Originally Posted by MikeMpls

We had an award trip to Australia booked for the 2nd half of May, outbound in coach on UA, return in business class on China Air.

Received an email today from United -- in Chinese. I don't read Chinese.

Logged into our accounts and found that the itinerary had been canceled, leaving us holding the bag on $1K in nonrefundable domestic Australian flights on Qantas & JetStar, plus some hotel reservations.

This has to be the absolute worst customer service example I've ever experienced in the reservations department.