Seat upgrade coupons

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Old Oct 1, 18, 3:38 pm   -   Wikipost
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A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.

Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A3 provides all Gold members with four vouchers for upgrade from Economy to Business. Silver members get two upgrade vouchers.

Criteria
  • You must be travelling on A3 or OA metal - codeshares are not included.
  • The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
  • Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
  • All flights on the ticket must be on A3 or OA metal.
  • There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
  • One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
  • Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.

Procedure
  • Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
  • If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
  • You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
  • If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
    • in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.

Benefits
  • No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
  • This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
  • Because the ticket books as a redemption, the free car hire is not included.

Mileage/segment earning
  • You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
  • The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.

Expiry
  • The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
  • It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
  • On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.

BEWARE
  • Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot.
  • Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
  • If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
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Old Nov 5, 17, 9:08 am
  #1546  
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Join Date: Nov 2012
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I think so too. Hence why I wrote we do not know yet for sure.
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Old Nov 7, 17, 3:48 pm
  #1547  
 
Join Date: May 2012
Location: London, UK
Programs: A3 Gold
Posts: 127
I've had a strange situation today.

I have flights CAI-ATH-LHR booked through the Aegean website in "Q" booking class (designated as a "saver" ticket). The first sector is A31303 (codeshare, operated by Egyptair), the second sector is A3602.

I asked to upgrade the second sector A3602. Initially the agent said she couldn't find the flights because the reference number wasn't an Aegean reference. Later, she found the flights but I was told I wasn't able to use the seat upgrade coupon in this situation because the one of the flights in the booking was not operated by Aegean.

I pressed for more information, because I've used seat upgrade coupons several times with similar bookings (in face, almost identical bookings on the same flight combination earlier this year) and was told the rules were changed to disallow this in September this year.

Based on what was written earlier in this thread about upgrading at check-in (or in my case, transfer desk) I asked if the rules would be any different if I attempted to use the seat upgrade coupon at the check-in desk on the day of the flight. I was told the same rules apply then and it wouldn't be possible in my situation.

Has anyone else experienced this? I'm minded to phone up and try again with a different agent later. But if there's a rigid rule that disallows this I won't bother. Maybe this information is useful for someone...
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Old Nov 7, 17, 6:28 pm
  #1548  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,352
Indeed, these are the rules: you can't upgrade with coupons unless your entire itin is booked on bona fide A3 or OA flights.
Originally Posted by M+B rules on upgrade coupons
...Seat upgrade is not permitted when the ticket includes any other Airline...
I don't know when they introduced this, but it was not last September since the rule was always there in the beginning of August, preventing my son from using his coupons. No idea, though, how they'd handle it when upgrading at CI or the gate.
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Old Nov 8, 17, 3:59 am
  #1549  
 
Join Date: Nov 2014
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Question Upgrade coupons question

Hi,
I still have 2 coupons and don't have plans to fly A3 before 24th november. Is it possible to use those coupons for a reservation after this date?
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Old Nov 8, 17, 5:06 am
  #1550  
Senior Mod and Moderator: Aegean Miles&Bonus and British Airways
 
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Location: Norwich, UK
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Originally Posted by frenchft View Post
Hi,
I still have 2 coupons and don't have plans to fly A3 before 24th november. Is it possible to use those coupons for a reservation after this date?
Yes . It's the redemption date that counts, always.
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Old Nov 9, 17, 6:06 am
  #1551  
 
Join Date: May 2007
Location: Singapore
Programs: A3 Gold, KF Classic, Accor Plus Platinum, HHonors Diamond, M&C Loyalty Gold
Posts: 364
Originally Posted by frenchft View Post
Hi,
I still have 2 coupons and don't have plans to fly A3 before 24th november. Is it possible to use those coupons for a reservation after this date?

yes, it can be done as i just used 2 coupon for flight on coming 27th November (coupon expiry 24th november)
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Old Nov 9, 17, 6:15 am
  #1552  
 
Join Date: Feb 2015
Location: BSL, ZRH, FRA,
Programs: A3*G, Accor Plat
Posts: 13
Brief report on recent voucher use and miles credit:

To combine required work travel with getting 4 A3 segments in, I booked GVA-ATH-RHO and back for 6-7 Nov, having checked I-class availabilty (open for the outbound legs only). So I booked these segments in flex and the return in light. Called A3 immediately after booking and used two vouchers. This took 3mins on the phone only, very friendly and efficient.

Miles for the non-upgraded segments posted within 24 hrs. For the two I-class segments, miles posted automatically within 48hrs.

