Mar 18, 2013, 2:41 am
Last edit by: starflyergold
This thread is for brief reports on stays by Le Club Gold and Platinum members at Accor group hotels. For fuller reviews, please search the forum to see whether the hotel already has its own thread. (If if it hasn't, you might consider starting one.)
Please copy and paste the following to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Value for $ or Vouchers? Would you return?
Please copy and paste the following to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Value for $ or Vouchers? Would you return?
The "Please post your Le Club Elite experiences" 2013 master thread
Mar 20, 2013, 9:54 am
#46
Join Date: Apr 2009
Location: BRU
Programs: * Gold, BA Gold
Posts: 292
Hotel Scribe Managfed
DELETED
Last edited by FCO36; Mar 20, 2013 at 10:30 am
Mar 20, 2013, 10:05 am
#47
Join Date: Apr 2009
Location: BRU
Programs: * Gold, BA Gold
Posts: 292
Hotel Scribe Paris Managed by Sofitel
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay? yes. received the drink voucher, but no AClub welcome gift
- Which room did you book and which upgrade did you receive?
Booked a Deluxe club and was denied the upgrade at check in: "you have booked a wonderful deluxe club room. An upgrade would mean a junior suite and I can't do that".
- How are the rooms?
Good size. Soft colors. Hermes bathroom amenities. Very quiet despite facing the boulevard
- What was good and what was bad?
Good:
Very clean. Very polite staff from the door man to the housekeeping. great location by the opera. Nice tea room. In room bfast was perfect. Free minibar soft drinks when booking a Deluxe club room
Bad:
Apart from the no status recognition? Nothing
Would you return?
oui!
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay? yes. received the drink voucher, but no AClub welcome gift
- Which room did you book and which upgrade did you receive?
Booked a Deluxe club and was denied the upgrade at check in: "you have booked a wonderful deluxe club room. An upgrade would mean a junior suite and I can't do that".
- How are the rooms?
Good size. Soft colors. Hermes bathroom amenities. Very quiet despite facing the boulevard
- What was good and what was bad?
Good:
Very clean. Very polite staff from the door man to the housekeeping. great location by the opera. Nice tea room. In room bfast was perfect. Free minibar soft drinks when booking a Deluxe club room
Bad:
Apart from the no status recognition? Nothing
Would you return?
oui!
Mar 20, 2013, 12:14 pm
#48
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,592
Arg, that is so wrong. I agree, nice hotel, but their status recognition is terrible.
Mar 20, 2013, 7:03 pm
#49
Join Date: Dec 2011
Posts: 79
A Mercure in China
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay? yes. received fruit basket + upgrade
- Which room did you book and which upgrade did you receive?
Booked a Deluxe club and was upgraded to a junior suite.
- How are the rooms?
Very nice, no complaints at all.
Would you return?
definitely
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay? yes. received fruit basket + upgrade
- Which room did you book and which upgrade did you receive?
Booked a Deluxe club and was upgraded to a junior suite.
- How are the rooms?
Very nice, no complaints at all.
Would you return?
definitely
Mar 21, 2013, 12:03 am
#50
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Mar 21, 2013, 7:33 am
#51
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Mar 29, 2013, 6:16 am
#52
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,592
MGallery St. Ermin's Hotel, London
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Largely yes, nice common areas, the rest is overrated
- Which room did you book and which upgrade did you receive?
Standard > Executive
- How are the rooms?
Small, window did not close letting sub-zero air in. Bathrooms are very simple (no name pump action toiletries), aircon was rattling and you can hear your neighbors very clearly
- What was good and what was bad?
Good:
Nice common areas
Bad:
Price, no elite amenity (they told me they are not doing them), drinks voucher a bit mean (beer or wine only), internet while free one of the slowest I had in a long while.
- Value for $ or Vouchers? Would you return?
Overpriced for what's on offer. As the hotel is leaving Accor no chance of returning.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Largely yes, nice common areas, the rest is overrated
- Which room did you book and which upgrade did you receive?
Standard > Executive
- How are the rooms?
Small, window did not close letting sub-zero air in. Bathrooms are very simple (no name pump action toiletries), aircon was rattling and you can hear your neighbors very clearly
- What was good and what was bad?
