Last edit by: yyznomad
Current eUpgrade Promotion for eUpgrade Requests Made Until June 30, 2020
https://www.aircanada.com/ca/en/aco/home/book/special-offers/eupgrade-offer.html
Upgrades to Business Class
US
Europe/Middle East/South America
Asia/Australia
Upgrades to Premium Economy
US (This is the only promotion for Premium Economy at this time)
https://www.aircanada.com/ca/en/aco/home/book/special-offers/eupgrade-offer.html
Upgrades to Business Class
US
Europe/Middle East/South America
Asia/Australia
Upgrades to Premium Economy
US (This is the only promotion for Premium Economy at this time)
New eUpgrade Requirements! Co-pay for lower flex fares
#362
Join Date: Jul 2015
Posts: 16
First time using my eupgrades here. Is standard fare still allowed for eupgrade ? I am looking at YVR -> PEK in standard (K)
Looks like possible from this chart , can someone confirm ?
But my eupgrade account shows my flight is not eligible ....
Many thanks
Looks like possible from this chart , can someone confirm ?
But my eupgrade account shows my flight is not eligible ....
Many thanks
#363
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Is your flight within 5 days of departure? You (in)conveniently redacted the date.
#364
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
#365
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yeah they haven't changed that wording since the eUp site went live in 2011. It confuses me from time to time but I quickly remember that it just means "not at this time".
#366
Join Date: Jul 2015
Posts: 16
Thanks for the reply, the flight is in later this year, so not within 5 days.
So I guess my fare indeed allows me to use eupgrade, but only within 5 days of departure, is it right ? The message "not eligible for upgrade" confuses me ...
#367
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
And yes, you have the opportunity to request an upgrade no earlier than five days to departure.
#368
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
It may or may not become (wil become, in this case) eligible. The eligibility window is a function of status.
#369
Join Date: Jul 2015
Posts: 16
So for my PEK - YVR flight, currently it has availability J4 C4 D0 Z0 P0 R0 O9, so no R class availability. Based on my understanding from AC website: "For eligible customers travelling on flights to North American, Caribbean, and International destinations holding a ticketed reservation in any other eligible fare (e.g. Flex, Premium Economy Lowest), upgrades are based on the availability of “R” booking class at time of request.".
Does it mean at the time I request the eupgrade ( 5 days prior to the departure based on my status) , the upgrade cannot be confirmed until within 24 hours of the departure ? In that case, will I have a higher priority then those people who request bid / last minute upgrade ?
AC mentioned
If you do not receive an upgrade email confirming your upgrade before you check-in, your request will be automatically transferred to the airport standby list. Upgrades on the airport standby list will be processed by taking into account the following:
Thanks
Does it mean at the time I request the eupgrade ( 5 days prior to the departure based on my status) , the upgrade cannot be confirmed until within 24 hours of the departure ? In that case, will I have a higher priority then those people who request bid / last minute upgrade ?
AC mentioned
If you do not receive an upgrade email confirming your upgrade before you check-in, your request will be automatically transferred to the airport standby list. Upgrades on the airport standby list will be processed by taking into account the following:
- Altitude status level
- Booking class
- Time of check-in
Thanks
#370
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
So for my PEK - YVR flight, currently it has availability J4 C4 D0 Z0 P0 R0 O9, so no R class availability. Based on my understanding from AC website: "For eligible customers travelling on flights to North American, Caribbean, and International destinations holding a ticketed reservation in any other eligible fare (e.g. Flex, Premium Economy Lowest), upgrades are based on the availability of “R” booking class at time of request.".
Does it mean at the time I request the eupgrade ( 5 days prior to the departure based on my status) , the upgrade cannot be confirmed until within 24 hours of the departure ? In that case, will I have a higher priority then those people who request bid / last minute upgrade ?
AC mentioned
If you do not receive an upgrade email confirming your upgrade before you check-in, your request will be automatically transferred to the airport standby list. Upgrades on the airport standby list will be processed by taking into account the following:
Thanks
Does it mean at the time I request the eupgrade ( 5 days prior to the departure based on my status) , the upgrade cannot be confirmed until within 24 hours of the departure ? In that case, will I have a higher priority then those people who request bid / last minute upgrade ?
AC mentioned
If you do not receive an upgrade email confirming your upgrade before you check-in, your request will be automatically transferred to the airport standby list. Upgrades on the airport standby list will be processed by taking into account the following:
- Altitude status level
- Booking class
- Time of check-in
Thanks
You will be waitlisted for an upgrade if it's still R0 when you request it.
It can magically clear anytime prior to the flight or open up with R space, otherwise you'll have to wait roughly until boarding time (I say roughly because I forgot the exact moment it happens - I guess transfer to DCS around one hour prior to flight?)
