New offer : 3 stays 6000 points
#286
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Dear members,
I've seen that many of you faced issue with bonus points related to an offer.
I invite you to check the FAQ : https://www.accorhotels.com/gb/suppo...s-points.shtml, to guarantee if your stay fill all the offer's conditions.
If your stay fill all the conditions, I advise you to contact the Customer Care.
Best regards,
Amy
I've seen that many of you faced issue with bonus points related to an offer.
I invite you to check the FAQ : https://www.accorhotels.com/gb/suppo...s-points.shtml, to guarantee if your stay fill all the offer's conditions.
If your stay fill all the conditions, I advise you to contact the Customer Care.
Best regards,
Amy
I must say, you completely missed the point.
Here on FT (LCAH), we are really used to read all of the fine print of Accor's promotion (and even take a screenshot !)
If you read the thread, you can see that everyone who subscrided the promotion and did not check-in on line got the 500 bonus points for early booking before 12 February
At the opposite, the one who did check-in on line did not get the 500 bonus points for early booking before 12 February.
As I wrote before, the issue when online checking is that the date of the booking is modified (new date of booking is date of online check-in).
When you check-in on line, you get an email from Accor saying " Your reservation has been changed"
Accor's CS is well aware of that issue, and I must say that they are fast to post the missing points when asked for.
#287
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
Dear Amy
I must say, you completely missed the point.
Here on FT (LCAH), we are really used to read all of the fine print of Accor's promotion (and even take a screenshot !)
If you read the thread, you can see that everyone who subscrided the promotion and did not check-in on line got the 500 bonus points for early booking before 12 February
At the opposite, the one who did check-in on line did not get the 500 bonus points for early booking before 12 February.
As I wrote before, the issue when online checking is that the date of the booking is modified (new date of booking is date of online check-in).
When you check-in on line, you get an email from Accor saying " Your reservation has been changed"
Accor's CS is well aware of that issue, and I must say that they are fast to post the missing points when asked for.
I must say, you completely missed the point.
Here on FT (LCAH), we are really used to read all of the fine print of Accor's promotion (and even take a screenshot !)
If you read the thread, you can see that everyone who subscrided the promotion and did not check-in on line got the 500 bonus points for early booking before 12 February
At the opposite, the one who did check-in on line did not get the 500 bonus points for early booking before 12 February.
As I wrote before, the issue when online checking is that the date of the booking is modified (new date of booking is date of online check-in).
When you check-in on line, you get an email from Accor saying " Your reservation has been changed"
Accor's CS is well aware of that issue, and I must say that they are fast to post the missing points when asked for.
#288
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
What i completely miss the sense is a message from someone from Accor saying “check the rules and if there is something wrong take contact with CC” ...
We have a way of saying in Italy about it, but better to avoid because it could hurts ...
We have a way of saying in Italy about it, but better to avoid because it could hurts ...
#289
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
Sorry for this misunderstanding concerning this thread.
I inform you that the issue is now resolved and everyone will receive their points.
Moreover, there isn't dedicated Customer Care email address but a dedicated line for Platinum Member (Europe) : 00 33 9 69 39 65 93.
Don't hesitate if you need further information.
Best regards,
Amy
Sorry for this misunderstanding concerning this thread.
I inform you that the issue is now resolved and everyone will receive their points.
Moreover, there isn't dedicated Customer Care email address but a dedicated line for Platinum Member (Europe) : 00 33 9 69 39 65 93.
Don't hesitate if you need further information.
Best regards,
Amy
#290
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
@Amy THIS !
I inform you that the online check-in is compatible again with the promotional offers : you can benefit from the online check in service and get your bonus points automatically credited when your stay is eligible to an offer.
Don't hesitate to contact me if you face any issue.
Thank you for your trust.
Kind regards,
Amy
#291
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Accor ALL Global Up To 6,000 Bonus Points Offer February 14 – June 7, 2020
FOR STAYS FROM 14/02/20 until 07/06/20BOOK THIS OFFER FROM 04/02/20 to 06/03/20
500 Rewards points on your first stay (minimum two nights)
2,500 Rewards points on your second stay (minimum two nights)
3,000 Rewards points on your third stay (minimum two nights)
https://all.accor.com/loyalty-progra...b3018e0a180514
500 Rewards points on your first stay (minimum two nights)
2,500 Rewards points on your second stay (minimum two nights)
3,000 Rewards points on your third stay (minimum two nights)
https://all.accor.com/loyalty-progra...b3018e0a180514
#292
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
FOR STAYS FROM 14/02/20 until 07/06/20BOOK THIS OFFER FROM 04/02/20 to 06/03/20
500 Rewards points on your first stay (minimum two nights)
2,500 Rewards points on your second stay (minimum two nights)
3,000 Rewards points on your third stay (minimum two nights)
https://all.accor.com/loyalty-progra...b3018e0a180514
500 Rewards points on your first stay (minimum two nights)
2,500 Rewards points on your second stay (minimum two nights)
3,000 Rewards points on your third stay (minimum two nights)
https://all.accor.com/loyalty-progra...b3018e0a180514
Looking at the Conditions of Sale it appears that we are allowed to make 3 X 2 night bookings in the same hotel provided that they are not back to back bookings (check out/in on the same day).
Point 6 makes it clear that back to back bookings are considered to be one stay, as usual.
Perhaps I would not risk making three bookings in the same hotel for this promotion just to be sure.
But does anyone think that the Conditions of Sale for this promotion require bookings at three different hotels, and preclude three bookings at the same hotel with a gap between each booking ?
#293
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
It specifically defines consecutive stays as check out/in on the same day, so I don't see a reason to worry about returning to the hotel during the same promo period. I never had any issues with that.
#295
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
FOR STAYS FROM 14/02/20 until 07/06/20BOOK THIS OFFER FROM 04/02/20 to 06/03/20
500 Rewards points on your first stay (minimum two nights)
2,500 Rewards points on your second stay (minimum two nights)
3,000 Rewards points on your third stay (minimum two nights)
https://all.accor.com/loyalty-progra...b3018e0a180514
500 Rewards points on your first stay (minimum two nights)
2,500 Rewards points on your second stay (minimum two nights)
3,000 Rewards points on your third stay (minimum two nights)
https://all.accor.com/loyalty-progra...b3018e0a180514
I just received the email today. I did make a booking 2 days ago, will this count? or I have to do rebooking?
#296
#297
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
hmmm.. there doesn't seem to be a registering button, just the booking dialog that usually comes after you registered.
edit: interesting - the page looks different on my work laptop and at home - home there is a registration button and I was able to register for the offer. this is strange because I'm using the latest chrome browser on both computers on windows 10.
edit: interesting - the page looks different on my work laptop and at home - home there is a registration button and I was able to register for the offer. this is strange because I'm using the latest chrome browser on both computers on windows 10.
Last edited by aapee; Feb 4, 2020 at 12:54 pm Reason: update
#298
hmmm.. there doesn't seem to be a registering button, just the booking dialog that usually comes after you registered.
edit: interesting - the page looks different on my work laptop and at home - home there is a registration button and I was able to register for the offer. this is strange because I'm using the latest chrome browser on both computers on windows 10.
edit: interesting - the page looks different on my work laptop and at home - home there is a registration button and I was able to register for the offer. this is strange because I'm using the latest chrome browser on both computers on windows 10.
Take a screen shot - just in case you need to prove it.
Accor should really send out a confirmation e mail to say that you have registered for the offer.
#300