Dec 31, 2014, 6:13 pm
Last edit by: IMH
This thread is for brief reports on stays by Le Club members at Accor group hotels. For fuller reviews, please search the forum to see whether the hotel already has its own thread. (If if it hasn't, you might consider starting one.)
Please copy and paste the headings below to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Did you get club lounge access? How was the lounge?
- What about welcome drinks, welcome amenities or any other special perks?
- Value for $ or Vouchers? Would you return?
chistery's post 166 (here) includes the headings with the tags for bold text. Some members will find it easier to cut and paste from there.
Threads for stays in previous years can be found here:-
2014
2013
2012
2011
Please copy and paste the headings below to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Did you get club lounge access? How was the lounge?
- What about welcome drinks, welcome amenities or any other special perks?
- Value for $ or Vouchers? Would you return?
chistery's post 166 (here) includes the headings with the tags for bold text. Some members will find it easier to cut and paste from there.
Threads for stays in previous years can be found here:-
2014
2013
2012
2011
The "Please post your Le Club Elite experiences" 2015 master thread
Feb 5, 2015, 6:28 am
#31
Join Date: Nov 2010
Location: Bristol, UK
Programs: HH D, Rad VIP, Marriott G
Posts: 5,359
Thanks Suggs99 ^ , very useful to know as the Mercure Reading is a hotel to avoid at all costs IMO.
Feb 5, 2015, 7:17 am
#32
Join Date: Jan 2015
Location: Here nor There
Posts: 46
Hi BotB
No problem, I have actually used all three Accor in Reading, The Mecure, the Ibis and the Novotel. whats your experience of the the Mecure? apart from the old rooms, dated furniture? Never getting an upgrade? etc
No problem, I have actually used all three Accor in Reading, The Mecure, the Ibis and the Novotel. whats your experience of the the Mecure? apart from the old rooms, dated furniture? Never getting an upgrade? etc
Feb 5, 2015, 10:02 am
#33
Join Date: Nov 2010
Location: Bristol, UK
Programs: HH D, Rad VIP, Marriott G
Posts: 5,359
I appreciate it is a very old building and has limitations. I tend to like character buildings actually and so sometimes prefer Mercure over Novotels....however, the Reading Mercure was truly a scene out of a horror film for me.
Very small, dark, cheaply fitted out room with a lumpy old mattress on a single bed. Sheets and pillow were dirty and previously slept in I swear. The bathroom was mouldy and had fixtures that came off in my hand... (upgrade he says...HA, thanks, that was a good laugh! None to speak of to be sure!)
I did get good platinum recognition funnily enough, even a couple of drink vouchers. Front desk staff was pleasant enough. Check in experience was good.
Location is very good for nearby restaurants or pubs but not so great for driving to be sure. Nightmare trying to get to the parking garage they use and hotel is in pedestrian only zone so had to find that out first...
Breakfast was so terrible that it is the single time I have walked into a breakfast area of a hotel, picked up a plate, looked around, put the plate back down and walked out to go eat elsewhere (even though I had paid in advance for it). Dirty dishes, counters, empty food trays and a combative staff member were enough.
Have to say, I am generally quite easily pleased I think but I won't go back there even if someone pays me to, which is quite sad really. Strong words but strongly felt on my part (and the only place I have been that I feel is so poor). It was considerably cheaper than other hotels for Reading and I should have known for a reason. TA had terrible reviews but I decided to give it a try anyway...No more. The Novotel sounds good from your review or the nearby Hilton.
Last edited by BotB; Feb 5, 2015 at 10:09 am Reason: adding bits
Feb 7, 2015, 5:25 am
#34
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
the Reading Mercure was truly a scene out of a horror film for me.
Very small, dark, cheaply fitted out room with a lumpy old mattress on a single bed. Sheets and pillow were dirty and previously slept in I swear. The bathroom was mouldy and had fixtures that came off in my hand... (upgrade he says...HA, thanks, that was a good laugh! None to speak of to be sure!)
Breakfast was so terrible that it is the single time I have walked into a breakfast area of a hotel, picked up a plate, looked around, put the plate back down and walked out to go eat elsewhere (even though I had paid in advance for it). Dirty dishes, counters, empty food trays and a combative staff member were enough.
Very small, dark, cheaply fitted out room with a lumpy old mattress on a single bed. Sheets and pillow were dirty and previously slept in I swear. The bathroom was mouldy and had fixtures that came off in my hand... (upgrade he says...HA, thanks, that was a good laugh! None to speak of to be sure!)
