Originally Posted by capedreamer

Lol. Of course.



(bolding mine)

Maybe, maybe not. From talking to concierges at MUC and AMS, I got the sense that they sometimes only have 2-3 SEs on these flights. So it seems conceivable / advisable that they'd want to provide the highest level of personalized service they can possibly deliver. These same conversations also gave me the impression that these concierges take a lot of pride in their work. They feel empowered and genuinely want to represent the Air Canada brand abroad in a way that makes them proud to work for the company. Sadly, it's a quality I rarely observe in many other parts of the company.