Mar 11, 2019, 6:14 pm
Last edit by: yyznomad
Current eUpgrade Promotion for eUpgrade Requests Made Until June 30, 2020
https://www.aircanada.com/ca/en/aco/home/book/special-offers/eupgrade-offer.html
Upgrades to Business Class
US
Europe/Middle East/South America
Asia/Australia
Upgrades to Premium Economy
US (This is the only promotion for Premium Economy at this time)
https://www.aircanada.com/ca/en/aco/home/book/special-offers/eupgrade-offer.html
Upgrades to Business Class
US
Europe/Middle East/South America
Asia/Australia
Upgrades to Premium EconomyUS (This is the only promotion for Premium Economy at this time)
New eUpgrade Requirements! Co-pay for lower flex fares
Jan 23, 2018, 2:59 pm
#316
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Email from concierge two days ago when I asked about an eup for my wife, who was on an AP ticket (MCO-YHZ): "We have reviewed your booking and found out that the fare basis for Mrs. Yhztraveller is not eligible for Eupgrade. With that said if you would opt for a paid upgrade the fee would be CAD329.70."
When I replied Sunday night asking why I could not eup an AP ticket I received the following response on Monday morning: "I apologize if there may have been a miscommunication prior. What my colleague had mentioned is a paid confirmed upgrade of $329.70CAD. However, Aeroplan and Air Canada is extending their promotion to upgrade reward tickets until April 17, 2018. Should you request for Mrs. Yhztraveller to be on the standby list for AC1219 tomorrow, it would require 6 credits + $150CAD add-on fee."
Miscommunication?? They originally say that the fare basis is not eligible, then say it is, for 6 eups and $150. It gets better though, as a local Halifax concierge replied as well: "I was able to get your eupgrade request processed and your wife can be put on the list, however it would be 6 credits and 100$ add on fee."
There were only 4 of 14 seats occupied in J on the flight. They offered me an upgrade at the airport, but would not upgrade my wife, so I declined (for the sake of my marriage). I even tried to point out that she is a 50k member, but as usual, that doesn't matter on someone else's AP ticket. No biggy, as the flight was only 1/2 full and we had a row to ourselves in "premium economy".
To make a long story short, eups on AP tickets extended to April 17th, and depending on which concierge you get you might get a different answer on the fee.
When I replied Sunday night asking why I could not eup an AP ticket I received the following response on Monday morning: "I apologize if there may have been a miscommunication prior. What my colleague had mentioned is a paid confirmed upgrade of $329.70CAD. However, Aeroplan and Air Canada is extending their promotion to upgrade reward tickets until April 17, 2018. Should you request for Mrs. Yhztraveller to be on the standby list for AC1219 tomorrow, it would require 6 credits + $150CAD add-on fee."
Miscommunication?? They originally say that the fare basis is not eligible, then say it is, for 6 eups and $150. It gets better though, as a local Halifax concierge replied as well: "I was able to get your eupgrade request processed and your wife can be put on the list, however it would be 6 credits and 100$ add on fee."
There were only 4 of 14 seats occupied in J on the flight. They offered me an upgrade at the airport, but would not upgrade my wife, so I declined (for the sake of my marriage). I even tried to point out that she is a 50k member, but as usual, that doesn't matter on someone else's AP ticket. No biggy, as the flight was only 1/2 full and we had a row to ourselves in "premium economy".
To make a long story short, eups on AP tickets extended to April 17th, and depending on which concierge you get you might get a different answer on the fee.
But then again, they work at the airport.
Jan 24, 2018, 2:36 pm
#317
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,734
This week I learned that while eUps are calculated as if you were flying direct from origin to destination, co-pay is calculated per segment.
So, for example, on this week's YOW-YYC-YVR, the eUp requirement is 10 credits for YOW-YYC, and 4 for YYC-YVR, but only 10 for YOW-YYC-YVR.
The co-pay, however, asked for $150 YOW-YYC, or $75 for YYC-YVR, or $225 for YOW-YYC-YVR.
So, for example, on this week's YOW-YYC-YVR, the eUp requirement is 10 credits for YOW-YYC, and 4 for YYC-YVR, but only 10 for YOW-YYC-YVR.
The co-pay, however, asked for $150 YOW-YYC, or $75 for YYC-YVR, or $225 for YOW-YYC-YVR.
Jan 24, 2018, 3:05 pm
#318
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
This week I learned that while eUps are calculated as if you were flying direct from origin to destination, co-pay is calculated per segment.
So, for example, on this week's YOW-YYC-YVR, the eUp requirement is 10 credits for YOW-YYC, and 4 for YYC-YVR, but only 10 for YOW-YYC-YVR.
