The newly redesigned Air Canada Mobile App (July 2016)
Sep 20, 2018, 10:39 pm
#196
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Not sure if this was already pointed out ....the boarding pass on the app does not refresh unless you hit the refresh icon on the screen. So if you are like me and checked in and got a BP on the app 24 hrs before the flight, open the app as you go thru security and the gate is the same as when you checked in at T-24. So you could end up going to the wrong gate unless you hit the refresh button on the top of the BP screen.
This could be an issue if you are trying to make a connecting flight and get off your first flight with the BP for the new one that sends you to the wrong gate.
Maybe others have different experiences but this is what I experienced this morning at YYZ. AC App on Android.
This could be an issue if you are trying to make a connecting flight and get off your first flight with the BP for the new one that sends you to the wrong gate.
Maybe others have different experiences but this is what I experienced this morning at YYZ. AC App on Android.
One thing I really hate is that while this seems to be tapping straight into DCS, it doesn't seem to be able to refresh if you get a gate upgrade. If you change your seat before FC, the BP updates, but if your cabin changes after, the BP won't update.
**cough**United does**cough**
Sep 21, 2018, 6:52 am
#197
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,400
Same here.
One thing I really hate is that while this seems to be tapping straight into DCS, it doesn't seem to be able to refresh if you get a gate upgrade. If you change your seat before FC, the BP updates, but if your cabin changes after, the BP won't update.
**cough**United does**cough**
One thing I really hate is that while this seems to be tapping straight into DCS, it doesn't seem to be able to refresh if you get a gate upgrade. If you change your seat before FC, the BP updates, but if your cabin changes after, the BP won't update.
**cough**United does**cough**
Sep 21, 2018, 11:07 am
#198
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Automatic check-in, to me, means "we realize this is an antiquated concept that only exists because all airline systems were created before the internet existed, so we're going to do what we can to eliminate it".
But "simple" check-in would definitely be nice.
Sep 26, 2018, 2:02 pm
#199
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,426
Another update on incorrect gates on app generated BP.
I was on AC759 yesterday. Checked in 24 hrs before and got my BP with no gate which is fine. Went thru security 1hr before and refreshed the BP and showed Gate F51. The info boards showed Gate F55 after US security. Refreshed the BP in the app and no dice, still gate F51. Boarded the plane at Gate F55 and even on the plane the app BP still showed F51.
So IMHO the gate info on the app BP is not reliable. Android app.
I was on AC759 yesterday. Checked in 24 hrs before and got my BP with no gate which is fine. Went thru security 1hr before and refreshed the BP and showed Gate F51. The info boards showed Gate F55 after US security. Refreshed the BP in the app and no dice, still gate F51. Boarded the plane at Gate F55 and even on the plane the app BP still showed F51.
So IMHO the gate info on the app BP is not reliable. Android app.
Mar 11, 2019, 2:01 pm
#201
Join Date: Nov 2016
Programs: Aeroplan
Posts: 22
Standby/Upgrade Lists on the AC App?
Hoping this isn't covered as I can't seem to find it.
It appears to me of late that the AC app's removes the ability to view the two lists sometime prior to the flight closing. Maybe this is 12 hours or so before (just a guess).
The option actually seems to disappear from the App. I assume this is intentional and probably due to it causing more counter traffic than ideal but wondered if anyone could confirm it or knew the details?
Thanks,
P
It appears to me of late that the AC app's removes the ability to view the two lists sometime prior to the flight closing. Maybe this is 12 hours or so before (just a guess).
The option actually seems to disappear from the App. I assume this is intentional and probably due to it causing more counter traffic than ideal but wondered if anyone could confirm it or knew the details?
Thanks,
P
Mar 11, 2019, 3:56 pm
#204
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Hoping this isn't covered as I can't seem to find it.
It appears to me of late that the AC app's removes the ability to view the two lists sometime prior to the flight closing. Maybe this is 12 hours or so before (just a guess).
The option actually seems to disappear from the App. I assume this is intentional and probably due to it causing more counter traffic than ideal but wondered if anyone could confirm it or knew the details?
Thanks,
P
It appears to me of late that the AC app's removes the ability to view the two lists sometime prior to the flight closing. Maybe this is 12 hours or so before (just a guess).
The option actually seems to disappear from the App. I assume this is intentional and probably due to it causing more counter traffic than ideal but wondered if anyone could confirm it or knew the details?
Thanks,
P
Mar 11, 2019, 10:03 pm
#205
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 464
Yes, sometimes the option to see the standby and upgrade list disappears. I just kill the app and restart and it usually appears then. Or not. In which case I repeat and try again. Or I click on the inbound flight and come back and there it is. Just normal and expected behavior in an app, you know.
Mar 14, 2019, 5:48 pm
#206
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Question - has it always been that you only get your first boarding pass in the app (and ability to add to wallet)? I seem to recall I used to get them all but perhaps that was UA.
I didn't get my second segment bp in the app which is annoying because now I have to check in at the desk - routing through YUL tomorrow and should be OSS but I won't be able to go far without my YUL-YVR bp!
Any trick to getting the second segment to show up as available in the app?
I didn't get my second segment bp in the app which is annoying because now I have to check in at the desk - routing through YUL tomorrow and should be OSS but I won't be able to go far without my YUL-YVR bp!
Any trick to getting the second segment to show up as available in the app?
Mar 14, 2019, 6:59 pm
#207
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
Question - has it always been that you only get your first boarding pass in the app (and ability to add to wallet)? I seem to recall I used to get them all but perhaps that was UA.
I didn't get my second segment bp in the app which is annoying because now I have to check in at the desk - routing through YUL tomorrow and should be OSS but I won't be able to go far without my YUL-YVR bp!
Any trick to getting the second segment to show up as available in the app?
I didn't get my second segment bp in the app which is annoying because now I have to check in at the desk - routing through YUL tomorrow and should be OSS but I won't be able to go far without my YUL-YVR bp!
Any trick to getting the second segment to show up as available in the app?
Mar 14, 2019, 7:02 pm
#208
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Maybe I can go re-do check-in and generate them again.
EDIT TO ADD: That did the trick, thanks.
Mar 15, 2019, 6:25 am
#209
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Mar 15, 2019, 7:31 am
#210
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Question - has it always been that you only get your first boarding pass in the app (and ability to add to wallet)? I seem to recall I used to get them all but perhaps that was UA.
I didn't get my second segment bp in the app which is annoying because now I have to check in at the desk - routing through YUL tomorrow and should be OSS but I won't be able to go far without my YUL-YVR bp!
Any trick to getting the second segment to show up as available in the app?
I didn't get my second segment bp in the app which is annoying because now I have to check in at the desk - routing through YUL tomorrow and should be OSS but I won't be able to go far without my YUL-YVR bp!
Any trick to getting the second segment to show up as available in the app?
Last edited by jasdou; Mar 15, 2019 at 6:01 pm