Recognizing your loyalty
Apr 12, 2016, 3:32 pm
#61
Join Date: Feb 2015
Location: YVR
Programs: AC SE, Marriott - Titanium
Posts: 324
Apr 12, 2016, 9:32 pm
#62
Join Date: Mar 2016
Location: YYZ
Programs: AC E75K, *G
Posts: 103
Last time I went on (not AC) a CX to and from HKG <-> MEL on J as a MPC member, they were very professional even though I was wearing a hoodie and sweatpants..
Speaking of which, I don't think I've ever seen my dad out of his jeans and polo shirt, despite racking in almost half million miles in the past 4 years, all in J.
Speaking of which, I don't think I've ever seen my dad out of his jeans and polo shirt, despite racking in almost half million miles in the past 4 years, all in J.
Apr 12, 2016, 10:25 pm
#63
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Holy
moly
andy
pandy
sugar
and
candy
I just swallowed my tongue.
A CSR just thanked me for my loyalty.
The new norm? The new norm?
The new norm?
moly
andy
pandy
sugar
and
candy
I just swallowed my tongue.
A CSR just thanked me for my loyalty.
The new norm? The new norm?
The new norm?
Apr 12, 2016, 11:08 pm
#64
Join Date: Mar 2016
Location: YYZ
Programs: AC E75K, *G
Posts: 103
Apr 12, 2016, 11:18 pm
#65
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
A bit off-topic, but this thread just reminded me of the first time an airline staff member expressed explicit appreciation for my loyalty. It was 8 years ago, when I was a college student and lowly AC*P flying United Express from IAD to YOW. Towards the end of the flight, the FA walked the length of the sparsely populated cabin and thanked — I presume — every Star Alliance frequent flyer with any status for their loyalty by name (read off the manifest) and with a Hershey's Kiss. It was such an unexpected gesture that I remember it to this day.
Apr 13, 2016, 5:47 am
#67
Join Date: Jul 2004
Programs: AC.SE
Posts: 2,578
For me this year, zero recognition on Dash flights and only meal order recognition in business class. So from my perspective, your experience seems like a one-off.
Apr 13, 2016, 6:06 am
#68
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,731
To be fair, I've always found that on Dash flights, the crew keep an attitude of "look, we don't like this any more than you do, so let's all just get through it together, okay? Now, seriously, let me skycheck your freaking bag."
Apr 13, 2016, 7:31 am
#69
Join Date: Nov 2015
Location: Chicago/Toronto
Programs: UA Plat, AC SE, SPG Platinum, Fairmont Presidents Club
Posts: 39
I just got scolded by a young guy working the desk at the YVR dom MLL. Checked in with him, he never looked up once, I use the lower floor lavatory and then proceed upstairs. He loudly calls me out thinking that I am sneeking in. After showing him my BP a second time, he never apologized and obviously didn't thank me for my loyalty. So I suggested he make eye contact next time.
Apr 13, 2016, 9:20 am
#70
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Meal order recognition is the most I've ever had. Nothing ever on the ground. I really don't care about this stuff, but people obviously have very different experiences. I wonder why?
Apr 13, 2016, 9:41 am
#71
Join Date: Jul 2004
Programs: AC.SE
Posts: 2,578
That's true. I was just offering Y vs J experiences--there are practically no amenities on Dash/Y-only flights, so you'd think they'd compensate with recognition (though I'd rather be offered a newspaper).
Apr 13, 2016, 9:44 am
#72
Join Date: Jul 2004
Programs: AC.SE
Posts: 2,578
Apr 13, 2016, 11:32 am
#73
Join Date: Mar 2010
Location: YEGmonton
Programs: AC SEMM, Marriott Titanium
Posts: 213
Glad to know I am not alone. I felt I dealt with my issue on the spot but now feel I should escalate it.
Apr 13, 2016, 12:06 pm
#74
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Apr 13, 2016, 12:19 pm
#75
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
It's not demographics (guy aged 26), it's psychographics ("look, I'd rather be elsewhere, so buzz off", "I'm not getting paid enough to deal with you people", or whatever attitude he had at the time). Should he have known better? You bet.
Look, a while back I posted in a thread with a similar topic about a check-in agent at YVR who not only hassled me about being SE ("this line is for SEs only"), I asked for her name and then happened to see a senior AC person in the MLL and told them the story. Not only was the check-in agent seriously rude (and I'm sure not just to me), but also lied about their name. Did they think no one would find out?
My point to the senior agent is that perhaps that check-in person needed some "additional customer service" training. I said that I just didn't want others to have to go through the same thing.
As for recognizing loyalty, it occurs to me that for every one AC employee who may thank a J pax or SE or whoever, there is at least one other employee who behaves as this 26 year-old did in the YVR MLL.
Some people do not belong in customer-facing jobs.