The newly redesigned Air Canada Mobile App (July 2016)
Sep 9, 2019, 1:49 am
#227
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,776
Sep 9, 2019, 4:11 am
#229
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Sep 9, 2019, 8:19 am
#231
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Sep 9, 2019, 9:33 am
#232
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Sep 11, 2019, 4:10 pm
#233
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
So I can't log into the app anymore. My password is too long. On the website (both AC and AE) it works fine. In the app I can't get it to accept anything beyond 10 characters (and I need it to accept 11)
Sep 11, 2019, 5:45 pm
#234
Join Date: Oct 2008
Location: YYC, LAX/SMO
Programs: AC S100K, HH Silver
Posts: 91
My password was actually much longer but I went through the hassle of changing it to see if it would work. And I say hassle because although Air Canada wants us to have super secure passwords (hint: 10 characters isn't secure) they seem to have disabled the pasting functionality on the change password page, and done it in such a way that even 1Password can't paste in my randomly generated passwords.
UPDATE: on a positive note, at least the email from Air Canada telling me my password had been reset didn't also contain something like "Your password has been reset to DQtP.4H9YkyxA9ur4U8oG*7R" (not my real password).
Last edited by douglasr; Sep 11, 2019 at 6:10 pm
Sep 14, 2019, 9:17 pm
#235
Join Date: Mar 2017
Programs: AC E50K *G - Amtrak SelectPlus
Posts: 231
Almost a week since the password requirement change and they still haven’t updated the app. That’s just insane, do the web teams seriously not coordinate with the app devs?
Last edited by pprrff; Sep 14, 2019 at 9:42 pm
Sep 15, 2019, 6:21 am
#236
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
This thread also contains a series of posts related to the issues with the App after the Sept 10 AC update.
I've alerted the mod to perhaps merge some posts as we have posts about the app in this app thread, the Sept 10 thread and the existing Complaints' thread
Aeroplan and Website Update for September 10, 2019
I've alerted the mod to perhaps merge some posts as we have posts about the app in this app thread, the Sept 10 thread and the existing Complaints' thread
Aeroplan and Website Update for September 10, 2019
Sep 25, 2019, 9:34 am
#237
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
It appears the newly updated App has "solved" the "unable to log in to non-existent Mobile+ platform" problem by removing the ability to try to log in at all.
Sep 25, 2019, 9:47 am
#238
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
