Sofitel New York
Mar 24, 2022, 8:32 am
#91
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Received the confirmation as well for March 27th
Following my call with customer service, breakfast cost will be deducted from the rates and we received a room upgrade for our entire stay
Now, I need to find a good bagel place for saturday morning
Following my call with customer service, breakfast cost will be deducted from the rates and we received a room upgrade for our entire stay
Now, I need to find a good bagel place for saturday morning
Mar 24, 2022, 5:40 pm
#92
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Have fun guys and please report here !!! 
I will keep an eye on the news in NY about a customer riots in a midtown hotel
I will keep an eye on the news in NY about a customer riots in a midtown hotel
Mar 25, 2022, 10:05 am
#94
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,589
So he is. It certainly is lacking its previous standing I must say. One level upgrade (suite with small balcony). Email them about water and coffee maker in the room in advance, naturally nothing was ready. Both showed up though after the reminder (sadly the coffee machine is one of those inferior Keurig machines). More to follow.
Mar 26, 2022, 7:49 am
#95
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
So he is. It certainly is lacking its previous standing I must say. One level upgrade (suite with small balcony). Email them about water and coffee maker in the room in advance, naturally nothing was ready. Both showed up though after the reminder (sadly the coffee machine is one of those inferior Keurig machines). More to follow.
Got 1 level upgrade as well. Nice suite but no terrasse (I'm not a moderator
)I got offered as well a coffee machine in the room before arrival which I kindly accepted.
Guess what.... no coffee machine in the room when we arrived
Mar 26, 2022, 8:16 am
#96
Join Date: Oct 2016
Posts: 170
Mar 26, 2022, 2:48 pm
#97
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Yes we need more from you guys . This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .
And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
. This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
Mar 26, 2022, 3:31 pm
#98
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Yes we need more from you guys . This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .
And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
. This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
No welcome drinks or sweet treats as a Diamond member. I think it's the first time it happens in a Sofitel.
I had 2 different bookings and they did not manage to set up the keys for the entire stay.
No coffee caps refill today...
Last edited by matmatlr; Mar 26, 2022 at 4:03 pm
Mar 26, 2022, 3:42 pm
#99
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
So far, you dont want to change your booking...
No welcome drinks or sweet treats as a Diamond member. I think it's the first time it happens in a Sofitel.
I had 2 different bookings and they did not manage to set up the keys for the entire room.
No coffee caps refill today...
No welcome drinks or sweet treats as a Diamond member. I think it's the first time it happens in a Sofitel.
I had 2 different bookings and they did not manage to set up the keys for the entire room.
No coffee caps refill today...
Mar 26, 2022, 7:20 pm
#100
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,589
Yes we need more from you guys . This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .
And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
. This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
Last edited by starflyergold; Mar 26, 2022 at 7:29 pm
Mar 26, 2022, 7:35 pm
#101
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,317
Do NOT change your booking! I had a lengthy conversation with management today and they will readily admit they are not operating at brand standard level. (marginal result: Coffee machine swapped for a Nespresso), Full review (and details on the service recovery) after check out next week.
Mar 27, 2022, 7:00 am
#102
Join Date: Oct 2016
Posts: 170
On Sofitel website:In-Room Dining Service
BREAKFAST MENU
From 6:30 am to 11am
Les formules complètes – Main Offering
Le Parisien $30
Freshly baked French Viennoiserie (four (4) assorted pastries), “La fermière” plain yogurt, served with full pot of coffee hot and fresh juice
“Sur le Pouce” $19
Grab & Go box (delivered to your room) with one (1) fresh Croissant, banana, granola bar, “La fermière” plain yogurt, one (1) cup of coffee or tea
Les A-cotès – A La Carte
“La fermière” plain yogurt $6
Assorted Cereals – Corn Flakes, Cheerios, Cocoa Pebbles, Fruit Loops $13
Baguette $4, croissant au beurre $5, pain au chocolat $5
Freshly toasted NYC bread (slice white, wheat, or gluten free Rockland Bakery bread) $4
Les Boissons – Beverages
“The Detoxifier” – Balance Green juice rich in alkaline and vitamins – cucumber, celery, green apple, kale, spinach, ginger, lemon, parsley $15
“The Rejuvenator” – The perfect red juice cure for a purify start of the day- cucumber, apple, beet, ginger, lemon, cilantro $15
“The Booster” – The energy to take on the City that never sleeps – tangerine, mango, turmeric, golden berry, mandarin oil, vegan probiotic $15
Fresh Juice – Orange, Grapefruit, Tomato, Cranberry $7
Coffee
Pot of Coffee, small pot or large $8 / $12
Espresso, Double Espresso $7 / $9
Cappuccino, Latte $9
Pot of Tea, small or large
(Grand breakfast, Green tea, Japan Sensha, Earl grey, Chamomile, Blue Nile, Cascade peppermint, long island strawberry, Mediterranean blue, Orange pekoe, Turmeric ginger ) $8 / $12
Hot Chocolate $8
Milk (Whole, Skim, 2%, Half & Half, Almond, Soy) $6
Water – flat or sparkling $7 / $12
Sodas (Coke, Diet coke, Sprite, Tonic Water, Ginger Ale) $8
BREAKFAST MENU
From 6:30 am to 11am
Les formules complètes – Main Offering
Le Parisien $30
Freshly baked French Viennoiserie (four (4) assorted pastries), “La fermière” plain yogurt, served with full pot of coffee hot and fresh juice
“Sur le Pouce” $19
Grab & Go box (delivered to your room) with one (1) fresh Croissant, banana, granola bar, “La fermière” plain yogurt, one (1) cup of coffee or tea
Les A-cotès – A La Carte
“La fermière” plain yogurt $6
Assorted Cereals – Corn Flakes, Cheerios, Cocoa Pebbles, Fruit Loops $13
Baguette $4, croissant au beurre $5, pain au chocolat $5
Freshly toasted NYC bread (slice white, wheat, or gluten free Rockland Bakery bread) $4
Les Boissons – Beverages
“The Detoxifier” – Balance Green juice rich in alkaline and vitamins – cucumber, celery, green apple, kale, spinach, ginger, lemon, parsley $15
“The Rejuvenator” – The perfect red juice cure for a purify start of the day- cucumber, apple, beet, ginger, lemon, cilantro $15
“The Booster” – The energy to take on the City that never sleeps – tangerine, mango, turmeric, golden berry, mandarin oil, vegan probiotic $15
Fresh Juice – Orange, Grapefruit, Tomato, Cranberry $7
Coffee
Pot of Coffee, small pot or large $8 / $12
Espresso, Double Espresso $7 / $9
Cappuccino, Latte $9
Pot of Tea, small or large
(Grand breakfast, Green tea, Japan Sensha, Earl grey, Chamomile, Blue Nile, Cascade peppermint, long island strawberry, Mediterranean blue, Orange pekoe, Turmeric ginger ) $8 / $12
Hot Chocolate $8
Milk (Whole, Skim, 2%, Half & Half, Almond, Soy) $6
Water – flat or sparkling $7 / $12
Sodas (Coke, Diet coke, Sprite, Tonic Water, Ginger Ale) $8
Mar 28, 2022, 9:25 pm
#105
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,589