Apr 9, 2015, 10:10 am
Last edit by: WineCountryUA
Posted 14 March 2015
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Hi everyone,
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Thank you all for your comments regarding our display of MileagePlus earning information.
We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.
-UA Insider
Archive thread: Incorrect/Ineligible projected earning information showing on my itinerary {Archive}
Incorrect / Ineligible projected earning information showing on my itinerary
Jun 12, 2022, 1:00 pm
#31
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
It’s worse than irrelevant — it’ll get the wrong value. OP will earn on the Air Japan flights, but the earnings depend entirely upon the amount of the fare UA has assigned to those segments.
The best way to estimate that is to look at the Fare on the receipt and add any International Surcharge, then compare to the amounts already assigned to UA. Whatever’s left over, approximately, will be earned by the Air Japan legs.
If it somehow didn’t post properly, the MileagePlus Service Center would fix it after the fact. But it’s likely to post just fine.
The best way to estimate that is to look at the Fare on the receipt and add any International Surcharge, then compare to the amounts already assigned to UA. Whatever’s left over, approximately, will be earned by the Air Japan legs.
If it somehow didn’t post properly, the MileagePlus Service Center would fix it after the fact. But it’s likely to post just fine.
I'm confused. Partner earnings page has absolutely nothing to do with the situation because the OP is on a UA ticket. UA ticket earning rules apply here which means PQP based on fare paid and award miles based on fare paid x 11 (since OP is 1K).
Only reason anyone would look at the NH earnings page for MileagePlus is if they are on an NH flight *not* ticketed by UA. Not the case here. You would use it in your situation since you were AC-ticketed, NH-operated with UA not touching the ticket at all. But that's not what OP ( vicmmen ) is talking about.
-RM
Only reason anyone would look at the NH earnings page for MileagePlus is if they are on an NH flight *not* ticketed by UA. Not the case here. You would use it in your situation since you were AC-ticketed, NH-operated with UA not touching the ticket at all. But that's not what OP ( vicmmen ) is talking about.
-RM
point still stands though that predicted partner earnings are frequently wrong, and typically post as they should. In the end, especially segment-based numbers get jumbled up, but in the end, on an international ticket, the PQP should be equal to the airfare and YQ line items combined.
Jul 5, 2022, 4:39 pm
#32
Join Date: Feb 2017
Location: SFO
Programs: UA Plat
Posts: 184
I bought a ticket on Lufthansa and added my United number to the ticket (V, Y, and A booking classes). The flight shows up under my trips, but it says 0 miles earned this trip. Is this accurate or do I just need to wait for it to update?
Jul 5, 2022, 5:02 pm
#33
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,055
it's a bit unusual. United.com usually at least attempts to calculate earnings. Any upgrades (waitlisted)? That often causes the zero to show up
Jul 18, 2022, 4:37 pm
#34
Join Date: Sep 2003
Location: Washington, DC
Programs: UA Premier Gold, HH Diamond, Marriott Gold, Hyatt Explorist
Posts: 280
Simple question: should the PQP be equal to the base fare? I have been looking to book a flight to Cancun, and when i review the PQP they claim I will earn, it is a couple hundred less than the base fare that is shown (before the addition of taxes and fees). Am I missing something?
Jul 18, 2022, 4:41 pm
#35
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
Simple question: should the PQP be equal to the base fare? I have been looking to book a flight to Cancun, and when i review the PQP they claim I will earn, it is a couple hundred less than the base fare that is shown (before the addition of taxes and fees). Am I missing something?
If you are taking about the total fare you are changed, PQPs are equal to total fare minus taxes and airport / country fees.
Theis is for tickets on a 016 ticket stock with flights operated by UA or *A partner.
Occasionally the reported itin PQPs are wrong.
Posting the fare details might help.
Jul 18, 2022, 7:53 pm
#37
Join Date: Feb 2010
Location: ORD
Programs: UA 1k, Hyatt Globalist, Marriott Plat, Hertz PC, National Exec
Posts: 67
PQP accruals wrong when viewing reservation?