Good:
Nice common areas
Bad:
Price, no elite amenity (they told me they are not doing them), drinks voucher a bit mean (beer or wine only), internet while free one of the slowest I had in a long while.
- Value for $ or Vouchers? Would you return?
Overpriced for what's on offer. As the hotel is leaving Accor no chance of returning.
Apr 2, 2013, 7:03 pm
#53
Join Date: Mar 2011
Location: Cambridge, England
Programs: BA, VS, Le Club Accor Gold
Posts: 1,208
Novotel Bristol Centre
- What is your Le Club status?
Gold
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and got Superior Room
- How are the rooms?
The room was pretty good, beds were very comfortable
- What was good and what was bad?
Good:
I got a drinks voucher at check-in in recognition (according to the member of staff) of being Accor Gold
We didn't use the restaurant as have other favourites in the city but i liked that when using the children's menu with a paying adult that under 8's ate free and 8's and over ate half price
Bad:
Was disappointed that the welcome for my 6 year old wasn't better, in the past she's recieved a welcome gift on check in but nothing on this occasion
- Value for $ or Vouchers? Would you return?
I generally always stay at this hotel when travelling with my daughter to Bristol so yes would return, got 40% off the room so not too bad, only disappointment was randomly checking a week before travel and discovering they were 'now' offering an Easter rate for only a few £s more with breakfast inc but nevermind
update
i mentioned about the lack of welcome gift for my 6 year old in the survey Accor sent to me, the hotel responded and sent her one in the post!
Gold
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and got Superior Room
- How are the rooms?
The room was pretty good, beds were very comfortable
- What was good and what was bad?
Good:
I got a drinks voucher at check-in in recognition (according to the member of staff) of being Accor Gold
We didn't use the restaurant as have other favourites in the city but i liked that when using the children's menu with a paying adult that under 8's ate free and 8's and over ate half price
Bad:
Was disappointed that the welcome for my 6 year old wasn't better, in the past she's recieved a welcome gift on check in but nothing on this occasion
- Value for $ or Vouchers? Would you return?
I generally always stay at this hotel when travelling with my daughter to Bristol so yes would return, got 40% off the room so not too bad, only disappointment was randomly checking a week before travel and discovering they were 'now' offering an Easter rate for only a few £s more with breakfast inc but nevermind
update
i mentioned about the lack of welcome gift for my 6 year old in the survey Accor sent to me, the hotel responded and sent her one in the post!
Last edited by fredandgingermad; Apr 14, 2013 at 7:36 pm Reason: info to add
Apr 3, 2013, 3:15 am
#54
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Novotel Sevilla Marqués Del Nervion
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not really
- Which room did you book and which upgrade did you receive?
Booked superiour and got top floor superiour by the elevators...
- How are the rooms?
bland, basic bed, bathtub instead of shower
- What was good and what was bad?
Good:
cute French girl at check-in. Friendly restaurant staff.
Bad:
Being my first Novotel experience, I don't think I'll be back if properties are like this. Absolutely no charm, no personality.
- Value for $ or Vouchers? Would you return?
Bad value for the package I booked. No.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not really
- Which room did you book and which upgrade did you receive?
Booked superiour and got top floor superiour by the elevators...
- How are the rooms?
bland, basic bed, bathtub instead of shower
- What was good and what was bad?
Good:
cute French girl at check-in. Friendly restaurant staff.
Bad:
Being my first Novotel experience, I don't think I'll be back if properties are like this. Absolutely no charm, no personality.
- Value for $ or Vouchers? Would you return?
Bad value for the package I booked. No.
Apr 5, 2013, 12:00 am
#55
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Novotel Citygate Hong Kong
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very.
- Which room did you book and which upgrade did you receive?
Booked Executive Premier Suite and got the same. (No further upgrade since Executive Premier Suite is the highest category at the hotel)
- How are the rooms?
Quite large; approximately 55 sqm. There are two TVs; one of them is in the bathroom !!. The room still new and incredibly maintained. It said that there is a view to cable car but actually it's quite far to see the cable car from room. However, you can see the harbor view (or whatever it is) from the room
- What was good and what was bad?
