Sheraton New York Times Square Hotel (was Sheraton NY Hotel & Towers) [Master Thread]
Feb 3, 2015, 6:03 pm
#256
Join Date: Apr 2007
Location: Planet Earth
Programs: SPG, AA, B6. No longer "still CO to me" with account spent down. RIP CO.
Posts: 653
Just a heads up on the reconfigured WiFi. While the lobby signal no longer reaches the gym, the club lounge signal does. Both free for up to three devices. Theoretically the meeting room one does too but they set the passwords to be untypable on a mobile
Apr 16, 2015, 9:38 am
#257
Join Date: Jan 2004
Location: ORD LAS HKG
Programs: Bonvoy LTT; IHG DiamondAmb; WoH Globalist; UA1K2MM; NationalEE; AvisPC; HertzPC
Posts: 703
Any recent visit report? I'm thinking about spending a short weekend next week in mid-town. The reviews on SPG.com are mostly negative for platinum members.
Apr 16, 2015, 10:29 am
#258
Join Date: Sep 2014
Location: NYC
Posts: 498
I was recently there and had a very good stay. I guess I was expecting way less, but this turned out to be the better of the SPG hotels I've stayed at in NYC. This hotel is far enough away from Times Square where it's a bit more quiet, which I think is a plus. Some lobby renos are still going on, but the hotel has been updated quite well, and the rooms were a good size. I am not sure of the plat benefits.
Apr 16, 2015, 2:07 pm
#259
Join Date: Apr 2007
Location: Planet Earth
Programs: SPG, AA, B6. No longer "still CO to me" with account spent down. RIP CO.
Posts: 653
I was recently there and had a very good stay. I guess I was expecting way less, but this turned out to be the better of the SPG hotels I've stayed at in NYC. This hotel is far enough away from Times Square where it's a bit more quiet, which I think is a plus. Some lobby renos are still going on, but the hotel has been updated quite well, and the rooms were a good size. I am not sure of the plat benefits.
May 12, 2015, 2:21 pm
#260
Join Date: May 2015
Posts: 2
I have an upcoming stay at the Sheraton TS. Can anybody tell me a little bit more about the suite I was assigned?
"Suite, non-smoking: K or 2 Dbls Rqst, Unconfirmed, Non-smoking, 700-900 sq ft / 65-84 m², Hotel Use Only, Desk And Data Port, Starbucks Coffee In Room, Flat Screen Tv"
Cheers!
"Suite, non-smoking: K or 2 Dbls Rqst, Unconfirmed, Non-smoking, 700-900 sq ft / 65-84 m², Hotel Use Only, Desk And Data Port, Starbucks Coffee In Room, Flat Screen Tv"
Cheers!
May 12, 2015, 9:54 pm
#261
Join Date: Feb 2013
Programs: UA 1K, SPG Plat 100, Hilton Diamond, Hyatt Diamond
Posts: 87
Stayed here 2 weeks ago for 5 nights. Tried to use SNA but didn't get clear. They did put me on the high floor (49) as their "upgrade". The room is small but normal for NYC I think. I've never been upgraded to a suite here so can't comment on their size.
They don't do make a green choice which was a bummer. They did send a welcome amenity to my room after check in, some trail mix and water, which was appreciated. The gold / platinum line for check in was a joke for me though. The check in person just kept taking people from the normal line while ignoring me so not sure what's up with that or if the line has just been there for awhile.
The club lounge was ok for the morning with the usual pastries and fruit there but gets really crowded and it's almost a melee trying to get something. They do take your name and room number when you come in. The evening offerings weren't as good as other lounges, I just saw cheese and some veggies I think. Nothing hot or anything that I remember.
Overall we had a good stay and the location is great. The only thing is that the elevators seemed to be pretty old and slow. I felt I was always waiting awhile for one.
They don't do make a green choice which was a bummer. They did send a welcome amenity to my room after check in, some trail mix and water, which was appreciated. The gold / platinum line for check in was a joke for me though. The check in person just kept taking people from the normal line while ignoring me so not sure what's up with that or if the line has just been there for awhile.
The club lounge was ok for the morning with the usual pastries and fruit there but gets really crowded and it's almost a melee trying to get something. They do take your name and room number when you come in. The evening offerings weren't as good as other lounges, I just saw cheese and some veggies I think. Nothing hot or anything that I remember.
Overall we had a good stay and the location is great. The only thing is that the elevators seemed to be pretty old and slow. I felt I was always waiting awhile for one.
May 26, 2015, 8:30 am
#262
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Were back at this property for the holiday weekend. Price for upgrade from Standard SPG Preferred room to a club room is now $50/night, as opposed to $25/night from our prior visits, so we passed. Had a nice room with a view down 7th Avenue. Easy checkin, easy checkout, room was nice and quiet.
May 26, 2015, 8:45 am
#263
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
As a Platinum I have a love/hate relationship with this hotel. My biggest issue is that in all my stays at the property I have only seen the inside of a suite once and that only happened after a confrontation with the front desk. (won't go into that here)
Overall the hotel gets numerous stays from me due to the $ and award pricing and the location. At 12k with a Club Lounge it just doesn't make much sense to pick another Cat. 5 award option over this hotel. I am not a huge user of the CL but it is nice to pop up there in the morning for a small bite to eat and also to pick up a bottle of water to take back to the room. (Have actually never been up there in the evening but just having the option is nice.)
