Originally Posted by
starflyergold
Do NOT change your booking! I had a lengthy conversation with management today and they will readily admit they are not operating at brand standard level. (marginal result: Coffee machine swapped for a Nespresso), Full review (and details on the service recovery) after check out next week.
Welcome to NYC and COVID -- EVERYTHING has changed -- just finding someone to work at a property has been incredibly challenging. We live downtown in FiDi -- the hotels down here have fared MUCH better given a few trickles of tourism the past few years -- feel free to PM if you want decent recommendations for food and drink in this city! If you want a great view and solid food -- check out Manhatta (not a typo) -- it's downtown next to where we live but the views -- and food and drink quality -- are pre COVID standards...