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Thread: Sofitel New York
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Old Mar 26, 2022 | 7:20 pm
  #100  
starflyergold
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Originally Posted by Goldorak
Yes we need more from you guys . This thread is to quiet knowing that 2 valuable members of this board, including our Moderator, are trying to shake the management and bring this hotel back to standards. I can still cancel my Bonvoy booking for my next NY visit in one month .
And please ask them to buy decent Nespresso machines and not those US capsules machines that make the worst coffee ever
Do NOT change your booking! I had a lengthy conversation with management today and they will readily admit they are not operating at brand standard level. (marginal result: Coffee machine swapped for a Nespresso), Full review (and details on the service recovery) after check out next week.
Last edited by starflyergold; Mar 26, 2022 at 7:29 pm
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