The co-pay, however, asked for $150 YOW-YYC, or $75 for YYC-YVR, or $225 for YOW-YYC-YVR.
So, for example, on this week's YOW-YYC-YVR, the eUp requirement is 10 credits for YOW-YYC, and 4 for YYC-YVR, but only 10 for YOW-YYC-YVR.
The co-pay, however, asked for $150 YOW-YYC, or $75 for YYC-YVR, or $225 for YOW-YYC-YVR.
Jan 24, 2018, 4:00 pm
#319
Join Date: Sep 2016
Programs: Air Canada - Aeroplan Black, AC - E50K, NEXUS/GE
Posts: 225
On YVR-YYZ, I couldn't get it to show any Flex lower than G, so it can only show the 10 eUp and 4 eUp options.
On YWG-YYZ, it offered me 6 eUps + $100 (Flex T), but also gave me the option for 6 eUps (Flex G). However, it did not then offer me a Flex H to save a few eUps.
On YWG-YYZ, it offered me 6 eUps + $100 (Flex T), but also gave me the option for 6 eUps (Flex G). However, it did not then offer me a Flex H to save a few eUps.
Here it gives me options for lower flex fares on YYJ-YVR-YYZ (Prices out to Flex A) but on YVR-YYZ, it does just map to G with no lower option. Interesting that Flex A + $175 co-pay starting in YYJ is cheaper than the up-fare to Flex G starting from YVR. Not by much, but still cheaper.
Jan 27, 2018, 7:08 am
#320
Join Date: Sep 2017
Location: YVR
Programs: AC Black Card, Nexus
Posts: 292
1. YYZ LAX rt for 50K is already a business redemption, so you're entitle to business even if seated in the Y cabin and you don't need eUps to do that.
2. And yes, you can eUp on an X booking as per https://www.aircanada.com/ca/en/aco/...ade-offer.html and covered ad nauseum in this forum. AFAIK, this promotion ended for requests as of January 8, 2018, but it is possible that AC will extend it again since they have done so over and over for the last 1.5 years.
Also:
New eUpgrade Requirements! Co-pay for lower flex fares
Aeroplan question about Award upgrade with Altitude 2018
Unable to upgrade from Aeroplan Classic (X) to J
Upgrade on Aeroplan J ticket
Upgrade from Tango fares, as well as Aeroplan Fixed Mileage Flight Rewards
2. And yes, you can eUp on an X booking as per https://www.aircanada.com/ca/en/aco/...ade-offer.html and covered ad nauseum in this forum. AFAIK, this promotion ended for requests as of January 8, 2018, but it is possible that AC will extend it again since they have done so over and over for the last 1.5 years.
Also:
New eUpgrade Requirements! Co-pay for lower flex fares
Aeroplan question about Award upgrade with Altitude 2018
Unable to upgrade from Aeroplan Classic (X) to J
Upgrade on Aeroplan J ticket
Upgrade from Tango fares, as well as Aeroplan Fixed Mileage Flight Rewards
Hmm I wonder if I'm doing something wrong.
When I'm on aeroplan looking to book the redemption... YYZ > LAX round trip is 50k in economy, its 100k in business.
Do ya'll get anything different? or am I just misinterpreting things.
Jan 27, 2018, 8:04 am
#321
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Jan 27, 2018, 8:13 am
#322
Join Date: Sep 2017
Location: YVR
Programs: AC Black Card, Nexus
Posts: 292
Apr 18, 2018, 12:53 pm
#325
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yeah, after launching eUps in 2011, its about time they allow top-ups at the very least. Charge a premium for that top up if they need to, but at least have the option available.
Apr 18, 2018, 12:55 pm
#326
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,355
In practice, there's no difference between buying eUps and buying up to a fare that requires fewer.
Apr 18, 2018, 12:57 pm
#327
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Or are you saying the cost of the top up would be done so that it equals that of upfaring if they were to do top ups, hence moot?
I get the principle of what you're saying though.
Added: No - I gave this more thought. Even if the top-up of e-ups will cost similar to upfaring, they should still allow for this option. It gives some separation from the actual booking, and it allows for saving of eUps for a future flight (personal, business, etc.), if one plans to do so.
Last edited by yyznomad; Apr 18, 2018 at 1:06 pm
Apr 18, 2018, 1:14 pm
#328
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 898
Apr 18, 2018, 1:39 pm
#329
Original Poster
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
I'm happy about the promotion though, it saves me about 10+ eupgrades over my 10 days of flying for EYW
Apr 18, 2018, 1:49 pm
#330
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Why does the order of classes in each option change between fare classes? Flex lists HMU whereas Comfort list MUH like normal. Is H>M in one and M>H in another? The low classes change order around too.