Originally Posted by
Goldorak
Yes we need more from you guys

. This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month

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And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever

So far, you dont want to change your booking...
No welcome drinks or sweet treats as a Diamond member. I think it's the first time it happens in a Sofitel.
I had 2 different bookings and they did not manage to set up the keys for the entire stay.
No coffee caps refill today...