Order is Cabin, Status, Booking Class, Time of Check-in meaning someone with lower status than you in PY will be ahead of you on the upgrade waitlist if they are attempting to use eUps to upgrade.
#372
Join Date: Feb 2006
Programs: AC75 MM
Posts: 959
What's the booking code for availability in PY?
I know R space is used for upgrades to the J cabin, and according to EF, N space is used for Y to PY upgrades. But in my experience, even when PY is widely available, and certainly when N>0, none of my requests have gone through in advance of the 24 hr window (nor have I been very successful at the gate, given my fall to E50)
Asking another way - what booking code can I search for to see if I can eup to PY within my upgrade window?
I know R space is used for upgrades to the J cabin, and according to EF, N space is used for Y to PY upgrades. But in my experience, even when PY is widely available, and certainly when N>0, none of my requests have gone through in advance of the 24 hr window (nor have I been very successful at the gate, given my fall to E50)
Asking another way - what booking code can I search for to see if I can eup to PY within my upgrade window?
#373
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,166
Yes the charts are still correct according to what your eUpgrade account is showing based on your screenshots and your E50K status.
You will be waitlisted for an upgrade if it's still R0 when you request it.
It can magically clear anytime prior to the flight or open up with R space, otherwise you'll have to wait roughly until boarding time (I say roughly because I forgot the exact moment it happens - I guess transfer to DCS around one hour prior to flight?)
Order is Cabin, Status, Booking Class, Time of Check-in meaning someone with lower status than you in PY will be ahead of you on the upgrade waitlist if they are attempting to use eUps to upgrade.
You will be waitlisted for an upgrade if it's still R0 when you request it.
It can magically clear anytime prior to the flight or open up with R space, otherwise you'll have to wait roughly until boarding time (I say roughly because I forgot the exact moment it happens - I guess transfer to DCS around one hour prior to flight?)
Order is Cabin, Status, Booking Class, Time of Check-in meaning someone with lower status than you in PY will be ahead of you on the upgrade waitlist if they are attempting to use eUps to upgrade.
I mean, that's what makes sense, right?
Well, it does make sense.... but you'd think wrong because that's not what AC does. They will (on occasion) open up R space, but those currently on the waitlist will stay there, and anyone submitting a new upgrade request will be immediately confirmed.
Thus, if you're on the upgrade waitlist you should also go to expertflyer and set an alert on R class availability. I think (not certain) you can even do this without a paid subscription to EF.
If R class availability does open up, then go to the AC website, cancel your upgrade request, and then resubmit it. If you've done all of this fast enough, and there's still R class availability, then your (new) request will clear immediately and you'll jump everyone else who's waiting on the list.
#374
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
What's the booking code for availability in PY?
I know R space is used for upgrades to the J cabin, and according to EF, N space is used for Y to PY upgrades. But in my experience, even when PY is widely available, and certainly when N>0, none of my requests have gone through in advance of the 24 hr window (nor have I been very successful at the gate, given my fall to E50)
Asking another way - what booking code can I search for to see if I can eup to PY within my upgrade window?
I know R space is used for upgrades to the J cabin, and according to EF, N space is used for Y to PY upgrades. But in my experience, even when PY is widely available, and certainly when N>0, none of my requests have gone through in advance of the 24 hr window (nor have I been very successful at the gate, given my fall to E50)
Asking another way - what booking code can I search for to see if I can eup to PY within my upgrade window?
Exactly which flight are you looking at and are there married segments?
You might have to call in to get it done manually. IIRC there have been glitches in the past regarding N upgrades.
#375
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
You'd think that if R class opened while there was a waitlist, then the first person (or people, if more than one space opens up) would automatically get upgraded.
I mean, that's what makes sense, right?
Well, it does make sense.... but you'd think wrong because that's not what AC does. They will (on occasion) open up R space, but those currently on the waitlist will stay there, and anyone submitting a new upgrade request will be immediately confirmed.
Thus, if you're on the upgrade waitlist you should also go to expertflyer and set an alert on R class availability. I think (not certain) you can even do this without a paid subscription to EF.
If R class availability does open up, then go to the AC website, cancel your upgrade request, and then resubmit it. If you've done all of this fast enough, and there's still R class availability, then your (new) request will clear immediately and you'll jump everyone else who's waiting on the list.
I mean, that's what makes sense, right?
Well, it does make sense.... but you'd think wrong because that's not what AC does. They will (on occasion) open up R space, but those currently on the waitlist will stay there, and anyone submitting a new upgrade request will be immediately confirmed.
Thus, if you're on the upgrade waitlist you should also go to expertflyer and set an alert on R class availability. I think (not certain) you can even do this without a paid subscription to EF.
If R class availability does open up, then go to the AC website, cancel your upgrade request, and then resubmit it. If you've done all of this fast enough, and there's still R class availability, then your (new) request will clear immediately and you'll jump everyone else who's waiting on the list.