virtualaris

Name of the hotel: Mercure Hotel Amsterdam Sloterdijk Station

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? No

- Which room did you book and which upgrade did you receive? Booked Superior Triple & Got the same

- How are the rooms? The beds were comfortable; however the sofa bed wasn't. Clean and I believe it's still quite new.

- What was good and what was bad?
Good:
+ Great Location

Bad:
- No Upgrade; the FO staff told me the hotel was running on 100%. However, when I complained after I checked-out, the hotel told that the Privilege room was actually available but they cannot upgrade since the max occupancy is 2 person. Well, another different story.
- No welcome amenity on the room; only welcome letter.
- Upon checkout I was informed by the same hotel staff that the hotel actually provides complimentary mini bar on the room for Le Club Platinum member eventhough not staying on the privilege room. However, I didn't find any of them in any of the rooms that I booked.

- Did you get club lounge access? How was the lounge? No Lounge.

- What about welcome drinks, welcome amenities or any other special perks? Only welcome drink vouchers; no welcome amenities.

- Value for $ or Vouchers? Would you return? Vallue for money but I would prefer to book somewhere else when going back to Amsterdam.

virtualaris

Name of the hotel: ibis Makassar City Center

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes ! (Best Ibis I've ever had)

- Which room did you book and which upgrade did you receive? Booked Standard room and got the same (no other room type)

- How are the rooms? The beds were Ibis standard; now with the Sweet Bed concept; the ibis beds are much comfortable than before. I got a view to the ocean.

- What was good and what was bad?
Good:
+ Great Location
+ Great Le Club Platinum Recognition. From the check-in process, having a dinner on the restaurant, breakfast, etc...everybody greeted my name. #FeelWelcome checked! (The GM turned out to be ex-HIX Semarang (by IHG) which I occasionally stayed; the recognition was one of the best within IHG group; well done!)
+ Fruit Platter and some chocolates as welcome amenities
+ Welcome letter from GM accompanied by my photograph (lol, not sure where they got this)

Bad:
None; for Ibis Standard

- Did you get club lounge access? How was the lounge? No Lounge.

- What about welcome drinks, welcome amenities or any other special perks? Yes, welcome drink vouchers and welcome amenities

- Value for $ or Vouchers? Yes Would you return? Eventhough it's Ibis but surely would be back for their excellent services.

virtualaris

Name of the hotel: Mercure Manado Tateli Beach Resort

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes

- Which room did you book and which upgrade did you receive? Booked Deluxe Ocean View; upgraded to Junior Suite

- How are the rooms? The Junior Suite has a view to the swimming pool and also Ocean view on the other side. The room was clean, well maintained, recently renovated I believe.

- What was good and what was bad?
Good:
+ Very Good Le Club Platinum Recognition. Much to my surprise since the hotel was just rebranded from local brand.
+ Huge swimming pool
+ The room was nice

Bad:
Location is bit secluded; but it's resort anyway

- Did you get club lounge access? How was the lounge? No Lounge.

- What about welcome drinks, welcome amenities or any other special perks? Yes, welcome drink vouchers, Fruit Platter and some sandwiches as welcome amenities; and also free breakfast for 1 person as Platinum member.

- Value for $ or Vouchers? Yes Would you return? Sure

hotel_user

MGallery Victory House London

- Name of the hotel: MGallery by Sofitel, Victory House London

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Overall yes, but hotel has some basic issues.

- Which room did you book and which upgrade did you receive? I booked a Deluxe Room - received a unspecified small room.

- How are the rooms? Very small but modern and new. Nice shower but with poor water pressure, and very comfy bed.

- What was good and what was bad?

Good: Spot on location. Beds.

Bad: Not MGallery standard. No Welcome amenity ( there was water and 1/4 pint of milk in fridge ) No Nespresso. Large pillar in room.

testman

Novotel Airport Warszawa, Poland

- What is your Le Club status?
Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes and No

- Which room did you book and which upgrade did you receive?
Booked Standard Double, upgraded to Executive Double. (This Novotel offers some Superior rooms, so we got a double upgrade.)

