ContinentalVoyager7

- Name of the hotel:
Sofitel Singapore City Centre

- What is your Le Club status?
Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes, quite happy!

- Which room did you book and which upgrade did you receive?
Booked Luxury Room and got upgraded to Luxury Club Room (2 category upgrade)

- How are the rooms?
Rooms are generally good IMO. I love that the hotel did not try to make the rooms smaller as with what is the tread with new hotels in SG. Room is sized at 38sqm far bigger then those found at the new Intercontinental Roberson Quay (23sqm). Also, the fact that there was no see through glass between the bathroom and the room was inviting as that was a change in trend to revert back to the good old days.

- What was good and what was bad?

Good:
- Room size was good
- Room was equipped well with a comfortable sitting chair and complimentary Minibar stocked with local drinks and TWG Tea/Nespresso Coffee.
- Service was excellent and staff at the Club called me by name constantly. Staff at the Restaurant was excellent too, Staff here are one of the best I have encountered in an Accor hotel in Singapore IMO.
- Access to Virgin Active Gym was a plus
- Location above MRT/Metro was excellent
- Buffet Breakfast at Racines was excellent, quality over quantity for sure.
- Dinner at Racines was definitely a highlight. Food was divine in all aspects. Would definitely recommend dining there.

Bad:
- Room did not have any drawers at all to put cloths. There are 2 drawers at the entrance of the room adjacent to the wardrobe however that is where the safe is located in the 1st drawer and the 2nd drawer contains items for the room.
- Pool water was way too cold, the Jacuzzi water seem to be at the ideal temperature as it was slightly warmer.
- Hotel is almost dead after 10.30-11pm. Everything closes, even the bar.

- Did you get club lounge access? How was the lounge?
Yes

Good:
- Lounge was located next to the pool and has its own private terrace which was a plus.
- There was Champagne (Duval-Leroy, no longer Pol Roger), Rejoice for the first Accor Hotel in Singapore that serves Champagne in the Lounge.
- Evening Cocktails drinks selection is good. Usual Tea, Coffee, 2 Beers, 4 White & 4 Red wines, 1 Port wine, Champagne, Mocktails and Cocktails.

Bad:
- Lounge looked more like a restaurant than a lounge. No comfy chairs/sofas.
- Food offering for Afternoon Tea and Evening Cocktails was pathetic at best. The selection was so small, I was so dissapointed. They need to travel to other Sofitel's and Pullman's to learn. The Sofitel Macau food offerings for example were generous and at half the room rate to be honest.

- What about welcome drinks, welcome amenities or any other special perks?
- Received a small welcome amenity which consisted of 6 pieces of chocolate and a small cup of Barley. No WOW factor for a Flagship Sofitel that's for sure! Sofitel BKK Sukhumvit welcome amenity beats here hands down.
- Welcome drink voucher offered immediately and redeemable at hotel bar. Soft drinks, Tea, Coffee, Red/White Wines, Cocktails and Mocktails.

- Value for $ or Vouchers? Would you return?
Considering I got the room at a special Weekend Rush rate, I will stay here again in the future if I can get that rate again. However if I had to pay the published rate, I think the hotel has to offer more to entice me to stay here again. I am not saying the hotel is bad, its nice for sure, ambiance and design of the hotel is amazing, service is top notch. However for a flagship Sofitel, it needs to have a WOW factor and that was missing from my stay.

kniesel

- Name of the hotel:
The Como Melbourne M Gallery

- What is your Le Club status?
Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes, it was my third stay at the hotel.

- Which room did you book and which upgrade did you receive?
Booked Superior room, upgraded to Junior Suite - 2 category upgrade.

- How are the rooms?
Very good size - advertised as 50m2, but feels so much larger.

- What was good and what was bad?

Good:
The bed was very comfortable as are the block out blinds.

Bad:
The decor is starting to show its age.

- Did you get club lounge access? How was the lounge?
N/A

- What about welcome drinks, welcome amenities or any other special perks?
I received a phone call 3 days before arrival asking if i would like an early check in or check out, as I was arriving late and leaving early, I never took them up on the offer.
Single drink voucher was presented with room key and upgraded automatically, but not mentioned or highlighted.

- Value for $ or Vouchers? Would you return?
Yes, i intend on staying here again.

Easytravel

Review from December 2017 and my last stay.....

- Name of the hotel: Novotel Lille Centre Grand Place
- What is your Le Club status? Platinum Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Average
- Which room did you book and which upgrade did you receive? Booked standard and got a standard. Better rooms were available I checked it online and hotel was not full.
- How are the rooms? The room was clean and better then last time, old style Novotel, Walk-in shower and after the shower the floor gets wet.
Good:
It's very close to the city center. Just a few minutes walking. Nothing special to mention. It's just a place to sleep. I have no special feeling after it.