Good:
Got late check-out at 18:00, the concierge staffs are superb !!! Asking the SEZ Visa via email, they could provide the detail of SEZ Visa procedures which cannot be answered by another hotel (IC Shenzhen), there is also sofa bed in the room so if you are three persons actually you won't need an extra bed. However, if you would like your breakfast, evening cocktails and afternoon tea included for your extra person; simply book their extra bed. The extra bed price has included all the benefits above. Check-in and check-out were very efficient; noted that I use several voucher Le Club upon check-out and they took less time than other Accor hotels that I stayed to redeem the vouchers ^^. I also paid using coins (partially) during check-out and they didn't refuse it
There were welcome letters from the GM mentioning my name and also some chocolates, fruits and mineral water.
Bad:
The points were not posted until 7 days. However when I email them, the points were posted within the same day.
- Value for $ or Vouchers? Would you return?
Good value for a suite in Hong Kong. Definitely!
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very.
- Which room did you book and which upgrade did you receive?
Booked Executive Premier Suite and got the same. (No further upgrade since Executive Premier Suite is the highest category at the hotel)
- How are the rooms?
Quite large; approximately 55 sqm. There are two TVs; one of them is in the bathroom !!. The room still new and incredibly maintained. It said that there is a view to cable car but actually it's quite far to see the cable car from room. However, you can see the harbor view (or whatever it is) from the room
- What was good and what was bad?
Good:
Got late check-out at 18:00, the concierge staffs are superb !!! Asking the SEZ Visa via email, they could provide the detail of SEZ Visa procedures which cannot be answered by another hotel (IC Shenzhen), there is also sofa bed in the room so if you are three persons actually you won't need an extra bed. However, if you would like your breakfast, evening cocktails and afternoon tea included for your extra person; simply book their extra bed. The extra bed price has included all the benefits above. Check-in and check-out were very efficient; noted that I use several voucher Le Club upon check-out and they took less time than other Accor hotels that I stayed to redeem the vouchers ^^. I also paid using coins (partially) during check-out and they didn't refuse it
There were welcome letters from the GM mentioning my name and also some chocolates, fruits and mineral water.
Bad:
The points were not posted until 7 days. However when I email them, the points were posted within the same day.
- Value for $ or Vouchers? Would you return?
Good value for a suite in Hong Kong. Definitely!
Apr 6, 2013, 3:43 pm
#56
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,965
Apr 9, 2013, 10:08 am
#57
Join Date: Jan 2013
Location: Helsinki, Finland
Programs: BAEC Silver, HHonors Gold, IHG Ambassador
Posts: 217
Sofitel BKC Mumbai
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.
- Which room did you book and which upgrade did you receive?
Prestige Suite and got that. There is only one better class room in hotel (1x Imperial Suite) and that wasn't available at the time of booking even for money so I assume it was reserved anyways.
- How are the rooms?
Very nice with tasteful decor. Hardwood floors, big windows, TV in every room including above bathtube.
- What was good and what was bad?
Good:
Platinum status recognized right away. Own check-in at 14th floor with beverage service while waiting it to complete.
Fruit selection and chocolates waiting at room.
Received drink voucher for Artisan restaurant but since their selection only included beer/wines they offered to switch it to 4th floor restaurant instead. Could choose the cocktail I wanted.
Welcome gift was brought soon after check-in (square type of silk thing)
Lounge selection of foods was decent as well.
Service, although as Finnish I find it bit overbearing/overly attentive.
Bad:
Airport pickup/drop off is quite expensive. From domestic 1800 INR + taxes. Prepaid air conditioned cab was 280 INR. Hotels of this class should offer it for free, at least for suite occupants.
- Value for $ or Vouchers? Would you return?
Having stayed at two other 5* hotels in Mumbai before, I think this is best so far. I do plan to return if I come through Mumbai again.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.
- Which room did you book and which upgrade did you receive?
Prestige Suite and got that. There is only one better class room in hotel (1x Imperial Suite) and that wasn't available at the time of booking even for money so I assume it was reserved anyways.
- How are the rooms?
Very nice with tasteful decor. Hardwood floors, big windows, TV in every room including above bathtube.
- What was good and what was bad?
Good:
Platinum status recognized right away. Own check-in at 14th floor with beverage service while waiting it to complete.
