Firewind

Whew - looking at the 152 comments from the past year or so, it looks like this is circulated among front desk people - and this may be the first time it's seen the light of day on our side of the counter. I wish it were possible to suggest, "Not all front desk people are like that," and I'm sure they're not, but it sure looks one way across a sample and over time. Unless it's a couple of people using a lot of handles -- which happens. Nasty.

(BTW, the set first reminded me of the Andaz on 5th.)

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To be clear, I'm commenting on the piece's commenters and the 498 likes vs. 6 dislikes.

msblueyz

To avoid confusion, we paid $400 for the third night, which was a Sunday night (not the most coveted of nights). While much of my review was over Diamond recognition, I was trying to point out that the hotel does lack amenities one may want in a Napa accommodation, like pool, spa, vineyard views, etc.

msblueyz

Speedytimmy . . . I did say in my review that I didn't do my homework. We were so excited to just see a Hyatt in Napa, I think we were just blinded by that! We also didn't "flaunt" my husband's Diamond status.

PTahCha

For what it's worth, this property is in smack of downtown Napa, where, like any other downtown, there's not much of a view nor vineyards. My goal, when I visit Napa Valley, is to go out and enjoy, not necessarily sitting in the hotel room staring out of the window like a madman (unless I'm hungover).

Also, Hyatt Vineyard Creek in Santa Rosa, as matter of fact, is close to many excellent wineries on the OTHER side of the valley. Napa is not the only game in town.

Glad to hear that there's now a Hyatt option in Napa Valley! ^

Kindel

I had a short stay last weekend booked on Points. Check in went smoothly; concierge was friendly and knowledgeable of the area. Was a little rough with the whole Hyatt introduction and diamond amenities. Explained about wine tasting in the lobby which was just wrapping up. Offered suggestions for restaurants and things to see in the area. As we already had reservations for dinner did not press for more recommendations or possible reservations in the area.

Despite booking on points it looked like I received an upgraded room. Room I believe was a Lux suite but with the addition of a fireplace. (I was not told of any upgrade at check in) With a view of downtown First street. Not sure if any rooms have remarkable view. But I was quite happy with the room/view that I received.

Breakfast on the weekend is a buffet which had a pretty good selection. (was told breakfast is ala carte weekdays but on weekend only the buffet is served). Was quite satisfied with the selection and quality of food and beverage. There is a nice patio to relax on the second floor. It was a little cool during our stay and did not take advantage of it.

Checkout was fairly smoothly, had to prompt to remove breakfast which was done without question. Front desk appears is still adjusting to Hyatt but was friendly no complaints.

Overall I had an excellent stay which had exceeded my expectations; even If I had paid I would have been quite satisfy. The paid rate however for my weekend did appear higher then other similar properties in the area and it was my first time staying in the area and cannot comment if it is good value vs similar hotels in Napa.

m4rcla

peteropny

Welcome m4rcla!!! and thank you for the extensive review!!!

m4rcla

Thanks peteropny

bsdstone

I'll be checking in to the Avia on Monday night...actually Tuesday morning about 1 a.m.!

Don't need to be up to Middletown until 1pm, so I will sleep in, enjoy breakfast and explore a bit.
I'll check on the conversion to Andaz and report back...any idea what I should expect as a Diamond amenity choice?

sensei

We just returned from a 2-day stay at this property and absolutely loved it. A great location and excellent service from every employee we interacted with (we did have two small issues but they were dealt with in exemplary fashion).

For the Diamond amenity, they offer various food and beverage options. We opted for a bottle of vino and a cheese plate. Both were quite nice. Toiletries are Lather Bamboo Creme.

We splurged a bit on a Tower suite (essentially a junior corner suite on the top floor with three juliet balconies and a separate tub by one of the balconies). Definitely worth it and apparently they only have two, so they are often snapped up early.

By the way, apparently the conversion to Andaz is now slated for September. I really hope that the new concept will not affect service!

ma91pmh

Andaz Napa Will Open on September 7th

Looks a great property

Berrenger

Just spent a Saturday night at this property using a Diamond suite upgrade. It does have a nice modern look and is centrally located in town. However, the service left much to be desired.

I arrived shortly before noon and thought I'd see if my room might be ready early. Unlike my experiences at other Andaz properties, it took a while for an agent to notice me (and it was a bit more difficult to discern who was an employee and who was not), but I eventually caught someone's attention and inquired about the availability of my room. It wasn't ready (no big deal) so I confirmed that I would be getting an Andaz Large Loft as I had been told when I utilized my suite upgrade and went on my merry way.

After I returned that evening and checked in, I discovered I had not been given the right room. I called guest services and the agent told me I had been given a "luxury suite." Well, it certainly didn't seem luxurious to me, but the staff member was insistent that I had been upgraded. I subsequently went to the lobby to clear things up. Again, the agent I dealt with kept telling me they had placed me in a "luxury suite," though this time the word "complimentary" was thrown in. I tried to explain that as a Diamond I may get a complimentary upgrade to the room type they put me in, but that I had specifically used a confirmed upgrade instrument that should have gotten me at least a Large Loft. The agent seemed quite bewildered by this while he tapped away at his pad and eventually just said they were full and didn't have anything else available, but could give me some points.

Given that both the Diamond line agent and the agent earlier in the day had told me I would be getting a Large Loft, I held my ground. I called up the Diamond line, explained the situation, and passed the phone to the check-in agent - hoping they could explain to him what a confirmed suite upgrade was. Well, that appeared to finally do the trick as I was then told that my new room would be available in 30 to 40 minutes. I was also offered a bottle of champagne for my troubles and eventually got my new room a little before 11pm.

The Large Loft was similar to that at the Andaz 5th Avenue minus the view and smaller in space. However, it was nicely furnished. Frankly, I was somewhat underwhelmed given the price point. The Diamond breakfast amenity was $40 for the whole party (though I was told you could fudge a bit on that). I didn't try the breakfast but was told it was good, though service was quite slow.

Upon checkout I again had a wait before an agent helped me. To be fair, it wasn't that long of a time, but when you don't have a line to measure by, it is difficult to determine where you stand in the order. The agent was the same agent I had talked to the night before. While preparing my bill he told me he would waive the valet fees in light of the prior night's issues. When I told him I hadn't used the valet services, a look of confusion again came over him. You can be sure that when he later asked if I wanted a copy of my receipt, I took him up on the offer just so I could immediately verify there weren't any other mysterious charges on my bill.

Service issues aside, this isn't a bad property if you keep your expectations in check. In comparison to the other Andaz's I've tried (5th Avenue and Hollywood) I have to say this property falls short. You may also want to save any confirmed suite upgrades for another venue.

dtremit

Odd fact about this property: the only room with two beds is the "Andaz Large King," which has two king beds. Was considering it for an upcoming short stay, but the significant premium for that room class made the Santa Rosa property a better choice at half the price.

brekkesdsu

Anybody stay here recently? I am using a suite upgrade certificate but that only gets an "Andaz Loft". What do you think the chances are I could get one of the larger rooms with the soaking tub if asking nicely?

Vinodavid

This is the suite that I usually get. Worth a call to the property to ask.

This is the slowest time of the year in wine country so your odds are good as long as it isn't on a weekend where there is a special event.

Odd liquor selection. Nothing you have ever heard of, I mean nothing.

No matter what you do you have to get the english muffin with your breakfast.