- How are the rooms?
Standard Executive Room decor, with a double bed and an armchair with a footstool. Bathroom with a large shower. The toilet separate from the bathroom, which is a bit strange.

- What was good and what was bad?

Good:
* We arrived at the hotel around 12.30 and our room was ready. Receptionist was OK. Offered drink vouchers and explained we had been upgraded to an executive room (top floor).
* Location is good if you need to go to the airport or visit offices in Służewiec or Mokotów. Quite far from the centre and Old Town.
* The furniture is comfortable and still looks new (apart from a few dents in door/walls).
* There's a small pool and some tables and sunchairs behind the hotel. It'll certainly be a nice place in the summer.
* I've seen a sign advertising their "happy hours". If you have breakfast between 10 and 12, it's 50% off (35 PLN/8 EUR instead of 70 PLN/16 EUR). Not sure if it is offered every day. We didn't eat at the restaurant.

Bad:
* Air-conditioning didn't work properly. We turned it on and left the room. When we got back, it was much hotter than before, so we slept with the balcony door open. The temperature was OK, but the road in front of the hotel is very busy and noisy.
* The toilet is separate, which is not very convenient as there's no washbasin, so you need to go to the bathroom anyway.
* I didn't particularly like the chocolate-covered bananas ("VIP treatment"). After 8 hours in a hot room, the bananas were partly cooked and not very nice.
* Only two coffee pods in the room: one standard, one decaffeinated. It doesn't make any sense if you're staying with another person. You have to decide who will drink Nespresso and who will get an instant coffee.
* Executive rooms -- in theory -- come with a free minibar. Not in our case (because we got a free upgrade?). They still charge you 18 PLN (4.5 EUR) for a small bottle of lukewarm beer (the drinks in the minibar were not cold).
* I asked for late check-out till 3 p.m. (Supposedly, they offer free late check-out till 5 p.m., especially on Sundays, as the hotle is not very busy.) The night receptionist gave me a somewhat annoyed look and said we could only stay till 2 p.m.

- Did you get club lounge access? How was the lounge? No Lounge.

- What about welcome drinks, welcome amenities or any other special perks?
* 2 vouchers for drinks offered at check-in. We got two beers (standard draught Żywiec and a bottled Żywiec APA). The waiter had to check which bottled beers were available, because "they don't always have all of them". Wine is probably also included.
* In-room welcome perk: A large plate with three small pieces of what looked like chocolate cake (wrapped in a lot of plastic). In fact, there were three pieces of banana, covered in chocolate, with some solidified sauce and pieces of crushed meringue. Not the best choice for a very warm day.
* Late check out offered, but only till 2 p.m. (The receptionist was not very happy about it and hotel website says executive rooms can be vacated at 5 p.m.)

- Value for $ or Vouchers? Would you return?
Reasonable value for money, as I booked the room during a weekly sale and made plans in that part of the city. I might return, but I think that Mercure Airport Warszawa was more convenient.

cowism

property burnt some points as a thank you for sharing your feedback. Although not substantial, the gesture was very appreciated. Gd stuff

hotel_user

Name of the hotel:
Ibis Toulouse Airport

- What is your Le Club status?
Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Meh. Room ok, Shower and toilet not so clean.

- Which room did you book and which upgrade did you receive?
Standard. Received standard (without tea / coffee / kettle)

- How are the rooms?
Rooms basic and hotel could be in need of a refurbishment.

- What was good and what was bad?

Room should have had a kettle – but someone had taken it ! And it was not replaced. Penny pinching housekeeping on toilet paper. Shower dispenses not cleaned. Bed was clean. Room overlooked by other rooms so no privacy.

- What about welcome drinks, welcome amenities or any other special perks:
Welcome drink – beer or tea / coffee.

