Mar 18, 2013, 2:41 am
Last edit by: starflyergold
This thread is for brief reports on stays by Le Club Gold and Platinum members at Accor group hotels. For fuller reviews, please search the forum to see whether the hotel already has its own thread. (If if it hasn't, you might consider starting one.)
Please copy and paste the following to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Value for $ or Vouchers? Would you return?
Please copy and paste the following to format your reply:
- Name of the hotel:
- What is your Le Club status?
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
- Which room did you book and which upgrade did you receive?
- How are the rooms?
- What was good and what was bad?
Good:
Bad:
- Value for $ or Vouchers? Would you return?
The "Please post your Le Club Elite experiences" 2013 master thread
Dec 29, 2013, 9:26 am
#211
Join Date: Dec 2013
Location: Singapore
Programs: IHG Plat Amb, Accor Plat, Hilton HHonors Gold, Best Western Diamond, Club Carlson Gold, GHA Black
Posts: 278
Grand Mercure Roxy Singapore
Name of the hotel:
Grand Mercure Roxy Singapore
- What is your Le Club status?
Accor Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
5/10
- Which room did you book and which upgrade did you receive?
Book Superior got Deluxe.
- How are the rooms?
Reasonably sized but small bathroom
- What was good and what was bad?
Good:
Given Executive Lounge Access and 2 x welcome drink
Bad:
No member recognition from front desk.
Check In Staff was not pleasant and did not brief me on the benefits/facilities of the hotel/room.
No eye contact and no smiles at the hotel
No bottled mineral water in the hotel (excuse was that tap water is portable in Singapore, Yes i agree but upon further questioning was offered 2 bottled water at the lounge)
- Value for $ or Vouchers? Would you return?
It is value for money but the attitude from front desk staff is appalling.
Grand Mercure Roxy Singapore
- What is your Le Club status?
Accor Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
5/10
- Which room did you book and which upgrade did you receive?
Book Superior got Deluxe.
- How are the rooms?
Reasonably sized but small bathroom
- What was good and what was bad?
Good:
Given Executive Lounge Access and 2 x welcome drink
Bad:
No member recognition from front desk.
Check In Staff was not pleasant and did not brief me on the benefits/facilities of the hotel/room.
No eye contact and no smiles at the hotel
No bottled mineral water in the hotel (excuse was that tap water is portable in Singapore, Yes i agree but upon further questioning was offered 2 bottled water at the lounge)
- Value for $ or Vouchers? Would you return?
It is value for money but the attitude from front desk staff is appalling.
Dec 29, 2013, 1:28 pm
#212
Join Date: Jun 2012
Programs: BAEC Silver, L'Accor Gold, Hilton Silver, IHG Platinum
Posts: 328
Name of the hotel: Sofitel London Gatwick
What is your Le Club status? Gold
Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked a classic room, upgraded to a Superior Room.
How are the rooms? Superior Room is exactly the same as the classic room but you get complementary still and sparkling water, complementary high speed internet, 50% off pay-per-view movies and 10% off food and drink in the hotel. Room itself was a decent enough size, was very clean and the bed was comfortable.
What was good and what was bad? It was all fine - exactly what I'd expect from a Sofitel.
Value for $ or Vouchers? Would you return? I only paid £65 for the room, which I think was good value for what I got. At LGW you've got the choice of the Sofitel and Hilton and provided there's not too much of a price difference between them, I tend to vote Sofitel every time because the quality's better.
1F
What is your Le Club status? Gold
Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes
Which room did you book and which upgrade did you receive? Booked a classic room, upgraded to a Superior Room.
How are the rooms? Superior Room is exactly the same as the classic room but you get complementary still and sparkling water, complementary high speed internet, 50% off pay-per-view movies and 10% off food and drink in the hotel. Room itself was a decent enough size, was very clean and the bed was comfortable.
What was good and what was bad? It was all fine - exactly what I'd expect from a Sofitel.
Value for $ or Vouchers? Would you return? I only paid £65 for the room, which I think was good value for what I got. At LGW you've got the choice of the Sofitel and Hilton and provided there's not too much of a price difference between them, I tend to vote Sofitel every time because the quality's better.
1F
Dec 30, 2013, 3:12 pm
#213
Join Date: Jun 2012
Programs: BAEC Silver, L'Accor Gold, Hilton Silver, IHG Platinum
Posts: 328
Name of the hotel: Mercure Bordeaux Cite Mondiale Centre de Congress
What is your Le Club status? Gold
Were you (or for multi-stayers were you generally) happy with the hotel/stay? Broadly, I was.
