sleeping or Dining?

Not how to improve pods.

hazcaddy

On longer evening-departing flights, I like getting a meal and a digestif and then going to sleep. TK has this nailed with their YUL - IST and IST - SIN flights as they both leave just before or after midnight local time.

For a middle-of-the-day flight (e.g. SIN -PER), just give me a meal and let me read my book.

SportsGlory

Depends if it's day or night flight. But sleep/rest will always be more important when you're trying to get from point A to point B in the best conditions.

canadiancow

I recall a YYZ-SFO on a 320 that had a 1+ hour mechanical delay.

I don't know what they had for Y, but they brought on a full bar (not one of the carts from the galley) for J, and they passed the snack basket around.

But this isn't really relevant to whether an FA should wake up a passenger

If you can take all the meal orders on the ground, as well as asking if you want to be woken up, there should be no problem.

jasdou

AC should just ship a badge like this in the E/SE package we receive every year. Problem solved.

24left

LMAO

djjaguar64

It all depends. If the service and food is top notch, I'd enjoy that and then sleep. If the service & food is nothing to write home about i just want to sleep, this usually happens on N. American airlines not on Asian or LX or LH.

krayZpaving

This is exactly how I would think about it. If I intend to sleep, I've reclined to flat bed. If I haven't reclined, then I probably just dozed off during take-off and even if I want to sleep, a nudge will get me to recline properly, which is in my interest anyway.

vernonc

West coast to YYZ red eye, I want to sleep. Its a 4 hr flight and its not worth messing that up for AC breakfast.
Long haul I prefer being woken for the main meal.

wolf72

I avoid departing on late night flights as I always knock off once the aircraft takes off and my biological clock is at work and skip dinner. I prefer the comfort of a good meal in an early evening flight and then a movie and then knocking off for a good sleep before arrival, a quick customs and immigration clearance, a quick stop at my hotel and heading to my meeting after a shower and a change of clothes.

Corporate life is corporate life.

cooleddie

Just ask the pax about how they want their service to go before pushback

Many other airlines do that, and it works way better than not asking.

Ask prior to take off about :
- beverage service, what beverage and when
- dinner service and choice of meal and when
- breakfast service and choice of meal and wben
- whether to be woken up or not
- whether they want a fast service or a slower service. I hate how dinner service on Air Canada takes forever in a long haul flight.
- whether they are interested in duty free

If necessary, put it on a menu card to check off (like breakfast) so it is accurately performed. When you tell one FA or one SD a preference, I find it is not always uniformly performed or communicated throughout

SparseFlyer

Sleep.

I opted for "dining" on my last TPAC, and I paid for it on arrival.

To me, the bulk of the value proposition of a J ticket is the rest you manage to get on board, and the lack of jetlag on arrival.

Only exception would be TATLs coming back to Canada.

Oh, and who cares about NA J really. Flights are too short anyway (and I doubt OP was asking about waking you up on a TCON).


As far how to approach it, I think it's clear that OP is doing the right thing already in his approach so...


​​​

24left

I think another element missing in the "calculation" of what customers say they want is: Are they originating with the flight or are they a connecting pax from TATL or TPAC.

This matters. I've talked to fellow fliers who want to eat when others sleep or sleep when others eat as that is where their body clock is.

Drives me nuts to be fed breakfast before landing in HKG in the afternoon on AC 15. At least on AC 3 to NRT, it's the second light meal prior to arrival at about the same time in the afternoon.

Things are easier on the return where it's dinner then breakfast before landing in YVR on AC 8.

What i found interesting is on the 01:45 am departures of CX to HKG and BR to TPE, some pax want their meals and then sleep. Others want sleep first and eat mid-flght. This is how each of us chooses what suits our clocks and work schedules best.

AC 15 leaves at 10 am. No way can I sleep on that flight and I arrive in HKG exhausted. That plus other reasons is why I've chosen alternatives.

At least I know on the overnight CX, I have had good 7 hours sleeps and great meals, so win-win.


Anyway, I don't think there is a correct answer. However, airlines and crews can certainly manage the service. CX ISMs were making the notations on their iPads, which already had other pax info.