Breakfast was so terrible that it is the single time I have walked into a breakfast area of a hotel, picked up a plate, looked around, put the plate back down and walked out to go eat elsewhere (even though I had paid in advance for it). Dirty dishes, counters, empty food trays and a combative staff member were enough.
Remember how it feels to get more what you expect
More dirt than expected
More mould in the bathroom than expected
More occasion to try another place for breakfast than expected
Feb 7, 2015, 10:46 am
#35
Join Date: Mar 2011
Location: Cambridge, England
Programs: BA, VS, Le Club Accor Gold
Posts: 1,208
- Name of the hotel:
Novotel London Paddington
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and upgraded to Executive Room
- How are the rooms?
Standard Novotel
- What was good and what was bad?
Good: swimming pool was great, my 8 year old had lots of fun twice!
Bad:
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Got 3x Welcome drink vouchers
Was notified had been upgraded in recognition of status
Late checkout given when requested
- Value for $ or Vouchers? Would you return?
Booked this on the happy mondays rate, would return regardless
Novotel London Paddington
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and upgraded to Executive Room
- How are the rooms?
Standard Novotel
- What was good and what was bad?
Good: swimming pool was great, my 8 year old had lots of fun twice!
Bad:
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Got 3x Welcome drink vouchers
Was notified had been upgraded in recognition of status
Late checkout given when requested
- Value for $ or Vouchers? Would you return?
Booked this on the happy mondays rate, would return regardless
Feb 7, 2015, 2:05 pm
#36
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 184
- Name of the hotel:
Mercure Limoges Royal Limousin
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Could be better
- Which room did you book and which upgrade did you receive?
Booked Standard, got Superior, which means a mini-bar with free water and in-room safe.
- How are the rooms?
The hotel is currently being refurbished. The room I had was tired and very old-fashioned.
- What was good and what was bad?
Good: Staff and breakfast.
Bad: State of the room.
- Did you get club lounge access? How was the lounge?
NA
- What about welcome drinks, welcome amenities or any other special perks?
A voucher for beer, wine or soft drink.
- Value for $ or Vouchers? Would you return?
Expensive for the town . I would stay elsewhere next time.
Mercure Limoges Royal Limousin
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Could be better
- Which room did you book and which upgrade did you receive?
Booked Standard, got Superior, which means a mini-bar with free water and in-room safe.
- How are the rooms?
The hotel is currently being refurbished. The room I had was tired and very old-fashioned.
- What was good and what was bad?
Good: Staff and breakfast.
Bad: State of the room.
- Did you get club lounge access? How was the lounge?
NA
- What about welcome drinks, welcome amenities or any other special perks?
A voucher for beer, wine or soft drink.
- Value for $ or Vouchers? Would you return?
Expensive for the town . I would stay elsewhere next time.
Feb 7, 2015, 6:41 pm
#37
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,939
- Name of the hotel:
Novotel London Paddington
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and upgraded to Executive Room
- How are the rooms?
Standard Novotel
- What was good and what was bad?
Good: swimming pool was great, my 8 year old had lots of fun twice!
Bad:
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Got 3x Welcome drink vouchers
Was notified had been upgraded in recognition of status
Late checkout given when requested
- Value for $ or Vouchers? Would you return?
Booked this on the happy mondays rate, would return regardless
Novotel London Paddington
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and upgraded to Executive Room
- How are the rooms?
Standard Novotel
- What was good and what was bad?
Good: swimming pool was great, my 8 year old had lots of fun twice!
Bad:
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Got 3x Welcome drink vouchers
Was notified had been upgraded in recognition of status
Late checkout given when requested
- Value for $ or Vouchers? Would you return?
Booked this on the happy mondays rate, would return regardless
Feb 8, 2015, 1:03 am
#38
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
- Name of the hotel:
München Adagio access München City Olympiapark
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Just about, yes.
- Which room did you book and which upgrade did you receive?
Booked normal room, received exactly that due to full house ("confirmed" via online booking not yielding any availability for most of February!)
- How are the rooms?
Small-ish but practical, very new, hence modern and good outfittings (nice shower with constant temperature, plugs right next to the bed on each side)
- What was good and what was bad?