Bad:
No upgrade given. Booked standard, but executive with Nespresso machine, flip flops, bathrobe... 2nd time no upgrade here.
2017: Breakfast is really not special. They had a sign that you could make your own omelet or prepare your eggs how you wanted. The cooking plate was there, it was hot, little pan's, but no EGGS...... Boiled eggs were also not available.
2018: First day: NO EGGS again, I asked where the eggs are....after 20 minutes no answer, asked an other employee, sorry no eggs today, except the scrambled eggs..... (industrial stuff)
1 sort of ham available, it's more an Ibis breakfast.....
- Did you get club lounge access? How was the lounge? N/A
- What about welcome drinks, welcome amenities or any other special perks? 1 welcome drink voucher for 2.
- Value for $ or Vouchers? Would you return? Value not that great. Return, I have to.....because I have other reservations..... but this time I can cancel it. The hotel has the perfect location for me and that is the reason i'm coming back. Also I need the nights for Gold and the benefits that I really enjoy in some other hotels.

After 72 hours still no answer on my e-mail for the bill. Didn't receive it......

kaizen7

- Name of the hotel: Sofitel Nusa Dua

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? so so

- Which room did you book and which upgrade did you receive? Prestige suite with plunge pool - no upgrade

- How are the rooms? old dated and not well maintained, and quite dirty

- What was good and what was bad?
Good :
the butler was proactive
the staff were polite
the lagoon pool is great

Bad:
status recognition - no upgrade and staff dont even mention about it
room condition
general cleanliness

- Did you get club lounge access? How was the lounge?
yes, include with the room rate
food was average, and presentation is somewhat not very good

- What about welcome drinks, welcome amenities or any other special perks?
got welcome drink, drink voucher for 2, and some chocolates and macarons platter in the room

- Value for $ or Vouchers? Would you return?
not a bad value but I will nid to consider whether I want to return

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I do have some questions for platinums, does plats generally have better treatments than golds ?

I start LCAH last year as silver due to A+ and got my gold sometimes in the middle of last year.
And I dont feel any different from being gold and silver.
Room upgrades was rarely (in my case is never) given, only 1 hotel (so sofitel sg) acknowledge the upgrade unavailability and apologise for that.
The other hotel I stay just check me in into my reserved room and never mention about upgrades or the lack of it.

I can understand the lack of upgrade on some occassion as the reserved room already a suite and the next category maybe not even included in upgrade pool anyway.

Interestingly these upgrade benefit might push people to book cheapest standard room as the upgrade chance increase significantly

Perhaps Accor could add extra clause to these upgrade benefit ... like extra 5% (from booked rate) discount or 10% f&b voucher or even extra accor point if these upgrade is not given

FlyerTalker37

Sorry to hear your stay did not meet your expectations.
Did you ask the lounge FO about the upgrade? Was the hotel full?
I have been offered an upgrade from a plunge pool room to pool access room which I declined. I recall someone on the forum was upgraded from the lowest room cat to a villa so I tend to think they do upgrade LCAH members.

kaizen7

I didnt ask the FO about upgrade ... hotel might be full as they hosting some kind of events that day
And I actually happy with the room (if the condition was better)

tris06

You should always ask about it when checking in and check the Accor App when checking in which is very quick thing to do (2/3mins). If the next room/suite is valued more than 200/300 Euros higher per night then you should definitely ask the hotel about upgrades between certain suites as it may just be too much of an upgrade value wise. I was just looking at the bali Fairmont looks really nice so in the future if anyone wants luxury we now have 3/4 choices.

kaizen7

Haha maybe I need to start doing just like that

And the addition of Fairmonts and Raffles to Accor portfolio really improve the luxury segment options
Looking forward to try various Fairmonts and Raffles

nrouxel

nrouxel

- Name of the hotel:
Mercure Lyon Part Dieu

- What is your Le Club status?
Platinium

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes

- Which room did you book and which upgrade did you receive?
Booked 2 standard room, one room was upgraded to a privilege room with a communicating room for the children

- How are the rooms?
Very good size and very calm (just above the station but very well soundproof).
Beds were very comfortable

- What was good and what was bad?

Good:
Everything !

Bad:
Nothing

- Did you get club lounge access? How was the lounge?
N/A

- What about welcome drinks, welcome amenities or any other special perks?
Drink voucher for five of us : we could use them for nice alcohol-free cocktails.
Two bag of local sweets "pralines" in the rooms

- Value for $ or Vouchers? Would you return?
I booked on last Accor's sales around 80€ with breakfast.
I would definitivly return with the same rates (rates during weekend are usually cheap, not the case during week days)

nrouxel

- Name of the hotel:
Ibis style Clamart

- What is your Le Club status?
Platinium

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes

- Which room did you book and which upgrade did you receive?
Booked a standard room, and was upgraded to a room on the 5th floor with a little balcony (same size of room but I could see the Eiffel Tower)

- How are the rooms?
Very good size and very calm (just above the station but very well soundproof).
Bed was very comfortable

- What was good and what was bad?

Good:
Everything !

Bad:
Nothing

- Did you get club lounge access? How was the lounge?
N/A

- What about welcome drinks, welcome amenities or any other special perks?
Drink voucher
A bag of sweets in the rooms

- Value for $ or Vouchers? Would you return?
I would definitivly return even if this hotel is well outside Paris

I wrote a complete review : https://www.flyertalk.com/forum/expe...l#post29514608

FlyerTalker37

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FlyerTalker37

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paulkevin

FlyerTalker37

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