- Value for $ or Vouchers? Would you return? No.

RJ77

The Hatten's Rosé I got last time was frankly quite undrinkable.

cowism

It is still the same Hatten wine..I didn't even drink it after reading the poor reviews to help my liver from doing excessive work. LOL

I have to say the breakfast kinda compensated for everything else.

keiko

- Name of the hotel: Sofitel Moorea La Ora Beach Resort

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? We loved the hotel. The staff are warm and very pleasant. They all seem to speak at least 3 languages. The restaurant/bar food was very good. Breakfasts were wonderful. I love this property.

- Which room did you book and which upgrade did you receive? Originally booked over-water bungalow but after speaking to Hugo this was changed to the Ravello Suite, but at a reduced rate. The suite was amazing. Two bedroom, 2 full bathrooms, private balconies/decks, outdoor spa. Walk straight from deck into the lagoon for snorkelling.

- How are the rooms? Divine. Room was immaculately clean. The resort was crawling with staff taking care of everything. Every morning while we were at breakfast two room attendants would descend and clean the place within an inch of its life

Welcome amenity photo below.

Goldorak

fransknorge

testman

- Name of the hotel: Ibis Bratislava Centrum

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes

- Which room did you book and which upgrade did you receive? Booked a double room, got a double room (it's an ibis!). My room was slightly bigger than standard ibis rooms.

- How are the rooms? Standard ibis decor (old style). I was given a room at the end of the corridor, which was much bigger than standard rooms.

- What was good and what was bad?

Good:
Most elements were good and/or correct. Nothing major to complain. There were a lot of groups (probably stag/hen parties), but it was surprisingly quiet in the evening.
The castle hill is around the corner and the old town is across the road.

Bad:
* The air-conditioning wasn't good enough. We had the air-conditioning turned on 24/7 and set to 10 degrees, but it was still a bit too warm in the room (though not as bad as outside).

- Did you get club lounge access? How was the lounge? n/a

- What about welcome drinks, welcome amenities or any other special perks?
* A voucher for welcome drinks for 2 people given at check-in. The voucher said "soft drinks". A notice at the bar said you could get tea, coffee, soft drinks or a beer (0.5 litre). In reality, we were given two 0.33 l bottles that we drank in the room.
* Suprisingly, my Gold status was properly recognised. In the room, I found a welcome note with two bottles of water (0.8 l), two chocolates, a few hard candies and a mini bottle (50 ml) of Tatratea (Slovak liquer).
* As said above, we were given a slightly bigger room.

- Value for $ or Vouchers? Would you return? Yes, but in colder months!

testman

- Name of the hotel: Mercure Wien Westbahnhof

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes

- Which room did you book and which upgrade did you receive? Booked a Standard Double. Upgraded to a Priviledge Room (2 categories up, as they also have superior rooms), top floor.

- How are the rooms? We were put in one of the bigger rooms, on the top floor - just 2 rooms on that floor. (I had a look at another Priviledge room on a lower floor - it was OK, but not as nice.) Older decor, but well kept. Everything worked well. The bed a bit soft, but still comfortable. Nothing major to complain about. Bathroom with a bathtub.

- What was good and what was bad?

Good:
* Good location: just 5 metro stops from the cathedral; direct tram to the main railway station.
* Lots of light in the room.
* Two air-conditioning units. Very powerful.
* Room upgrade and voucher given at check-in.
* Free minibar included.

Bad:
* No desk in the room. Just one armchair, one stool and one very low coffee table. So no place to work.
* Basic WiFi is pretty slow.
* No milk for your coffee provided. There's a big coffee/tea machines with two types of coffee pods and two types of tea pods. But no milk.

