[FARE GONE] Ethiopian : SIN-YYZ $945 RT (2.1 CPM on A3)
May 22, 2017, 7:12 am
#436
Join Date: Sep 2009
Location: Global
Posts: 5,998
May 23, 2017, 6:41 pm
#438
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
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All the details are on my blog (link below) but if you don't want to go there, here is what happened--
1. Boarding denied
2. Given a free hotel in BKK
3. Two days later Station Manager calls me with the change in heart from "HQ level"
May 23, 2017, 6:54 pm
#439
Join Date: Sep 2009
Location: Global
Posts: 5,998
Yes they did...48 hours after the flight departed...
All the details are on my blog (link below) but if you don't want to go there, here is what happened--
1. Boarding denied
2. Given a free hotel in BKK
3. Two days later Station Manager calls me with the change in heart from "HQ level"
All the details are on my blog (link below) but if you don't want to go there, here is what happened--
1. Boarding denied
2. Given a free hotel in BKK
3. Two days later Station Manager calls me with the change in heart from "HQ level"
May 24, 2017, 5:59 am
#440
Join Date: Apr 2012
Posts: 1,727
They asked for my tickets details. And before I could reply, they refunded a wrong ticket... I had the details of the poor guy.
I also wrote about the mattew experience. And the differential treatment... Will not patronise them again.
I also wrote about the mattew experience. And the differential treatment... Will not patronise them again.
May 24, 2017, 11:16 pm
#441
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
if you did not get notified by ET in a timely basis 3 days after they found the mistake, file a complaint with CTA.
https://services.otc-cta.gc.ca/eng/air-complaints
https://services.otc-cta.gc.ca/eng/air-complaints
May 25, 2017, 3:49 am
#442
Join Date: Mar 2005
Location: Vancouver, BC
Programs: Aeroplan
Posts: 810
I've just returned from an extended trip, which should have started with BKK-YYZ on Ethiopian Airlines.
I have to echo the previous posters on how appallingly unprofessionally this has been handled. I showed up at BKK and was informed I could not fly. Among the other grievances:
- no attempt to communicate with me prior to check-in. I was not informed there was anything wrong with my ticket.
- I was shown personal information / details of OTHER passengers
- I was stranded in BKK
I will pursue this further now that I'm home...
I have to echo the previous posters on how appallingly unprofessionally this has been handled. I showed up at BKK and was informed I could not fly. Among the other grievances:
- no attempt to communicate with me prior to check-in. I was not informed there was anything wrong with my ticket.
- I was shown personal information / details of OTHER passengers
- I was stranded in BKK
I will pursue this further now that I'm home...
May 25, 2017, 9:43 am
#443
Join Date: Sep 2015
Posts: 32
Still waiting for my refund. My ticket just disappeared from the system so I send email to ET asking for full refund a bit over month ago and got no reply (as posts in this thread were not so much promising). Also a week ago I disputed the payment with a CC company, which unfortunately have 5 week queue currently. Well I'll see when I get my money back.
May 25, 2017, 10:43 am
#445
Join Date: Sep 2009
Location: Global
Posts: 5,998
Still waiting for my refund. My ticket just disappeared from the system so I send email to ET asking for full refund a bit over month ago and got no reply (as posts in this thread were not so much promising). Also a week ago I disputed the payment with a CC company, which unfortunately have 5 week queue currently. Well I'll see when I get my money back.
May 26, 2017, 9:02 pm
#447
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,929
May 26, 2017, 9:35 pm
#448
Join Date: Jun 2012
Location: BOS
Programs: BA GLD, A3 GLD, TK GLD, UA SIL, HILTON DIA, HYATT DIA, IHG PA, MR GLD, ACCOR PLT, SPG GLD
Posts: 88
-JZ
May 26, 2017, 11:28 pm
#450
Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, BA Gold, Virgin Gold, AA MM Gold, A3 Gold, SK Gold, Hotel SuperElite
Posts: 7,357