Good:
- rooms
- very friendly staff (very apologetic about full house hence no early check-in and no upgrade)
Bad:
- Credit Card payment didn't work at all during the time there, hence had to pay in cash (I declined option of keeping my credit card data to make the payment once it works again)
- nothing in terms of Plat benefits (no offer of free fast internet for example)
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Nothing. Well, they did leave a bottle of cleaner and a roll of trashbags in the toilet, does that count?
However, I also didn't ask about it.
- Value for $ or Vouchers? Would you return?
Yeah, very cheap and good room for the price.
München Adagio access München City Olympiapark
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Just about, yes.
- Which room did you book and which upgrade did you receive?
Booked normal room, received exactly that due to full house ("confirmed" via online booking not yielding any availability for most of February!)
- How are the rooms?
Small-ish but practical, very new, hence modern and good outfittings (nice shower with constant temperature, plugs right next to the bed on each side)
- What was good and what was bad?
Good:
- rooms
- very friendly staff (very apologetic about full house hence no early check-in and no upgrade)
Bad:
- Credit Card payment didn't work at all during the time there, hence had to pay in cash (I declined option of keeping my credit card data to make the payment once it works again)
- nothing in terms of Plat benefits (no offer of free fast internet for example)
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Nothing. Well, they did leave a bottle of cleaner and a roll of trashbags in the toilet, does that count?
However, I also didn't ask about it.
- Value for $ or Vouchers? Would you return?
Yeah, very cheap and good room for the price.
Feb 12, 2015, 4:03 pm
#39
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
- Name of the hotel:
Mercure Hotel Stuttgart City Center
- What is your Le Club status?
Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked standard, got privilege on request
- How are the rooms?
Small but functional
- What was good and what was bad?
Good:
- Very friendly staff
- upgrade granted (after request)
- nice breakfast spread
Bad:
- wrote email beforehand asking about early check in, got no answer
-> was told at check in that my room wasn't ready. When asked about upgrade, receptionist had to inquire with his boss (...
) to then luckily grant me the room upgrade and hence also an early check in since the room was ready. Could have been avoided by just automatically upgrading me at least when seeing that my booked/allotted room wasn't ready yet but one of the better ones was...
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Got two vouchers for welcome drinks, didn't use them.
Coffee machine and free bottle of water in the room. Didn't see a price-list for the minibar (coke, another water, juice), might also be free...
- Value for $ or Vouchers? Would you return?
booked during private sale, extremely good value for money. Yes, for a night or two pleasant enough.
Mercure Hotel Stuttgart City Center
- What is your Le Club status?
Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked standard, got privilege on request
- How are the rooms?
Small but functional
- What was good and what was bad?
Good:
- Very friendly staff
- upgrade granted (after request)
- nice breakfast spread
Bad:
- wrote email beforehand asking about early check in, got no answer
-> was told at check in that my room wasn't ready. When asked about upgrade, receptionist had to inquire with his boss (...
) to then luckily grant me the room upgrade and hence also an early check in since the room was ready. Could have been avoided by just automatically upgrading me at least when seeing that my booked/allotted room wasn't ready yet but one of the better ones was... - Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Got two vouchers for welcome drinks, didn't use them.
Coffee machine and free bottle of water in the room. Didn't see a price-list for the minibar (coke, another water, juice), might also be free...
- Value for $ or Vouchers? Would you return?
booked during private sale, extremely good value for money. Yes, for a night or two pleasant enough.
Feb 14, 2015, 11:45 am
#40
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
Feb 15, 2015, 3:21 am
#41
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
- Name of the hotel:
Hotel ibis Düsseldorf City
- What is your Le Club status?
Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes, absolutely!
- Which room did you book and which upgrade did you receive?
Standard (only one room category anyway), but according to floor plan i got a corner room which was much more spacious than the other ones ^.
- How are the rooms?
Spacious, especially the bath! Otherwise old building, "old" rooms, but it felt clean, furniture new-ish.
- What was good and what was bad?
Good:
- Great location right next to train-station
- fastest check-in (10 sec) and check-out (2 sec) I ever had. Superb!
- Very friendly and helpful staff
Bad:
nothing really. Now the Dügida demonstration that evening on the other hand...
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Drink voucher given, didn't use it. As stated, was given a slightly bigger room compared to the other ones.
- Value for $ or Vouchers? Would you return?
Definitely. Needed it for one night, and the staff made sure to make it a very pleasant stay (within the limitations of an ibis, of course)
Hotel ibis Düsseldorf City
- What is your Le Club status?
Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes, absolutely!