- Did you get club lounge access? How was the lounge? n/a

- What about welcome drinks, welcome amenities or any other special perks?
* Automatic upgrade at check-in to a priviledge room.
* A voucher for welcome drinks for 2 people given at check-in. Good for soft drinks, beer (0.5 litre) and some wines. Cocktails not included.
* Welcome amenity a bit odd: a small plastic box with some kind of rubber bands that can be used to exercise your muscles.
* Free minibar included for guests staying in Priviledge rooms, restocked daily (a small beer, two small orange juices, one or two colas, two mineral waters, peanuts, some sweets)
* The biggest set of cosmetics ever: apart from the usual gel/shampoo/body lotion, we were given two dental sets, two shaving sets, two combs, two vanity sets and something else (not really needed).
* Bathrobes in two different sizes

- Value for $ or Vouchers? Would you return? Definitely. My experience was great. And it was one of the cheapest Accor hotels in Vienna (apart from ibis budgets and one ibis, which had a similar price).

testman

- Name of the hotel: Mercure Bratislava Centrum

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Mostly yes

- Which room did you book and which upgrade did you receive? Booked a double room, upgraded to a Privilege Room (I think they call them 'Superior' on the hotel's website)

- How are the rooms? Privilege rooms are quite big, with a HUGE bed. There's an armchair (to heavy to be moved), a small table (desk?) and a fake leather chair. No coffee table or another chair though. Open-plan bathroom migth be a problem for some traveller - there's no door and some of the walls are transparent. The toilet is separate and has its own door.

- What was good and what was bad?

Good:
* The hotel is next to the main railway station and next to public transport links, e.g. bus to the airport. You are two stops from the old town.
* The rooms very quite big. One of the biggest bed I've seen in a while. Nice big rain shower (you'll probably get most of the bathroom floor wet - no door again!)
* Very good air conditioning units installed. The room was cool even though it was around 30 degrees outside.
* If you stay in a Privilege room, you should get soft drinks from the minibar for free (2 bottles of water, 1 can of Pepsi, 1 can of Mirinda and 1 bottle of orange juice)
* There is a lounge, but see below. (It's not particularly good.)

Bad:
* Housekeeping/Free perks: You don't get what you should get every day. On day 2 of our stay, the room was serviced, but the minibar was not restocked. We didn't get any coffee pods. We contacted the reception and got some of the products in the minibar and 1 (!) pod with regular coffee and 1 pod with decaffeinated coffee. On day 3 we didn't get any products for the minibar or any coffee. When we asked for the products to be refilled, we were given 2 pods with regular coffee and 2 pod with decaffeinated coffee. No products in the minibar were restocked.
* One of the waiters: We used to welcome drinks voucher to order a cocktail and a beer. After finishing the drinks, we went back to the room. One of the waiters chased us through the bar/restaurant into the lobby because we had to pay the bill. He wanted us to pay for the beer. After I pointed out that the voucher said 2 drinks for 2 guests staying in the same room, he talked to the receptionist in Slovak and finally said "It's OK." No sorry, no nothing.
* In-room coffee machine: big, noisy and difficult to operate.
* When you shower, the bathroom floor gets flooded.

- Did you get club lounge access? How was the lounge?
Yes. There's a Privilege Lounge on the ground floor. It's open 24/7 but it's nothing to write home about. You can get a coffee/tea, some water or juice there. If you're lucky, you might find some croissants in the morning and supposedly there are canapes in the evening. I only saw them once and they didn't look yummy. There's also a wide selection of candied fruit (why?!?) and one type of small basic chocolates. A few packs of crisps are usually there.
There are two computers and a printer too.

- What about welcome drinks, welcome amenities or any other special perks?
* A voucher for welcome drinks given at check-in. You can get a soft drink, a beer, some wine etc. There are even 2 or 3 cocktails to choose from (listed at the bar).
* A handwritten welcome note with some fruit (5 pieces + a fork/knife) in the room.

- Value for $ or Vouchers? Would you return? Reasonable value for money, as I also used some points to pay for the stay. I'd probably return if I had to do business in Bratislava. Not as a tourist. The hotel can be quite expensive if not booked in advance and/or during the week.