Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
Oct 1, 2022, 5:54 pm
#46
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,267
0 miles listed earnings for this trip
I know there is a world of discount fares where you dont earn anything.... but I have never seen that when traveling for work being booked through concur. Upcoming trip says 0 miles earned this trip. D fare both ways IAH-MUC / FRA-IAH. I want to make sure I get this fixed before I travel so I don't have to deal with it after the fact. Any ideas why this may be happening?
Oct 1, 2022, 6:03 pm
#47
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,888
I know there is a world of discount fares where you dont earn anything.... but I have never seen that when traveling for work being booked through concur. Upcoming trip says 0 miles earned this trip. D fare both ways IAH-MUC / FRA-IAH. I want to make sure I get this fixed before I travel so I don't have to deal with it after the fact. Any ideas why this may be happening?
Is this for sure a published fare (even if with a corporate discount?). If so, likely a display error, which is actually not that abnormal to hear about (esp. if there is a partner involved). It may fix itself eventually, or may not. But my experience, even in the era of PQP and the last iteration (PQD) and ‘miles’ based on fare/status vs distance(/status), it’s fairly rare to have postings done incorrectly, no matter the display beforehand. In fact, the only time I’ve had this happen personally is during IRROPS and a switched segment(s), and even then it was a quick call or get it fixed.
Oct 1, 2022, 6:22 pm
#48
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
the concur bookings i see won't show earnings until the ticket is issued. Once the ticket is issued, then proper earnings are displayed even though the reservation and fare class are the same.
Oct 1, 2022, 6:36 pm
#49
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
I know there is a world of discount fares where you dont earn anything.... but I have never seen that when traveling for work being booked through concur. Upcoming trip says 0 miles earned this trip. D fare both ways IAH-MUC / FRA-IAH. I want to make sure I get this fixed before I travel so I don't have to deal with it after the fact. Any ideas why this may be happening?
All UA operated? Is there a listed $ fare? Has the ticket been issued -- you have a eticket 016....
Oct 1, 2022, 9:08 pm
#51
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Never believe what it says on united.com. If you try to "fix" anything before travel, you run the risk of creating problems where there were none before.
Oct 2, 2022, 4:34 am
#55
Join Date: May 2012
Location: TUL
Programs: Hertz PC, National Exec Elite, HHonors Gold
Posts: 986
I have this for an upcoming trip as well. TUL-DEN purchased on united.com. T class there and V back.
The following month I have an award trip to Europe and showing 0 earning for miles and PQP even though I have upgraded some of the flights to a higher class.
The following month I have an award trip to Europe and showing 0 earning for miles and PQP even though I have upgraded some of the flights to a higher class.
Oct 2, 2022, 6:54 am
#56
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
ours is through Carson wagonlit and it’s been fine.
Oct 19, 2022, 7:52 pm
#59
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Have an interesting one. Booked a US->Europe->Europe->US multi-city yesterday. I never pay attention to the PQP earnings because I can basically guess them from the fare. Randomly last night I was looking at the confirmation email and noticed that the receipt shows earnings over 2x what I should be earning. Then I went to the website and it, too, shows the same numbers. Anyone seen this before?
Sure, I would love for the flights to post as United says they will. That alone will net me an additional 20 PPs. I suspect they won't (which is expected and OK).
The incorrectly calculated PQP are actually assigned to the UA flights in the ticket and not the LH flights. I should earn approx. $1,600 PQP but UA says I will earn $3,800.
The trip is not until November so I won't be able to report back until then on how things post.
-RM
Sure, I would love for the flights to post as United says they will. That alone will net me an additional 20 PPs. I suspect they won't (which is expected and OK).
The incorrectly calculated PQP are actually assigned to the UA flights in the ticket and not the LH flights. I should earn approx. $1,600 PQP but UA says I will earn $3,800.
The trip is not until November so I won't be able to report back until then on how things post.
-RM
Oct 19, 2022, 10:46 pm
#60
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,426
Have an interesting one. Booked a US->Europe->Europe->US multi-city yesterday. I never pay attention to the PQP earnings because I can basically guess them from the fare. Randomly last night I was looking at the confirmation email and noticed that the receipt shows earnings over 2x what I should be earning. Then I went to the website and it, too, shows the same numbers. Anyone seen this before?
Sure, I would love for the flights to post as United says they will. That alone will net me an additional 20 PPs. I suspect they won't (which is expected and OK).
The incorrectly calculated PQP are actually assigned to the UA flights in the ticket and not the LH flights. I should earn approx. $1,600 PQP but UA says I will earn $3,800.
The trip is not until November so I won't be able to report back until then on how things post.
-RM
Sure, I would love for the flights to post as United says they will. That alone will net me an additional 20 PPs. I suspect they won't (which is expected and OK).
The incorrectly calculated PQP are actually assigned to the UA flights in the ticket and not the LH flights. I should earn approx. $1,600 PQP but UA says I will earn $3,800.
The trip is not until November so I won't be able to report back until then on how things post.
-RM
Is this a UA (016) or LH (220) ticket? That makes a difference. An LH segment on an LH issued ticket credits PQP as # of award miles / 5. I've not seen UA quote such amounts but I hardly pay attention prior to posting given their lousy track record of accuracy in such matters -- as evidenced by this thread.