Feedback thread for the official EY Lurker, EtihadHelp
Feb 20, 2017, 11:36 pm
#1036
Join Date: Feb 2013
Posts: 302
I'll gladly send you the booking code via PM
Feb 21, 2017, 4:54 am
#1037
Join Date: Feb 2017
Location: England
Programs: Etihad Guest Gold
Posts: 89
Hi Mike,
Thank you for your message. Could you please provide us your Etihad Guest number, so we can ask the team to have a look into this?
Alternatively you can contact our Etihad Guest team here http://www.etihadguest.com/en/contact-us/
Thank you *Sky
Thank you for your message. Could you please provide us your Etihad Guest number, so we can ask the team to have a look into this?
Alternatively you can contact our Etihad Guest team here http://www.etihadguest.com/en/contact-us/
Thank you *Sky
I have now sent a private message with my Guest number and email address.
Mike
Feb 22, 2017, 5:27 am
#1038
Join Date: Feb 2017
Location: England
Programs: Etihad Guest Gold
Posts: 89
Gold Status Now Cofirmed
As much as I would love platinum status, I consider gold to be a good achievement considering I don't fly with work. Flying 50k miles in 12 months takes a lot of doing when your flights are for leisure only.
Thank you to EtihadHelp and the Etihad Guest Gold team for a prompt resolution.
Mike
Feb 24, 2017, 3:13 am
#1039
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I contacted EtihadHelp yesterday, summarising the issues and linking to my thread. I'm pleased to say that today I received an email from Etihad confirming my gold status. This has also been reflected in my Etihad Guest account with my gold card showing as now ordered.
As much as I would love platinum status, I consider gold to be a good achievement considering I don't fly with work. Flying 50k miles in 12 months takes a lot of doing when your flights are for leisure only.
Thank you to EtihadHelp and the Etihad Guest Gold team for a prompt resolution.
Mike
As much as I would love platinum status, I consider gold to be a good achievement considering I don't fly with work. Flying 50k miles in 12 months takes a lot of doing when your flights are for leisure only.
Thank you to EtihadHelp and the Etihad Guest Gold team for a prompt resolution.
Mike
Feb 25, 2017, 7:48 pm
#1041
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Feb 25, 2017, 10:00 pm
#1042
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Feb 28, 2017, 4:01 pm
#1043
Join Date: Jan 2014
Programs: AS, IHG
Posts: 11
Can't Join Etihad Guest
For the past 2 days, I've been trying to join the Etihad Guest program, and I keep getting an error asking me to put in a country, even after I've put one in.
I've tried:
I've tried:
United States of America
United States
US
USA
All with no luck. Every time when I hit the join now button, it removes what I typed in, and pops with an error saying the country name is required. Has anyone else had this issue?
United States
US
USA
Mar 1, 2017, 1:00 am
#1044
Join Date: Mar 2014
Location: Houston
Posts: 282
For the past 2 days, I've been trying to join the Etihad Guest program, and I keep getting an error asking me to put in a country, even after I've put one in.
I've tried:
I've tried:
United States of America
United States
US
USA
All with no luck. Every time when I hit the join now button, it removes what I typed in, and pops with an error saying the country name is required. Has anyone else had this issue?United States
US
USA
Mar 1, 2017, 11:01 am
#1045
Join Date: Mar 2011
Location: NYC
Programs: Marriott Gold
Posts: 384
Does Etihad offer connecting passengers in Mumbai on different airlines and separate tickets any assistance? I have a reasonably tight connection. I will be on AI 102 DEL to BOM in economy that gets in at 7:20 pm (AI ticket) and then EY 203 at 9:35 pm in First (AA ticket).
Mar 2, 2017, 11:05 am
#1046
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
For the past 2 days, I've been trying to join the Etihad Guest program, and I keep getting an error asking me to put in a country, even after I've put one in.
I've tried:
I've tried:
United States of America
United States
US
USA
All with no luck. Every time when I hit the join now button, it removes what I typed in, and pops with an error saying the country name is required. Has anyone else had this issue?United States
US
USA
Hi there, we are in contact with you via Twitter. Please avoid to post on several channels as it might occur confusion. Thanks for understanding. *Ela
Mar 2, 2017, 12:53 pm
#1047
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Does Etihad offer connecting passengers in Mumbai on different airlines and separate tickets any assistance? I have a reasonably tight connection. I will be on AI 102 DEL to BOM in economy that gets in at 7:20 pm (AI ticket) and then EY 203 at 9:35 pm in First (AA ticket).
Mar 11, 2017, 9:07 pm
#1048
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Last week, I was on EY654 out of Cairo and the boarding pass I received via email and what was shown on the EY mobile app (iphone) listed departure out of Terminal 1 which is NOT correct. In actual fact, it is Terminal 2.
I mentioned this to the check-in agent but she just continued typing and looking at her screen. No acknowledgement what so ever
You may want to look into this EY Lurker someone is bound to miss their flight if that hasn't happened already.
I mentioned this to the check-in agent but she just continued typing and looking at her screen. No acknowledgement what so ever
You may want to look into this EY Lurker someone is bound to miss their flight if that hasn't happened already.
Mar 12, 2017, 11:12 pm
#1049
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihad Airways
Hi imverge,
Thanks for taking the time to share this experience, we would firstly like to apologise for any confusion and thank you for highlighting this to us. We do hope this wasn't to much of an inconvenience. Should you wish to share this feedback with our team for further investigation please do so. You can reach them on this following email address: [email protected] *Gill
Thanks for taking the time to share this experience, we would firstly like to apologise for any confusion and thank you for highlighting this to us. We do hope this wasn't to much of an inconvenience. Should you wish to share this feedback with our team for further investigation please do so. You can reach them on this following email address: [email protected] *Gill
Last week, I was on EY654 out of Cairo and the boarding pass I received via email and what was shown on the EY mobile app (iphone) listed departure out of Terminal 1 which is NOT correct. In actual fact, it is Terminal 2.
I mentioned this to the check-in agent but she just continued typing and looking at her screen. No acknowledgement what so ever
You may want to look into this EY Lurker someone is bound to miss their flight if that hasn't happened already.
I mentioned this to the check-in agent but she just continued typing and looking at her screen. No acknowledgement what so ever
You may want to look into this EY Lurker someone is bound to miss their flight if that hasn't happened already.
Mar 13, 2017, 10:06 am
#1050
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Hi imverge,
Thanks for taking the time to share this experience, we would firstly like to apologise for any confusion and thank you for highlighting this to us. We do hope this wasn't to much of an inconvenience. Should you wish to share this feedback with our team for further investigation please do so. You can reach them on this following email address: [email protected] *Gill
Thanks for taking the time to share this experience, we would firstly like to apologise for any confusion and thank you for highlighting this to us. We do hope this wasn't to much of an inconvenience. Should you wish to share this feedback with our team for further investigation please do so. You can reach them on this following email address: [email protected] *Gill
What I didn't read was.... Are you going to pass this along to the appropriate dept to get fixed? Surely you don't expect me to take this further - be grateful I even bothered to take the time to point this out. Your response reminds me of my experience of the check-in agent!