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-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   2017 Altitude Program (https://www.flyertalk.com/forum/air-canada-aeroplan/1802557-2017-altitude-program.html)

BlondeBomber Jan 11, 2017 7:13 am

Check out this thread--there seems to be a glitch over the past couple of weeks:

IKK DEVALUATION

Jasper2009 Jan 11, 2017 7:42 am

Can someone confirm whether the AC MLL guest passes are still paper vouchers (not to useless codes which need to be entered during the booking process)?

vernonc Jan 11, 2017 9:08 am

Is there a new eupg promo currently similar to the last one that had a expanded window, etc. From my Altitude page I clicked on the eupg promo link and got the 'Oops this page has flown away' message.

ridefar Jan 11, 2017 9:34 am


Originally Posted by vernonc (Post 27743443)
Is there a new eupg promo currently similar to the last one that had a expanded window, etc. From my Altitude page I clicked on the eupg promo link and got the 'Oops this page has flown away' message.

I believe the promo has become permanent or semi permanent.

It wasn't very clear (to me) when the promo last fall was announced, but there were two parts: lower eUps, bigger windows for fares other than Tango; and opportunity to eUp Tango and reward fares (with co-pay).

I say it wasn't clear because at the time, I got the impression they were both temporary programs. At some time, it appears the first part of the offer has become permanent. It is no longer defined as ending at a specific time, unlike the second part.

The web page is hard to find, but it is here: https://beta.aircanada.com/ca/en/aco...ade-offer.html

All it says about the first part is that any eUp request made after Sept. 6, 2016. No ending date is identified.

The second part ends as of April 3, 2017.

Yes, this would be a actual improvement in the program. And just like I have been very critical of AC in the other IKK thread, I am equally critical of them around this: they actually truly enhanced (using the Webster definition, not the AC definition, of the word) the program in a significant way, and totally failed to communicate this to their customers. Shockingly bad communications.

ffsim Jan 11, 2017 10:14 am


Originally Posted by ridefar (Post 27743610)
Yes, this would be a actual improvement in the program. And just like I have been very critical of AC in the other IKK thread, I am equally critical of them around this: they actually truly enhanced (using the Webster definition, not the AC definition, of the word) the program in a significant way, and totally failed to communicate this to their customers. Shockingly bad communications.

This is a very fair criticism. How on earth can they not realize that this is something worth bragging about? They've made a significant positive improvement to an offering and didn't seize the opportunity to get some "good press." Oh, and try looking at hat page on a mobile device... it's impossible to read anything beyond the descriptive paragraphs -- the tables are illegible.

songsc Jan 11, 2017 10:17 am


Originally Posted by Jasper2009 (Post 27742989)
Can someone confirm whether the AC MLL guest passes are still paper vouchers (not to useless codes which need to be entered during the booking process)?

I got paper passes.

hydrogen Jan 11, 2017 12:35 pm


Originally Posted by Shareholder (Post 27740240)
As I mentioned above, the tags are identical to last year's design, only the year has changed and the hole is smaller. No change to the card either (other than AC "elite priority" reservation numbers). The envelope is about 9x6, and features the colouring of your status. The stamp area has both the postal meter coding and the AC roundel.

This is ridiculous!!! We are all going to be fooled by bottom-feeding 2016 SEs recycling tags... :td::td::td:

vernonc Jan 11, 2017 1:20 pm


Originally Posted by ridefar (Post 27743610)
I believe the promo has become permanent or semi permanent.

It wasn't very clear (to me) when the promo last fall was announced, but there were two parts: lower eUps, bigger windows for fares other than Tango; and opportunity to eUp Tango and reward fares (with co-pay).

I say it wasn't clear because at the time, I got the impression they were both temporary programs. At some time, it appears the first part of the offer has become permanent. It is no longer defined as ending at a specific time, unlike the second part.

The web page is hard to find, but it is here: https://beta.aircanada.com/ca/en/aco...ade-offer.html

All it says about the first part is that any eUp request made after Sept. 6, 2016. No ending date is identified.

The second part ends as of April 3, 2017.

Yes, this would be a actual improvement in the program. And just like I have been very critical of AC in the other IKK thread, I am equally critical of them around this: they actually truly enhanced (using the Webster definition, not the AC definition, of the word) the program in a significant way, and totally failed to communicate this to their customers. Shockingly bad communications.

Thanks

gcashin Jan 11, 2017 2:01 pm


Originally Posted by ridefar (Post 27743610)
I believe the promo has become permanent or semi permanent.

It wasn't very clear (to me) when the promo last fall was announced, but there were two parts: lower eUps, bigger windows for fares other than Tango; and opportunity to eUp Tango and reward fares (with co-pay).

I say it wasn't clear because at the time, I got the impression they were both temporary programs. At some time, it appears the first part of the offer has become permanent. It is no longer defined as ending at a specific time, unlike the second part.

The web page is hard to find, but it is here: https://beta.aircanada.com/ca/en/aco...ade-offer.html

All it says about the first part is that any eUp request made after Sept. 6, 2016. No ending date is identified.

The second part ends as of April 3, 2017.

Yes, this would be a actual improvement in the program. And just like I have been very critical of AC in the other IKK thread, I am equally critical of them around this: they actually truly enhanced (using the Webster definition, not the AC definition, of the word) the program in a significant way, and totally failed to communicate this to their customers. Shockingly bad communications.

The other way to look at it is that they made a miscalculation when increasing the eupgrade requirements last year, so they're just reversing a cutback.
  • Transcon domestic upgrades from (lower) Flex used to be 10 credits per flight at the normal rate
  • With the eupgrade devaluation, that increased to 15 credits a year or two ago
  • After a couple months, they brought in a "promotion" to reduce it back to 10 credits, which has become a bit of a rolling promotion

The communication has been clunky at best, but part of the reason why they may not be promoting it too much is that they'd be admitting they'd made a miscalcalculation with their eupgrade cutbacks in ~2015, so they're essentially just reversing part of a prior cutback.

epiphani Jan 11, 2017 3:27 pm

Anyone else grumpy to learn the tags are the same? I know it's silly, but I enjoy the new designs every year.

Bravada04 Jan 12, 2017 6:05 am

Has anyone else had issues on the website. The last day I have tried to choose my choices......I choose in bundle #1 and no issues - it automatically bumps to make a choice in bundle #2 - I make a choice but nothing happens at that point. It should be bumping to #3???

Plumber Jan 12, 2017 6:48 am


Originally Posted by Bravada04 (Post 27748244)
Has anyone else had issues on the website. The last day I have tried to choose my choices......I choose in bundle #1 and no issues - it automatically bumps to make a choice in bundle #2 - I make a choice but nothing happens at that point. It should be bumping to #3???

I had no issues choosing privileges.

But when I do have an issue with the AC site (I had one yesterday looking at flight passes), I simply use another browser and it solves the problem.

Bravada04 Jan 12, 2017 8:49 am

What the heck!! Still couldn't get past that stage at home this morning. I have tried it at work both on IE and Chrome and does the exact some thing!!Ugh..

canadiancow Jan 12, 2017 11:29 am

You know you need to choose two options in bundle 2, right?

Bravada04 Jan 12, 2017 5:09 pm

Nope........but I do now!! :) :) DUH,.

Thanks again ..cow - If I recall you have guided me a few times to the right places and/or provided good information!

Thank goodness I didn't start giving opinions about AC's fine web sites!! LOL.


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