Just ticketed new reservation over the weekend. Receipt shows PQP accruals correctly, matching what I paid:
PQPs
Flight 1 - 240
Flight 2 - 103
Flight 3 - 122
Total PQPs - 465
Total PQF - 3
I logged into the website this evening and looked at the reservation and it is showing this now for the total trip accruals:
PQPs - 223
PQFs - 3
242 PQPs vanished....
Is this a known issue on the UA site these days? If so, have they been posting correctly once I fly it or will I need to intervene at some point to get it fixed?
PQPs
Flight 1 - 240
Flight 2 - 103
Flight 3 - 122
Total PQPs - 465
Total PQF - 3
I logged into the website this evening and looked at the reservation and it is showing this now for the total trip accruals:
PQPs - 223
PQFs - 3
242 PQPs vanished....
Is this a known issue on the UA site these days? If so, have they been posting correctly once I fly it or will I need to intervene at some point to get it fixed?
Jul 18, 2022, 8:06 pm
#38
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
It's long been an issue that the website sometimes shows wrong accruals before flying, but the amounts posted after flying are correct.
A new twist is that the continuous pricing method they've starting running their airfares through definitely always makes the website show wrong accruals. Seems like the final posting amounts are still usually correct though.
Just keep track of it and make a reminder to reconcile after you finish the trip in case of any issues. (Write to MPSC at that point.)
A new twist is that the continuous pricing method they've starting running their airfares through definitely always makes the website show wrong accruals. Seems like the final posting amounts are still usually correct though.
Just keep track of it and make a reminder to reconcile after you finish the trip in case of any issues. (Write to MPSC at that point.)
Aug 4, 2022, 10:39 pm
#39
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Booked UA codeshare on AC Express in P discounted business class, ticketed on 016 stock. The itinerary on united.com shows 0 Award/PQF/PQP earnings. Is it usual for them to not calculate this in advance and I should expect the standard miles/PQP’s based on the ticket price?
Last edited by WineCountryUA; Aug 4, 2022 at 11:42 pm Reason: moved to subject thread
Aug 4, 2022, 11:45 pm
#40
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
This happens. It may eventually correct itself. It may not. But it very, very likely to post correctly. This will post based on fare.
Aug 30, 2022, 3:39 pm
#41
Join Date: Apr 2015
Location: Annapolis, MD
Programs: UA Premier Platinum, AA Platinum, Hilton Diamond, Marriott Bonvoy Gold, National Exec Elite
Posts: 62
United 016 ticket operated by AC accruals
Have a trip booked through United where the return is operated by Air Canada. For some reason the Accruals shown in the ticket receipt don’t show any PQP for the return flight and no mileage for return as well. It’s on United ticket stock and sold through United. Is this just a glitch where it doesn’t forecast the mileage correctly for code-shares?
Aug 30, 2022, 3:53 pm
#42
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
The PQP total for the trip is easily determine from the fare, so you can use that for your planning
Aug 30, 2022, 4:31 pm
#43
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,055
Have a trip booked through United where the return is operated by Air Canada. For some reason the Accruals shown in the ticket receipt don’t show any PQP for the return flight and no mileage for return as well. It’s on United ticket stock and sold through United. Is this just a glitch where it doesn’t forecast the mileage correctly for code-shares?
Aug 30, 2022, 5:09 pm
#44
Join Date: Apr 2015
Location: Annapolis, MD
Programs: UA Premier Platinum, AA Platinum, Hilton Diamond, Marriott Bonvoy Gold, National Exec Elite
Posts: 62
Sep 12, 2022, 12:29 pm
#45
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
Somewhat embarrassingly, I only just came across this issue, as I cannot recall the last time I booked a ticket through United and didn't fly UA or LH metal. And I see that this thread was started over seven years ago. Does anyone have any idea why United hasn't fixed this by now? It can't be that hard ...
