Introducing: Mobile Check-In Exclusively at Marriott Hotels
Oct 30, 2014, 6:15 am
#136
Join Date: Mar 2012
Posts: 940
Does Mobile Check-in means lower chance of getting elite room upgrade?
Hi guys, does anyone tried Mobile check-in at any Marriott hotels and still got a room upgrade. Anyone has any experience with JW Marriott KL on mobile check-in?
Oct 30, 2014, 9:30 am
#137
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
You can check to see the room type before using online check in, if you see you have not been upgraded or you don't like the room type, don't use online checkin.
Oct 30, 2014, 12:23 pm
#138
FlyerTalk Evangelist
Join Date: Oct 2006
Location: Marriott or Hilton hot tub with a big drink <glub> Beverage: To-Go Bag™ DYKWIA: SSSS /rolleyes ☈ Date Night: Costco
Programs: Sea Shell Lounge Platinum, TSA Pre✓ Refusnik Diamond, PWP Gold, FT subset of the subset
Posts: 12,509
I asked a front desk person if mobile check in would lower my chances at an upgrade, and they said in some instances it could. I don't see really saving much time with the app, and don't mind using my schmoozing skills. 
For some reason the app wont get reservations to populate properly with my Google Calendar, so I quit using several months ago.
For some reason the app wont get reservations to populate properly with my Google Calendar, so I quit using several months ago.
Oct 30, 2014, 9:20 pm
#139
Join Date: May 2011
Location: 2C
Programs: MR PP & LT Plat, HH Diamond, WN A+ and CP, Avis First, National E+
Posts: 201
Oct 30, 2014, 9:40 pm
#140
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
You can check what kind of room you are assigned at any time. Just select a reservation and click on view details
Oct 31, 2014, 2:00 pm
#141
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I thought there was only mobile check in?
I'd actually love it if Marriott had online check-in on their regular site, like Hilton has had for many years. But I've never seen it.
Oct 31, 2014, 2:15 pm
#142
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
I meant mobile check in.
So on the app I go to reservations, view the detail. If already upgraded and I'm happy with the room, I will check in online. If not happy I don't.
So on the app I go to reservations, view the detail. If already upgraded and I'm happy with the room, I will check in online. If not happy I don't.
Nov 3, 2014, 7:43 am
#143
Join Date: May 2011
Posts: 139
I'm a Plat that stayed at an Autograph and a Fairfield property within the last week.
I used OLCI for the Autograph - my room wasn't ready at 4pm when I had chosen that time during my morning OLCI, and I got a not-so-great room. My parents (Gold) skipped OLCI, arrived at the hotel with me and got upgraded at the desk.
I skipped OLCI for the Fairfield - I was able to check in early and the desk upgraded me on the spot.
It's a small sample size, but I am not using OLCI until Marriott proves that there are benefits to the customer.
I used OLCI for the Autograph - my room wasn't ready at 4pm when I had chosen that time during my morning OLCI, and I got a not-so-great room. My parents (Gold) skipped OLCI, arrived at the hotel with me and got upgraded at the desk.
I skipped OLCI for the Fairfield - I was able to check in early and the desk upgraded me on the spot.
It's a small sample size, but I am not using OLCI until Marriott proves that there are benefits to the customer.
Nov 3, 2014, 9:28 pm
#144
Join Date: Dec 2011
Programs: UA 1K, Marriott Plat, Avis First, Hertz PC
Posts: 575
I tried mobile checkin for a Marriott in Boston. It was a bit unexpected, but it worked. I arrived at my scheduled time, the agent noted I had checked in online, and the keys were waiting for me.
Nov 13, 2014, 1:41 pm
#145
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I mobile checked out this morning. How long before an email folio is sent out? It's been 6 hours and still nothing.
Nov 13, 2014, 1:44 pm
#146
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Probably ~36H, same as if you'd checked out in person or by default.
Nov 13, 2014, 1:46 pm
#147
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Is the electronic invoice at least in PDF (employer only takes PDF if receipt submitted electronically)?
Last edited by seawolf; Nov 13, 2014 at 1:53 pm
Nov 13, 2014, 4:14 pm
#148
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
Disappointing
Another data point:
A poster in a different thread checked in to an upgraded suite by mobile app. Got to the hotel and was handed keys to non-upgraded room. Inquired as to what happened to the room she had checked into. Front desk replied that it had been sold to paying customer.
So even if you've been checked in via mobile app, you apparently haven't really been checked in and your room can be sold or given away--even after mobile app checkin. http://www.flyertalk.com/forum/23810797-post154.html
A poster in a different thread checked in to an upgraded suite by mobile app. Got to the hotel and was handed keys to non-upgraded room. Inquired as to what happened to the room she had checked into. Front desk replied that it had been sold to paying customer.
So even if you've been checked in via mobile app, you apparently haven't really been checked in and your room can be sold or given away--even after mobile app checkin. http://www.flyertalk.com/forum/23810797-post154.html
Nov 13, 2014, 4:35 pm
#149
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
You can download .PDF receipts (once they're ready) from the Marriott web site.
I do not (and probably never will) trust that app, esp. considering that even as a PP I still have to beg for upgrades at the desk during check-in.
I do not (and probably never will) trust that app, esp. considering that even as a PP I still have to beg for upgrades at the desk during check-in.
Nov 13, 2014, 5:27 pm
#150
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638