- Which room did you book and which upgrade did you receive?
Standard (only one room category anyway), but according to floor plan i got a corner room which was much more spacious than the other ones ^.
- How are the rooms?
Spacious, especially the bath! Otherwise old building, "old" rooms, but it felt clean, furniture new-ish.
- What was good and what was bad?
Good:
- Great location right next to train-station
- fastest check-in (10 sec) and check-out (2 sec) I ever had. Superb!
- Very friendly and helpful staff
Bad:
nothing really. Now the Dügida demonstration that evening on the other hand...
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Drink voucher given, didn't use it. As stated, was given a slightly bigger room compared to the other ones.
- Value for $ or Vouchers? Would you return?
Definitely. Needed it for one night, and the staff made sure to make it a very pleasant stay (within the limitations of an ibis, of course)
Feb 15, 2015, 9:23 am
#42
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,649
- Name of the hotel:
Novotel Marina Gdańsk.
- What is your Le Club status?
Gold.
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes.
- Which room did you book and which upgrade did you receive?
Standard (other room types not available in this particular hotel).
- How are the rooms?
Novotel standard.
- What was good and what was bad?
Good: nice staff; gym; next to the beach (not that it matters at this time of year, however during warmer months that's great location); good running routes; walking distance to bars & clubs in Sopot.
Bad: during winter, there's not much going on and there are not even many shops around.
- Did you get club lounge access? How was the lounge?
NA.
- What about welcome drinks, welcome amenities or any other special perks?
I was given a voucher.
- Value for $ or Vouchers? Would you return?
Absolutely - I've already been a few times.
Novotel Marina Gdańsk.
- What is your Le Club status?
Gold.
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes.
- Which room did you book and which upgrade did you receive?
Standard (other room types not available in this particular hotel).
- How are the rooms?
Novotel standard.
- What was good and what was bad?
Good: nice staff; gym; next to the beach (not that it matters at this time of year, however during warmer months that's great location); good running routes; walking distance to bars & clubs in Sopot.
Bad: during winter, there's not much going on and there are not even many shops around.
- Did you get club lounge access? How was the lounge?
NA.
- What about welcome drinks, welcome amenities or any other special perks?
I was given a voucher.
- Value for $ or Vouchers? Would you return?
Absolutely - I've already been a few times.
Feb 15, 2015, 9:38 am
#43
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,649
- Name of the hotel:
Novotel Warszawa Airport.
- What is your Le Club status?
Gold.
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes.
- Which room did you book and which upgrade did you receive?
Standard→Executive.
- How are the rooms?
Renovation works were carried out back in 2012 (I think) so definitely better than the other Novotel in central Warsaw.
- What was good and what was bad?
Good: a few minutes bus ride from the airport with no noise coming from the airport itself; gym; easy access to city centre; very quiet, especially at weekends; no weirdos roaming at reception hall like in the other Novotel down-town (); swift check-out (again, compared to its sister hotel in Warsaw).
Bad: NA.
- Did you get club lounge access? How was the lounge?
NA.
- What about welcome drinks, welcome amenities or any other special perks?
I was given a voucher.
- Value for $ or Vouchers? Would you return?
Indeed - I stay in this hotel quite often.
Novotel Warszawa Airport.
- What is your Le Club status?
Gold.
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes.
- Which room did you book and which upgrade did you receive?
Standard→Executive.
- How are the rooms?
Renovation works were carried out back in 2012 (I think) so definitely better than the other Novotel in central Warsaw.
- What was good and what was bad?
Good: a few minutes bus ride from the airport with no noise coming from the airport itself; gym; easy access to city centre; very quiet, especially at weekends; no weirdos roaming at reception hall like in the other Novotel down-town (
); swift check-out (again, compared to its sister hotel in Warsaw).Bad: NA.
- Did you get club lounge access? How was the lounge?
NA.
- What about welcome drinks, welcome amenities or any other special perks?
I was given a voucher.
- Value for $ or Vouchers? Would you return?
Indeed - I stay in this hotel quite often.
Feb 15, 2015, 9:45 am
#44
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
- Name of the hotel:
Ibis Amsterdam Center
- What is your Le Club status?
Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Standard/Standard (no other room category - however was told that the room we got was to the back and hence a bit bigger with better view.)
- How are the rooms?
Quite modern, typical ibis.
- What was good and what was bad?
