What do YOU expect from a loyalty program?
Apr 25, 2015 | 7:45 pm
#61
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,361
There's been a concierge waiting at the door of the aircraft (not waiting for me, but visibly there) on the few international flights I've taken.
There's also been a concierge waiting when I asked for one or when I needed one (even if I hadn't asked).
It doesn't make sense to have a concierge meet every SE on every flight. If I'm flying SFO-YYZ, direct, and there are no problems, I don't want or need any interaction when I land.
Apr 25, 2015 | 8:53 pm
#62
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,796
Their frontline staff don't seem any less grumpy than your average NA airline, so I doubt it. But I've never had any status with them, so maybe they give a lot more latitude to the folks that take care of status passengers.
Apr 25, 2015 | 9:02 pm
#63
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,361
IRROPS, misconnected, they downgraded me from paid F to Y on a flight that was F6, and then refused to put me back in F until I got a supervisor involved.
Ugh just thinking about that night still gets my blood boiling.
May 4, 2015 | 8:22 pm
#64
Join Date: Aug 2004
Location: YVR
Programs: HH Gold; Fairmont Platinum; SPG Platinum
Posts: 79
When I look at the different loyalty programs I belong to, it's pretty clear what loyalty means from the corporate side: They want my dollar, and they want it as exclusively as possible. Pretty clear.
From my consumer perspective, however, I wonder if A) consumers expect the same kinds of things in return for their loyalty, and B) if the companies actually provide that?
I'd be curious (and grateful) if members here would provide some perspective... I'm posting here because AP is probably the most important program to me personally, so I'm happy to have answers specific to them or AC, but also curious about the question generically....
From my consumer perspective, however, I wonder if A) consumers expect the same kinds of things in return for their loyalty, and B) if the companies actually provide that?
I'd be curious (and grateful) if members here would provide some perspective... I'm posting here because AP is probably the most important program to me personally, so I'm happy to have answers specific to them or AC, but also curious about the question generically....
May 4, 2015 | 9:25 pm
#66
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,361
May 4, 2015 | 9:32 pm
#67
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
May 4, 2015 | 10:14 pm
#68
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Hmm. Well in that poster's case, 37.69% of his flying is on AC. Why should AC have to bear the cost to provide him with benefits? I'm with cow on this one. The days of people getting SE with min. spend by flying UA...that makes no sense. If people fly UA all the time, go with MP. Why should AC have to pay for someone's benefits? It makes no business sense (for AC)
May 5, 2015 | 12:14 am
#69
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,226
It was September 1998, and I was about to cross the CP 85K Executive Platinum threshold for the first time. I had picked up a $290 all in YVR-BOS return weekend websaver fare, and upgraded both ways. That flight would put me over the EXP threshold.
While waiting in the transborder lounge (now the Alaska Airlines lounge) I was surprised to be tracked down by a CP concierge (Monique) who introduced herself and the concierge program, noting that I would be EXP by the time I returned home. She listed all the benefits (including holding a plane for maybe 10 minutes if I was running late.) She also gave me business cards for the concierge service, and wrote in the direct YVR number (which I think was the concierge's mobile phone.)
No signs, no gift basket, no announcements. But then I was only crossing 85K for the first time. Still, a very treasured moment in my flying career.
May 5, 2015 | 2:17 am
#70
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
CP had concierge? Was plat member for many years, never hurd or saw a CP concierge. AC has welcomed me on a few flights every year, plus always at gate if there is a miss connect or weather problem.
May 5, 2015 | 2:21 am
#71
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
I expect Aeroplan to answer the phone - have a family emergency and want to change a flight to get to Ont (from BC) asap. Tried to get through on the 800 number for past few hours but only get a busy signal. Also tried the direct 514 number which just rings and isn't answered.
May 5, 2015 | 2:26 am
#72
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,226
It's one of the very few things (perhaps the only thing) AC kept of CP.
http://www.flyertalk.com/forum/air-c...e-program.html
BTW, CP never had a "plat" level. They had Club, Gold and Executive Platinum.
May 5, 2015 | 7:13 am
#73
Join Date: Nov 2014
Location: YYG
Programs: Aeroplan 50K, Club Accor Gold
Posts: 441
I adored the CP concierge service. And in YHZ they at first didn't have a concierge, so some of the lounge staff took it upon themselves to perform as much of the concierge's duties as they were allowed.
May 5, 2015 | 1:54 pm
#74
Join Date: Aug 2004
Location: YVR
Programs: HH Gold; Fairmont Platinum; SPG Platinum
Posts: 79
I'll update my profile to take out the SE
May 5, 2015 | 4:29 pm
#75
Join Date: Nov 2006
Location: YTZ
Programs: AC SE100k
Posts: 29