Fruit selection and chocolates waiting at room.
Received drink voucher for Artisan restaurant but since their selection only included beer/wines they offered to switch it to 4th floor restaurant instead. Could choose the cocktail I wanted.
Welcome gift was brought soon after check-in (square type of silk thing)
Lounge selection of foods was decent as well.
Service, although as Finnish I find it bit overbearing/overly attentive.
Bad:
Airport pickup/drop off is quite expensive. From domestic 1800 INR + taxes. Prepaid air conditioned cab was 280 INR. Hotels of this class should offer it for free, at least for suite occupants.
- Value for $ or Vouchers? Would you return?
Having stayed at two other 5* hotels in Mumbai before, I think this is best so far. I do plan to return if I come through Mumbai again.
Apr 14, 2013, 7:32 pm
#58
Join Date: Mar 2011
Location: Cambridge, England
Programs: BA, VS, Le Club Accor Gold
Posts: 1,208
Novotel London West
- What is your Le Club status?
Gold
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and got Superior Room
- How are the rooms?
The room was pretty good, although seemed smaller than the superior room in the last Novotel we stayed in
- What was good and what was bad?
Good:
Recieved 3 drinks vouchers on check-in one for each member of the party (2 adults 1 child)
My 6 year old recieved a welcome gift of playing cards
Breakfast was good, wide selection of both English and Continental and replenished fast as required!
Bad:
Bed felt rather hard, something my OH also commented on
- Value for $ or Vouchers? Would you return?
Fairly good value for London and convenient for where we were going, return would probably depend on their rates over other hotels in London and also convenience of location
__________________
Gold
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Superior Room and got Superior Room
- How are the rooms?
The room was pretty good, although seemed smaller than the superior room in the last Novotel we stayed in
- What was good and what was bad?
Good:
Recieved 3 drinks vouchers on check-in one for each member of the party (2 adults 1 child)
My 6 year old recieved a welcome gift of playing cards
Breakfast was good, wide selection of both English and Continental and replenished fast as required!
Bad:
Bed felt rather hard, something my OH also commented on
- Value for $ or Vouchers? Would you return?
Fairly good value for London and convenient for where we were going, return would probably depend on their rates over other hotels in London and also convenience of location
__________________
Apr 15, 2013, 12:55 am
#59
Join Date: Oct 2012
Posts: 52
Mercure Centrum Poznan / Poznań
Mercure Centrum Poznan
- What is your Le Club status?
Platinum.
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, we were very happy with our stay (young couple).
- Which room did you book and which upgrade did you receive?
Booked just two days in advance on Accor website and it was a Privilege room + weekend city package "Poznaj Poznan" - get know Poznan. The total cost for one night including breakfast, welcome drink and a 24h city card (free public transport and several discounts in the city) - all that for 2 people - was 270 PLN, so about 70 EUR.
There was no upgrade possible as the best room was already included in the rate booked and there are generally no upgrades in Mercure. However, we have received a welcome cake in the room, but TBH I'm not sure if it was part of the package booked or a bonus due to Platinum status recognition.
- How are the rooms?
The Privilege room is both spacious and well-equiped, having a bathtub and a Nespresso machine. The space of 33 sqm also has a sofa and a table. For the Nespresso we had 3 different coffees and a variety of tea flavours. There was also a full-set of cosmetics for the bath.
- What was good and what was bad?
Good: The staff was very friendly and polite. What I liked most about the hotel is that you can use sauna and fitness any time of a day, its open 24h and there is a very pleasant relax room. The sauna is quite spacious, so you can enjoy it within a group of friends. The welcome drink voucher was very generous as we took two Caipirinhas, each priced 20 PLN (5 EUR) in the menu card. In the room we got the earlier mentioned cake and two bottles of water.
Bad: Nothing to complain about, really. Maybe just about the undergoing construction work in the nearest neighbourhood, but this is not dependant on the hotel.
- Value for $ or Vouchers? Would you return?
As said above, I booked the Priviledge room in a special offer, but just two days in advance. The funny thing was, that a standard room without breakfast was priced only 40 PLN (10 EUR) less! I'd definitely return if the offer would be available again.
- What is your Le Club status?
Platinum.
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, we were very happy with our stay (young couple).
