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Thread: FAQ: Air Canada New meal offerings for International Business Class Customers
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Old Mar 19, 2016, 9:16 am
  #971  
canadiancow
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Originally Posted by ACYYZ/SD
The card was condensed as per Crew feedback. Tastes change over the course of 6-8 hours and Customers were asking for extra sugar, extra milk/cream, deciding to take tea over coffee, etc. From my perspective it removed an element of Customer interaction, and asking "what may I offer you to drink" seems to have worked successfully over the course of almost 80 years . I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
Reminds me of a YYZ-CPH flight where I indicated what I wanted, then two hours later, decided I just wanted to sleep, so had them tear up the card.
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