Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Oct 12, 2017, 8:36 am
#466
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Oct 12, 2017, 10:40 am
#467
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Don't expect this system wide though.
Especially the new concierges at YYZ. They're not good at thinking outside the box. They'll print your BP for you with a row 99 (maybe that's all you could find when booking last second) and they just give it to you without looking or thinking oh Mr./Ms. sram! Let's see if I can get you a better seat...
Nov 4, 2017, 4:06 pm
#469
Join Date: Apr 2016
Location: Wherever needed
Programs: SE100K, AEROPLAN 3MM, QANTAS CC, AMEX BLACK, FAIRMONT PLATINUM
Posts: 33
I have found that the one remaining differentiation for SE are the concierge service people in the various major airports around the world. Just in the past year alone they have taken me through a packed arrival gallery in Brisbane to make sure I didn't miss a connection, took me across YYZ tarmac in a 7series to catch a flight to Santiago that I was late for and held a shower in YYZ for me when I texted a need from the long taxiing we were doing. Find calling/texting them always gets a response and they always seem to try and help - a LOT.
Nov 5, 2017, 2:10 am
#470
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
However, I was met with a sign, and escorted up the escalator, across the hall, and into the lounge.
Not at all necessary, but it seems to happen any time I send an email to a European concierge ahead of time with a question like "How do I do X when I arrive?"
The whole point of the email is to not take up their time when there's a flight landing, but it seems to result in it anyway.
Nov 5, 2017, 7:51 am
#471
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Okay so the LH lounge doesn't take shower reservations.
However, I was met with a sign, and escorted up the escalator, across the hall, and into the lounge.
Not at all necessary, but it seems to happen any time I send an email to a European concierge ahead of time with a question like "How do I do X when I arrive?"
The whole point of the email is to not take up their time when there's a flight landing, but it seems to result in it anyway.
However, I was met with a sign, and escorted up the escalator, across the hall, and into the lounge.
Not at all necessary, but it seems to happen any time I send an email to a European concierge ahead of time with a question like "How do I do X when I arrive?"
The whole point of the email is to not take up their time when there's a flight landing, but it seems to result in it anyway.
What are you doing in MUC?
Nov 5, 2017, 10:48 am
#474
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Okay so the LH lounge doesn't take shower reservations.
However, I was met with a sign, and escorted up the escalator, across the hall, and into the lounge.
Not at all necessary, but it seems to happen any time I send an email to a European concierge ahead of time with a question like "How do I do X when I arrive?"
The whole point of the email is to not take up their time when there's a flight landing, but it seems to result in it anyway.
However, I was met with a sign, and escorted up the escalator, across the hall, and into the lounge.
Not at all necessary, but it seems to happen any time I send an email to a European concierge ahead of time with a question like "How do I do X when I arrive?"
The whole point of the email is to not take up their time when there's a flight landing, but it seems to result in it anyway.
Seems silly to send a concierge to say Hi when what you actually wanted was a shower lol
Well, I guess it's nice of them.
Nov 5, 2017, 12:25 pm
#475
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Nov 5, 2017, 2:14 pm
#478
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
It was a "she", but I don't recall the name.
I got off 846 and got on 847. 2 hours. Shower and a beer.
I agree. I've had this in ZRH, CPH, and now MUC.
But it's always "Is there anywhere airside I can buy a SIM card?", "Where do I go for a shower?", etc.
Basically, I know I have minimal time, and just want directions to follow so I'm not blindly stumbling around.
But then they seem to take that as me needing an escort
Maybe they enjoy it, but between the inbound arriving and the outbound departing, I have to assume there are better things for them to do than walk me to a lounge.
I certainly can't complain, but there have been enough times where I've been on the phone with the central concierge because I need in-person service at an outstation, and "that concierge is currently assisting another passenger". I'm sure I could have said "I don't need an escort", but I'm equally sure that if she had just said "Would you like me to walk you to the lounge?", my response would have been "No".
Mind you, I was unable to read a clock at this point (shower agent had to tell me it was 10:00) due to...fatigue? So maybe the escort was needed
I got off 846 and got on 847. 2 hours. Shower and a beer.
My experience with the concierges at MUC (and other smaller outstations) is that they have very little to do for much of the day, so they are super proactive in engaging with SE customers (which I welcome). See my experience here.
But it's always "Is there anywhere airside I can buy a SIM card?", "Where do I go for a shower?", etc.
Basically, I know I have minimal time, and just want directions to follow so I'm not blindly stumbling around.
But then they seem to take that as me needing an escort
Maybe they enjoy it, but between the inbound arriving and the outbound departing, I have to assume there are better things for them to do than walk me to a lounge.
I certainly can't complain, but there have been enough times where I've been on the phone with the central concierge because I need in-person service at an outstation, and "that concierge is currently assisting another passenger". I'm sure I could have said "I don't need an escort", but I'm equally sure that if she had just said "Would you like me to walk you to the lounge?", my response would have been "No".
Mind you, I was unable to read a clock at this point (shower agent had to tell me it was 10:00) due to...fatigue? So maybe the escort was needed
Nov 5, 2017, 2:27 pm
#479
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Lol. Of course.
(bolding mine)
Maybe, maybe not. From talking to concierges at MUC and AMS, I got the sense that they sometimes only have 2-3 SEs on these flights. So it seems conceivable / advisable that they'd want to provide the highest level of personalized service they can possibly deliver. These same conversations also gave me the impression that these concierges take a lot of pride in their work. They feel empowered and genuinely want to represent the Air Canada brand abroad in a way that makes them proud to work for the company. Sadly, it's a quality I rarely observe in many other parts of the company.
Maybe, maybe not. From talking to concierges at MUC and AMS, I got the sense that they sometimes only have 2-3 SEs on these flights. So it seems conceivable / advisable that they'd want to provide the highest level of personalized service they can possibly deliver. These same conversations also gave me the impression that these concierges take a lot of pride in their work. They feel empowered and genuinely want to represent the Air Canada brand abroad in a way that makes them proud to work for the company. Sadly, it's a quality I rarely observe in many other parts of the company.
Nov 5, 2017, 3:12 pm
#480
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Lol. Of course.
(bolding mine)
Maybe, maybe not. From talking to concierges at MUC and AMS, I got the sense that they sometimes only have 2-3 SEs on these flights. So it seems conceivable / advisable that they'd want to provide the highest level of personalized service they can possibly deliver. These same conversations also gave me the impression that these concierges take a lot of pride in their work. They feel empowered and genuinely want to represent the Air Canada brand abroad in a way that makes them proud to work for the company. Sadly, it's a quality I rarely observe in many other parts of the company.
(bolding mine)
Maybe, maybe not. From talking to concierges at MUC and AMS, I got the sense that they sometimes only have 2-3 SEs on these flights. So it seems conceivable / advisable that they'd want to provide the highest level of personalized service they can possibly deliver. These same conversations also gave me the impression that these concierges take a lot of pride in their work. They feel empowered and genuinely want to represent the Air Canada brand abroad in a way that makes them proud to work for the company. Sadly, it's a quality I rarely observe in many other parts of the company.