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Thread: What do YOU expect from a loyalty program?
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Old Apr 25, 2015 | 8:53 pm
  #62  
eigenvector
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Originally Posted by superangrypenguin
Genuine question here. Does AA have a culture of empowerment? I didn't think so?
Their frontline staff don't seem any less grumpy than your average NA airline, so I doubt it. But I've never had any status with them, so maybe they give a lot more latitude to the folks that take care of status passengers.
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