Recognizing your loyalty
Apr 11, 2016, 11:44 am
#31
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Apr 11, 2016, 11:55 am
#32
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
My thanks this morning for my loyalty in J was. "Oh I'm sorry sir, I just gave away the last fruit plate that you want" when I asked why she did not follow the protocol and ask SE first, her response was " Well then!, I will just go take away the breakfast from another passenger"
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
(Imagine if you had said yes when she asked. Even if you had no intention of doing so, perhaps her expression when faced with the possibility of having to "take back" a meal already served......)
Maybe you need to travel with Mr. Cow.
Apr 11, 2016, 12:26 pm
#33
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,313
Rarely on board, YYC & YVR MLL they often recognize me so I am greeted warmly. I like the Hilton, every time I check in they say thank you for being a Hilton Honours Diamond member, we appreciate your loyalty. Sure its scripted, but the good employees who are really good, say it in such a way that I actually believe them and then I have sweet dreams of being special
Apr 11, 2016, 12:28 pm
#34
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
My thanks this morning for my loyalty in J was. "Oh I'm sorry sir, I just gave away the last fruit plate that you want" when I asked why she did not follow the protocol and ask SE first, her response was " Well then!, I will just go take away the breakfast from another passenger"
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
Someone's going to be annoyed, and it's up to the FA to determine whether it will be the SE or the other person
Apr 11, 2016, 12:30 pm
#35
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,954
Maybe they're trialling it in YVR to see the FT reaction?
I would have said "Okay, thanks." in response to "I will just go take away the breakfast from another passenger".
Someone's going to be annoyed, and it's up to the FA to determine whether it will be the SE or the other person
I would have said "Okay, thanks." in response to "I will just go take away the breakfast from another passenger".
Someone's going to be annoyed, and it's up to the FA to determine whether it will be the SE or the other person
AKA The nuclear option.
Jokes aside I don't imagine the flight would be fun for you if you really respond that way, she/he would probably give you a bad service/Attitude(pun intended) for that. :P44
In all honestly all this stuff about "loyalty" is probably catered to drive psychological belief of attachment... which cause further spend with the airline. I Cruise a fair amount and made mid tier NCL status and when they say something like "Welcome back, we______ you for being_________" Felt pretty fake.
If they could simply allow for people to order the meal in advance, we would not have these type of issue at all.
Last edited by Jumper Jack; Apr 11, 2016 at 12:45 pm
Apr 11, 2016, 1:12 pm
#36
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
I occasionally get recognised for SE status on board in J, rarely (if ever) at the MLL, and I have never been recognised in Y. Ever. So if there's some concerted new effort, I'm not seeing it.
Apr 11, 2016, 2:09 pm
#37
Join Date: Dec 2010
Location: YQB
Programs: AC MM E50, AF Flying Blue
Posts: 572
Same here. Never been recognized at MLL or in Y, and just a few times in J by SD.
Apr 11, 2016, 2:47 pm
#38
Join Date: Mar 2016
Location: HKG
Programs: AC E25k, NEXUS
Posts: 51
Apr 11, 2016, 3:42 pm
#39
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
This is simply another case of consistent inconsistency that AC is endearingly known for. That's about it.
Apr 11, 2016, 4:02 pm
#40
Join Date: Mar 2016
Location: YYZ
Programs: AC E75K, *G
Posts: 103
At least some AC employees are going the extra mile in recognizing SEs... I'd say it'd be a good consistent inconsistency. Although making it a consistent consistency would be better ^
Apr 11, 2016, 4:24 pm
#41
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
I'm hoping I'll start getting this again when I'm 1MM... Right now, I fly mainly through stations where they all know me, so there's no surprise. Often, on board, the SD is triple-checking the seats when taking meal choices and asks me "are you ___"...
Apr 11, 2016, 4:33 pm
#42
Join Date: Mar 2010
Location: YEGmonton
Programs: AC SEMM, Marriott Titanium
Posts: 213
I just got scolded by a young guy working the desk at the YVR dom MLL. Checked in with him, he never looked up once, I use the lower floor lavatory and then proceed upstairs. He loudly calls me out thinking that I am sneeking in. After showing him my BP a second time, he never apologized and obviously didn't thank me for my loyalty. So I suggested he make eye contact next time.
Apr 11, 2016, 4:38 pm
#43
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
My thanks this morning for my loyalty in J was. "Oh I'm sorry sir, I just gave away the last fruit plate that you want" when I asked why she did not follow the protocol and ask SE first, her response was " Well then!, I will just go take away the breakfast from another passenger"
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
I politely declined her offer to "take someone else's breakfast" and had a coffee instead.
Definitely not feeling the love.
Apr 11, 2016, 4:53 pm
#44
Join Date: Mar 2016
Location: YYZ
Programs: AC E75K, *G
Posts: 103
I echo bad service for some bunch to be quite honest... Once I patiently waited for 15 minutes while a FA trying (and not knowing how to) set up baby seat. I asked if I can be excused for a few seconds so I can pass through for washroom (I was at the breaking point)... And the answer I got "Can't you see I'm doing something here?"
Apr 11, 2016, 5:53 pm
#45
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
I haven't read the threads about you yet...
But now I'm curious....
Can you point me to the threads or pm me...?
Thanks...