Good:
- Very friendly staff (needed something scanned, handed it to them with my email and got the scanned version within 5 minutes)
- good food offers ("take away" with some fruit, yoghurts etc. what one might need before/after a city tour)
- superb location
Bad:
- Very long check-in time (paid part of it with points, that led to the delay i was told)
EDIT: - almost forgot: flyertalk.com seemed blocked?! Only accessible via VPN during my whole stay there! Fearing bad reviews?
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Welcome drink voucher for 2 (soft drinks, beer)
- Value for $ or Vouchers? Would you return?
Yes, quite good. However it was rather expensive due to some kind of conference during my time. Everything seemed booked out.
Ibis Amsterdam Center
- What is your Le Club status?
Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Standard/Standard (no other room category - however was told that the room we got was to the back and hence a bit bigger with better view.)
- How are the rooms?
Quite modern, typical ibis.
- What was good and what was bad?
Good:
- Very friendly staff (needed something scanned, handed it to them with my email and got the scanned version within 5 minutes)
- good food offers ("take away" with some fruit, yoghurts etc. what one might need before/after a city tour)
- superb location
Bad:
- Very long check-in time (paid part of it with points, that led to the delay i was told)
EDIT: - almost forgot: flyertalk.com seemed blocked?! Only accessible via VPN during my whole stay there! Fearing bad reviews?
- Did you get club lounge access? How was the lounge?
N/A
- What about welcome drinks, welcome amenities or any other special perks?
Welcome drink voucher for 2 (soft drinks, beer)
- Value for $ or Vouchers? Would you return?
Yes, quite good. However it was rather expensive due to some kind of conference during my time. Everything seemed booked out.
Last edited by zehbra; Feb 18, 2015 at 5:18 am
Feb 15, 2015, 1:56 pm
#45
Join Date: May 2011
Location: South Island, NZ
Programs: IHG Ambassador, Air NZ lowly Jade now, Emirates
Posts: 559
Name of the hotel: Novotel Rotorua
- What is your Le Club status?
Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Only just.
- Which room did you book and which upgrade did you receive?
Lakeview king. Got lakeview king although did get a corner room. Told no upgrade available when asked.
- How are the rooms?
Need some maintenance but mostly ok
- What was good and what was bad?
Good: Comfortable bed.
Bad: The worst reception experience ever. Unsmiling, unfriendly, completely lacklustre. Had asked on our booking for an early checkin around noon. We arrived at 12.30, told no rooms available. Asked about the early check in we had asked for, and told no its only subject to availability. That's fine, I understand that, but it's all in the delivery. Not provided with welcome drink vouchers. Had to ask. Told that they only give them to their Accor Advantage members. Very grudgingly gave us 2 vouchers. Hopeless staff in the bar as well.
- Did you get club lounge access? How was the lounge?
N/a
- What about welcome drinks, welcome amenities or any other special perks?
As mentioned above, no welcome drinks offered, had to ask.
- Value for $ or Vouchers? Would you return?
We used points + cash to pay. I'm hard pressed to say if it was good value. I would never return. I would stay in Taupo instead and drive to Rotorua if I ever needed to go back. Rotorua is a disappointment, - it's been a long time since I was there last. It will be a long long long time (never ) till I return..
- What is your Le Club status?
Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Only just.
- Which room did you book and which upgrade did you receive?
Lakeview king. Got lakeview king although did get a corner room. Told no upgrade available when asked.
- How are the rooms?
Need some maintenance but mostly ok
- What was good and what was bad?
Good: Comfortable bed.
Bad: The worst reception experience ever. Unsmiling, unfriendly, completely lacklustre. Had asked on our booking for an early checkin around noon. We arrived at 12.30, told no rooms available. Asked about the early check in we had asked for, and told no its only subject to availability. That's fine, I understand that, but it's all in the delivery. Not provided with welcome drink vouchers. Had to ask. Told that they only give them to their Accor Advantage members. Very grudgingly gave us 2 vouchers. Hopeless staff in the bar as well.
- Did you get club lounge access? How was the lounge?
N/a
- What about welcome drinks, welcome amenities or any other special perks?
As mentioned above, no welcome drinks offered, had to ask.
- Value for $ or Vouchers? Would you return?
We used points + cash to pay. I'm hard pressed to say if it was good value. I would never return. I would stay in Taupo instead and drive to Rotorua if I ever needed to go back. Rotorua is a disappointment, - it's been a long time since I was there last. It will be a long long long time (never ) till I return..