Apr 21, 2014, 11:37 am
Last edit by: Pat89339
A number of folks with award flights booked on CA (Air China) found their reservations cancelled. The only notification of cancellation appears to be an email in from UA written in chinese. UA reps confirmed that cancellations were made online and CA award space was no longer available. UA can rebook on other flights when award space is available.
It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.
Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
It is plausible that a third party with access to PNR and pax name on the flight can fraudulently cancel an existing itinerary and book the reopened award seat.
Affected FlyerTalk members — with links to where in this discussion they posted their experiences — include:
- MikeMpls
- nihaoa
- lewende Reported 4 friends with this issue
- ordbkk
- twebst
- kb1992
- litesleeper
- zombietooth
- critten Reported 2/3 confirmations (3 people CA Business class) cancelled at the same time
- skyvanman Also 1 friend with the issue
- chris1234
- atiger29
- bubble o bill
- genemk2
- jefftiger
- CuddlyFlyer
- gpeso8
- imm2b
- acf1270
- dgxoxo
- ACM two passengers
It seems everybody wants to see the message.. here was mine:
united.com 通知 - 航班预订取消
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户
先生 ORDBKK
您的预订 MYRES123 已取消，我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出，请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款，需要 20 个工作日。
如需详细信息或查看退款的状态，请访问 united.com 并提供您的机票号码。
感谢您使用 united.com
电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题，请通过电子邮件或电话联系 united.com 服务支持。
通知：机票取消确认
电子邮件地址: ORDBKK@MYEMAIL
2014年4月17日 (星期四)
united.com | 优惠促销 | 预订 | 赢取前程万里 (MileagePlus®) 奖励里程 | 我的帐户
先生 ORDBKK
您的预订 MYRES123 已取消，我们已收到您的退款申请。申请信用卡退款需 7 个工作日。如果信用卡退款未在一个付款周期内寄出，请联系信用卡公司。对于包括现金退款在内的 所有其他形式 的付款，需要 20 个工作日。
如需详细信息或查看退款的状态，请访问 united.com 并提供您的机票号码。
感谢您使用 united.com
电子邮件信息
请不要使用“回复”地址回复此邮件。
此电子邮件中的信息仅供原接收人使用。
如果您遇到技术问题，请通过电子邮件或电话联系 united.com 服务支持。
通知：机票取消确认
电子邮件地址: ORDBKK@MYEMAIL
Originally Posted by ordbkk View Post
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:
MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)
So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
For tracking purposes, I went through the 27 pages of this thread and compiled a list of those affected:
MikeMpls
nihaoa
lewende (reported 4 friends with this issue)
ordbkk
twebst
kb1992
litesleeper
zombietooth
critten
skyvanman (also 1 friend with the issue)
jefftiger (but, happened during October 2013)
So we're at 13 people affected, although some like critten have had multiple trips canceled.
From what I understand, all of these occurred in the last 3 weeks.
2014 UA Issued Awards on Air China (CA) Are Mysteriously Being Canceled (Hacked?)
Apr 24, 2014, 10:00 am
#586
Join Date: May 2012
Programs: Delta Plat, UA Plat, Hilton Diamond, SPG Gold
Posts: 258
I too am nervously monitoring a couple of CA J seats that lead-off my upcoming trip. Am I safe in assuming that if the reservation still appears on united.com and via the saudi airlines website, things are still good? Or do I need to confirm directly with CA (or anything else)?
It works like a traditional cancellation - just someone else is doing it without authorization.
Apr 24, 2014, 10:06 am
#587
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
I too am nervously monitoring a couple of CA J seats that lead-off my upcoming trip. Am I safe in assuming that if the reservation still appears on united.com and via the saudi airlines website, things are still good? Or do I need to confirm directly with CA (or anything else)?
Apr 24, 2014, 10:09 am
#588
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
It probably won't help as CA allows their own members (I think) to waitlist for awards. It might go to them first.
Apr 24, 2014, 10:11 am
#589
Join Date: May 2012
Programs: Delta Plat, UA Plat, Hilton Diamond, SPG Gold
Posts: 258
Apr 24, 2014, 10:17 am
#590
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
This should actually be quite easy to follow the trail here and figure out who got the award space after it was cancelled, or if there was no award booking and the seats went back into the revenue buckets then suspicion should fall on CA?
Apr 24, 2014, 10:18 am
#591
Join Date: May 2012
Programs: Delta Plat, UA Plat, Hilton Diamond, SPG Gold
Posts: 258
hehe seems so easy, which is why it makes most of us cancelled victims infuriated!
Apr 24, 2014, 10:23 am
#592
Join Date: Oct 2006
Location: DCA, ex-IAH
Programs: nada
Posts: 1,368
For booked tickets, this doesn't help, but it is a creative idea that MIGHT lock down future bookings when made several months before travel.
Apr 24, 2014, 10:49 am
#593
Join Date: Mar 2010
Location: LAX
Programs: UA1K, AS MVPG
Posts: 86
FYI, this happened to me on Feb 23. The agent on the phone insisted that I had done it online.
Apr 24, 2014, 11:24 am
#595
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Apr 24, 2014, 11:54 am
#596
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Screw it. I decided to drop my CA segments. Found much better and allows me to drop a positioning fligt i had to book separately,
Instead of SYD-BKK-PEK-LAX i switched to SYD-BKK-HKG-ICN-JFK. Allowed me to drop my AA award from LAX-BOS. Ill just take the bus or train from JFK
Instead of SYD-BKK-PEK-LAX i switched to SYD-BKK-HKG-ICN-JFK. Allowed me to drop my AA award from LAX-BOS. Ill just take the bus or train from JFK
Apr 24, 2014, 12:06 pm
#597
Join Date: May 2012
Programs: Delta Plat, UA Plat, Hilton Diamond, SPG Gold
Posts: 258
Apr 24, 2014, 12:56 pm
#598
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
We had an award trip to Australia booked for the 2nd half of May, outbound in coach on UA, return in business class on China Air.
Received an email today from United -- in Chinese. I don't read Chinese.
Logged into our accounts and found that the itinerary had been canceled, leaving us holding the bag on $1K in nonrefundable domestic Australian flights on Qantas & JetStar, plus some hotel reservations.
This has to be the absolute worst customer service example I've ever experienced in the reservations department.
Received an email today from United -- in Chinese. I don't read Chinese.
Logged into our accounts and found that the itinerary had been canceled, leaving us holding the bag on $1K in nonrefundable domestic Australian flights on Qantas & JetStar, plus some hotel reservations.
This has to be the absolute worst customer service example I've ever experienced in the reservations department.
Apr 24, 2014, 12:57 pm
#599
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Apr 24, 2014, 12:58 pm
#600
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046