Well done A3, a pleasant experience alltogether.
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Old Nov 13, 17, 1:54 am
  #1553  
 
Join Date: Feb 2005
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Originally Posted by fransknorge View Post
Basically if there are any seats available in Business you can ask the agent at checkin to upgrade you. No need for I availability.
Can these requests for upgrades with vouchers be done directly at the check-in desk or do I need to visit the Ticketing Desk?
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Old Nov 13, 17, 2:40 am
  #1554  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Gold, A3 Gold
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Originally Posted by BlackForestUli View Post
Well done A3, a pleasant experience alltogether.
Nice!

Originally Posted by BlackForestUli View Post
checked I-class availabilty (open for the outbound legs only). So I booked these segments in flex and the return in light.
Make sure to not let the other two coupons go to waste! (Assuming you had 4)

Originally Posted by olivier View Post
Can these requests for upgrades with vouchers be done directly at the check-in desk or do I need to visit the Ticketing Desk?
I was told yes, but that (at least in AMS) they would involve (call?) the ticketing desk. Not sure how that would work at an outstation without ticketing desk, perhaps there is some hotline to ATH that can handle ticketing issues for them.
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Old Nov 13, 17, 3:10 am
  #1555  
 
Join Date: Feb 2015
Location: BSL, ZRH, FRA,
Programs: A3*G, Accor Plat
Posts: 13
Originally Posted by Xandrios View Post

Make sure to not let the other two coupons go to waste! (Assuming you had 4)

Indeed I did have 4, now just 2. However, using the remaining 2 is easier said than done, with no A3 flights upcoming for me nor any friend/colleague...

I am not overly motivated to fly A3 to ATH and back just to burn coupons and get 2 A3 legs for the 2018 requalification.
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Old Nov 13, 17, 6:51 am
  #1556  
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Join Date: Nov 2012
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Originally Posted by olivier View Post
Can these requests for upgrades with vouchers be done directly at the check-in desk or do I need to visit the Ticketing Desk?
Not sure. Bear in mind there was no communications about from A3, just word of mouth starting from a few who were informed by check-in agent. It does not mean this is fake information, just that:
- there are a lack of details concerning T&C and procedure, as we are relying on hearsay and experience from people
- we do not know if this is a trial or a new permanent change
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Old Nov 15, 17, 3:16 pm
  #1557  
 
Join Date: Apr 2012
Location: Maribor SLO
Programs: MM silver, Flying blue Platinum, A3 gold
Posts: 94
I tried to upgrade 2 flights (VIE-ATH and ATH-VIE) with my remaining 2 coupons. I was told I was put on waiting list. What is the usual amount of time for upgrade in this case? My flights are on 7th and 9th December...

Last edited by Mbcan; Nov 16, 17 at 8:10 am
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Old Nov 15, 17, 4:39 pm
  #1558  
 
Join Date: Jan 2004
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Originally Posted by Mbcan View Post
I tried to upgrade 2 flights (VIE-ATH and ATH-VIE) with my remaining 2 coupons. I was told I was put on waiting list. What is the usual amount of time for upgrade in this case? My flights are on 7th and 9th November...
You do mean December, don't you? At any rate, no stats available for a "usual" waiting time...
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Old Nov 15, 17, 10:51 pm
  #1559  
 
Join Date: Feb 2005
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Originally Posted by Mbcan View Post
I tried to upgrade 2 flights (VIE-ATH and ATH-VIE) with my remaining 2 coupons. I was told I was put on waiting list. What is the usual amount of time for upgrade in this case? My flights are on 7th and 9th November...
My waitlisted upgrade request for my flight on Sunday 19 November has not cleared yet. Business class seems to be still empty.
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Old Nov 16, 17, 12:46 am
  #1560  
 
Join Date: Dec 2009
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Originally Posted by Mbcan View Post
I tried to upgrade 2 flights (VIE-ATH and ATH-VIE) with my remaining 2 coupons. I was told I was put on waiting list. What is the usual amount of time for upgrade in this case? My flights are on 7th and 9th November...
I'm guessing your flights are in December, as otherwise you've missed them by a bit. I've been on the waitlist for ATH-VIE in December for weeks and it hasn't cleared yet either. The VIE route is completely bereft of award availability (in both classes) until the end of the year at least from what I've seen when checking. I'm hoping mine will clear but not holding my breath. Do let us know if you clear the waitlist (and when), as it would be very interesting to compare data points on the same route. Also don't forget to try asking at check-in if the waitlist doesn't clear. It is supposedly possible then if there are any seats left in business, I class not required. I'll be trying this too if my waitlist doesn't clear.
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