FAQ: Air Canada New meal offerings for International Business Class Customers
Mar 18, 2016, 11:57 am
#961
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Mar 18, 2016, 3:30 pm
#962
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Mar 18, 2016, 4:31 pm
#963
Join Date: Dec 2007
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Do you have any idea why an airline like BR can consistently deliver this on a 773? 1:40 takeoff, 2:00am or so once airborne, and I'm literally done my meal by 2:30am.
And it's consistent. Why can't AC do this? (if you don't mind me asking).
*Yes, I realize you're not privy to the internal operations of BR, but I'm just curious as to where your thoughts are on this given your extensive experience as a service director. Thanks!
And it's consistent. Why can't AC do this? (if you don't mind me asking).
*Yes, I realize you're not privy to the internal operations of BR, but I'm just curious as to where your thoughts are on this given your extensive experience as a service director. Thanks!
Mar 18, 2016, 11:48 pm
#964
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IIRC, staffing is different depending on route length and destination, based on a reply from YYZSD on an observation I had about my perceived staffing differences YYZ-NRT vs NRT-YVR flights.
I had noticed this when trying to find out why the service on one flight appeared to be different than on another.
I had noticed this when trying to find out why the service on one flight appeared to be different than on another.
Mar 19, 2016, 4:10 am
#965
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Sorry, I just would like clarification... It is the heating up of entrees that takes away from the quality of service for other J pax, correct? I will respect the rationale even if I disagree with it. I would just like to know the official rationale.
Mar 19, 2016, 6:05 am
#966
Join Date: May 2004
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On last Saturday's YUL-CDG flight, a different (shorter) card was distributed. It did not ask what drinks would be preferred (juice/tea/coffee). Why the shorter breakfast card? With the previous card you could preselect your entire breakfast.
Finally, this was a refurbished 77W (with the DreamCabin interior). I asked for cappuccino in the morning and they were unable to get the milk frother/steamer to work. Previously, I had thought this was an equipment issue, but I have had enough successful ones on 788 aircraft that I am wondering if it is a training issue for the flight crews?
Mar 19, 2016, 6:07 am
#967
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Mar 19, 2016, 7:44 am
#968
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. I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
Mar 19, 2016, 8:10 am
#969
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The card was condensed as per Crew feedback. Tastes change over the course of 6-8 hours and Customers were asking for extra sugar, extra milk/cream, deciding to take tea over coffee, etc. From my perspective it removed an element of Customer interaction, and asking "what may I offer you to drink" seems to have worked successfully over the course of almost 80 years . I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
. I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
Mar 19, 2016, 8:28 am
#970
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That makes sense. I wasn't complaining - just wanted to know about the change. I did like to indicate an espresso beverage on the card (on DreamCabin aircraft) so that it could be made ready for when breakfast was served. That is not something that is offered from the service trolley.
Mar 19, 2016, 9:16 am
#971
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The card was condensed as per Crew feedback. Tastes change over the course of 6-8 hours and Customers were asking for extra sugar, extra milk/cream, deciding to take tea over coffee, etc. From my perspective it removed an element of Customer interaction, and asking "what may I offer you to drink" seems to have worked successfully over the course of almost 80 years . I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
. I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
Mar 19, 2016, 1:03 pm
#972
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Mar 19, 2016, 1:31 pm
#973
Join Date: Feb 2006
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My interpretation of this is that If I'm asleep please don't wake me, but if I'm awake then this is what I'd like. If there's ambiguity then whoever picks up the card should question it, (and make sure seat number is completed )
Mar 19, 2016, 1:45 pm
#974
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Right on -- and the trays are assembled in the event of.