Which room did you book and which upgrade did you receive? Booked a standard room with 1 double bed. Had arrived rather late and the room key was presented to me as soon as I gave my name. I was so nonplussed that I totally forgot to ask about upgrade availability. When I got to my room I found that it had been refurbished and was a good size so I wasn't bothered about an upgrade.
How are the rooms? Decent size with a room safe, basic mini bar (available for a charge) and double bed. The view was over the nearby rooftops but that didn't bother me. The room came with a very big walk in shower rather than a bath - normally a sore spot with me but this time I welcomed it.
What was good and what was bad?
Good: Staff were primed to expect me, which took me by surprise and cleaning staff were excellent and proactive at replenishing toiletries. The location was good for me - about 10 - 15 minutes walk from the Grand Theatre and the main shopping streets, which was good for me because I was eating a lot and needed to burn it off but if you want to be at the thick of it, this might not be for you.
Bad: No proactive recognition of gold status - ultimately this wasn't a big deal for me but if you're looking to maximise status than it can be irritating to be forced to ask each time. There was also a bit of hassle in paying the mini bar bill on my last morning, for reasons I couldn't fathom but which were soon resolved to my satisfaction.
Value for $ or Vouchers? Would you return? I paid EUR80 per night as part of a L'Accor sale and I thought that was good value but the rate did not include breakfast and I didn't use the restaurant so can't comment on the quality. If I was doing business in the area then I probably would choose to stay there again now that I know the city better.
1F
What is your Le Club status? Gold
Were you (or for multi-stayers were you generally) happy with the hotel/stay? Broadly, I was.
Which room did you book and which upgrade did you receive? Booked a standard room with 1 double bed. Had arrived rather late and the room key was presented to me as soon as I gave my name. I was so nonplussed that I totally forgot to ask about upgrade availability. When I got to my room I found that it had been refurbished and was a good size so I wasn't bothered about an upgrade.
How are the rooms? Decent size with a room safe, basic mini bar (available for a charge) and double bed. The view was over the nearby rooftops but that didn't bother me. The room came with a very big walk in shower rather than a bath - normally a sore spot with me but this time I welcomed it.
What was good and what was bad?
Good: Staff were primed to expect me, which took me by surprise and cleaning staff were excellent and proactive at replenishing toiletries. The location was good for me - about 10 - 15 minutes walk from the Grand Theatre and the main shopping streets, which was good for me because I was eating a lot and needed to burn it off but if you want to be at the thick of it, this might not be for you.
Bad: No proactive recognition of gold status - ultimately this wasn't a big deal for me but if you're looking to maximise status than it can be irritating to be forced to ask each time. There was also a bit of hassle in paying the mini bar bill on my last morning, for reasons I couldn't fathom but which were soon resolved to my satisfaction.
Value for $ or Vouchers? Would you return? I paid EUR80 per night as part of a L'Accor sale and I thought that was good value but the rate did not include breakfast and I didn't use the restaurant so can't comment on the quality. If I was doing business in the area then I probably would choose to stay there again now that I know the city better.
1F
Dec 30, 2013, 3:34 pm
#214
Join Date: Sep 2013
Posts: 15
Name of the hotel: Novotel Rockford (Darling Harbour - Sydney)
- What is your Le Club status? Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Wa just OK.
- Which room did you book and which upgrade did you receive? Book deluxe and that is what we got. In fairness - did not expect an upgrade as it is peak season and they are fairly solid booked.
- How are the rooms? Looking tired
- What was good and what was bad?
Good:Location - easy access to most of Sydney
Bad:Tired, old, no recognition of loyalty. No access to exec lounge, no free wifi, no welcome drink. Asked for late check out - denied.
- Value for $ or Vouchers? Would you return? Probably not - too many other good options available in Sydney.
- What is your Le Club status? Plat
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Wa just OK.
- Which room did you book and which upgrade did you receive? Book deluxe and that is what we got. In fairness - did not expect an upgrade as it is peak season and they are fairly solid booked.
- How are the rooms? Looking tired
- What was good and what was bad?
Good:Location - easy access to most of Sydney
Bad:Tired, old, no recognition of loyalty. No access to exec lounge, no free wifi, no welcome drink. Asked for late check out - denied.
- Value for $ or Vouchers? Would you return? Probably not - too many other good options available in Sydney.