- Which room did you book and which upgrade did you receive?
Booked just two days in advance on Accor website and it was a Privilege room + weekend city package "Poznaj Poznan" - get know Poznan. The total cost for one night including breakfast, welcome drink and a 24h city card (free public transport and several discounts in the city) - all that for 2 people - was 270 PLN, so about 70 EUR.
There was no upgrade possible as the best room was already included in the rate booked and there are generally no upgrades in Mercure. However, we have received a welcome cake in the room, but TBH I'm not sure if it was part of the package booked or a bonus due to Platinum status recognition.
- How are the rooms?
The Privilege room is both spacious and well-equiped, having a bathtub and a Nespresso machine. The space of 33 sqm also has a sofa and a table. For the Nespresso we had 3 different coffees and a variety of tea flavours. There was also a full-set of cosmetics for the bath.
- What was good and what was bad?
Good: The staff was very friendly and polite. What I liked most about the hotel is that you can use sauna and fitness any time of a day, its open 24h and there is a very pleasant relax room. The sauna is quite spacious, so you can enjoy it within a group of friends. The welcome drink voucher was very generous as we took two Caipirinhas, each priced 20 PLN (5 EUR) in the menu card. In the room we got the earlier mentioned cake and two bottles of water.
Bad: Nothing to complain about, really. Maybe just about the undergoing construction work in the nearest neighbourhood, but this is not dependant on the hotel.
- Value for $ or Vouchers? Would you return?
As said above, I booked the Priviledge room in a special offer, but just two days in advance. The funny thing was, that a standard room without breakfast was priced only 40 PLN (10 EUR) less! I'd definitely return if the offer would be available again.
Apr 22, 2013, 6:55 am
#60
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Prague - M Gallery Century old Town
- What is your Le Club status?
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Classic room, I think was upgraded one level (but not 100% sure)
- How are the rooms?
Large, high ceiling, includes a sofa. Everything (painting, furnitures) looked quite recent. Bathroom small but well equipped and seemed brand new.
- What was good and what was bad?
Good:
- perfect location in town, walking distance to every touristic sites. 100m from metro station
- very nice caring staff at front desk and at the bar
- offered reduced price hotel car transportation to the airport (at the same fare as the taxi). Nice touch as you have a better car and better service.
- Free Internet (which was working well)
- efficient check-in and check-out. I was given the drink voucher at check-in.
- a plate with pastries was already placed in the room when I arrived.
- turndown service with a chocolate nougat given
- late check-out at 2 pm granted without problem
- excellent French Pastries at breakfast !
- very nice historical building/interiors
"Bad:"
- the room temperature was too warm and the air conditioning was inefficient to solve this. I had to open the window to cool down a bit. Reception informed, they told me they had a problem with the aircon system.
- no turndown service the last night
- Value for $ or Vouchers? Would you return?
Yes, definitely. I booked a prepaid rate which was definitely good value for money, especially when you know how crazy the fares can be in Prague with so many tourists in town.
Platinum
- Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
- Which room did you book and which upgrade did you receive?
Booked Classic room, I think was upgraded one level (but not 100% sure)
- How are the rooms?
Large, high ceiling, includes a sofa. Everything (painting, furnitures) looked quite recent. Bathroom small but well equipped and seemed brand new.
- What was good and what was bad?
Good:
- perfect location in town, walking distance to every touristic sites. 100m from metro station
- very nice caring staff at front desk and at the bar
- offered reduced price hotel car transportation to the airport (at the same fare as the taxi). Nice touch as you have a better car and better service.
- Free Internet (which was working well)
- efficient check-in and check-out. I was given the drink voucher at check-in.
- a plate with pastries was already placed in the room when I arrived.
- turndown service with a chocolate nougat given
- late check-out at 2 pm granted without problem
- excellent French Pastries at breakfast !
- very nice historical building/interiors
"Bad:"
- the room temperature was too warm and the air conditioning was inefficient to solve this. I had to open the window to cool down a bit. Reception informed, they told me they had a problem with the aircon system.
- no turndown service the last night
- Value for $ or Vouchers? Would you return?
Yes, definitely. I booked a prepaid rate which was definitely good value for money, especially when you know how crazy the fares can be in Prague with so many tourists in town.