Lobby is typically a zoo and the rooms are just ok but the hotel serves its purpose especially if only in town for a night or two.
Overall the hotel gets numerous stays from me due to the $ and award pricing and the location. At 12k with a Club Lounge it just doesn't make much sense to pick another Cat. 5 award option over this hotel. I am not a huge user of the CL but it is nice to pop up there in the morning for a small bite to eat and also to pick up a bottle of water to take back to the room. (Have actually never been up there in the evening but just having the option is nice.)
Lobby is typically a zoo and the rooms are just ok but the hotel serves its purpose especially if only in town for a night or two.
May 26, 2015, 6:08 pm
#264
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
the lounge is also a zoo
As a Platinum I have a love/hate relationship with this hotel. My biggest issue is that in all my stays at the property I have only seen the inside of a suite once and that only happened after a confrontation with the front desk. (won't go into that here)
Lobby is typically a zoo and the rooms are just ok but the hotel serves its purpose especially if only in town for a night or two.
Lobby is typically a zoo and the rooms are just ok but the hotel serves its purpose especially if only in town for a night or two.
On the other hand, the staff are very nice. I was given a NYT during a recent visit (only the WSJ and USA Today were on offer) which was nice!
FYI, the management team has had some changes - so PM me if you need an updated contact!
Jun 7, 2015, 2:08 am
#265
Join Date: May 2005
Location: 1A
Posts: 1,350
I have an upcoming stay at the Sheraton TS. Can anybody tell me a little bit more about the suite I was assigned?
"Suite, non-smoking: K or 2 Dbls Rqst, Unconfirmed, Non-smoking, 700-900 sq ft / 65-84 m², Hotel Use Only, Desk And Data Port, Starbucks Coffee In Room, Flat Screen Tv"
Cheers!
"Suite, non-smoking: K or 2 Dbls Rqst, Unconfirmed, Non-smoking, 700-900 sq ft / 65-84 m², Hotel Use Only, Desk And Data Port, Starbucks Coffee In Room, Flat Screen Tv"
Cheers!
Can you tell what type of suite it was?
THX
Aug 4, 2015, 11:22 am
#266
Join Date: Jun 2011
Posts: 178
Staying there this weekend. I have two reservations currently - one in a Club room (that does not allow a Suite Night Award) and the other in a non-Club room that does allow a Suite Night Award. A few questions for this who've stayed at this property:
- Are the Club and non-Club king rooms the same but just on different floors? In other words, are the Club room not renovated or does the non-Club one say renovated just to make it sound nicer?
- Trying to decide between taking the Club room as is or the non-Club with the possibility of a SNA. But I see a lot of folks here who have not had SNAs clear and who say they've never been upgraded. Can anyone report successful SNA (or Platinum upgrade to a suite?
- I'm coming in on a red-eye and am going to try to check in at 7a. Does this hotel typically accommodate? Does doing so disqualify me from a 4p check out at the end of my stay?
- How does this property stack up against Element Times Square?
- Are the Club and non-Club king rooms the same but just on different floors? In other words, are the Club room not renovated or does the non-Club one say renovated just to make it sound nicer?
- Trying to decide between taking the Club room as is or the non-Club with the possibility of a SNA. But I see a lot of folks here who have not had SNAs clear and who say they've never been upgraded. Can anyone report successful SNA (or Platinum upgrade to a suite?
- I'm coming in on a red-eye and am going to try to check in at 7a. Does this hotel typically accommodate? Does doing so disqualify me from a 4p check out at the end of my stay?
- How does this property stack up against Element Times Square?
Aug 4, 2015, 12:11 pm
#267
Join Date: Oct 2006
Location: New York, NY
Programs: UA - 1K 1MM; Hyatt - Explorist; Marriott - Lifetime Titanium
Posts: 1,586
Staying there this weekend. I have two reservations currently - one in a Club room (that does not allow a Suite Night Award) and the other in a non-Club room that does allow a Suite Night Award. A few questions for this who've stayed at this property:
- Are the Club and non-Club king rooms the same but just on different floors? In other words, are the Club room not renovated or does the non-Club one say renovated just to make it sound nicer?
- Are the Club and non-Club king rooms the same but just on different floors? In other words, are the Club room not renovated or does the non-Club one say renovated just to make it sound nicer?
- Trying to decide between taking the Club room as is or the non-Club with the possibility of a SNA. But I see a lot of folks here who have not had SNAs clear and who say they've never been upgraded. Can anyone report successful SNA (or Platinum upgrade to a suite?
Haven't stayed at the Element Times Square, but this is a bit of an apples and oranges request. The Sheraton is a full service property while the Element is not.
Aug 4, 2015, 5:57 pm
#268
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,700
I've only stayed at the Element TS one time, but the room that I had was very small - definitely smaller than the Sheraton rooms. It was nice and new, but I liked the area just a little bit less and it really was a tiny room. Between the two, I think I would pick the Sheraton TS.