Feedback thread for the official EY Lurker, EtihadHelp
Mar 14, 2017, 12:43 am
#1051
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Confusion? There was no confusion. The fact is Etihad is proving the wrong departure terminal information on not one channel (via email) but two (via your mobile app)
What I didn't read was.... Are you going to pass this along to the appropriate dept to get fixed? Surely you don't expect me to take this further - be grateful I even bothered to take the time to point this out. Your response reminds me of my experience of the check-in agent!
What I didn't read was.... Are you going to pass this along to the appropriate dept to get fixed? Surely you don't expect me to take this further - be grateful I even bothered to take the time to point this out. Your response reminds me of my experience of the check-in agent!
We are really sorry for your disappointment. In order to look into this for you, we will need to booking reference and email address in direct message. We will be sure to ask our Guest Relations team to investigate this for you. Thank you. *Jiaqi
Mar 14, 2017, 9:09 am
#1052
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
YOUR COMPANY IS LISTING (ON YOUR MOBILE APP AND EMAILED BOARDING PASSES) THE WRONG DEPARTURE TERMINAL IN CAIRO AS TERMINAL 1 WHEN IN ACTUAL FACT IT IS TERMINAL 2!
HERE IS THE PROOF: NOW PLEASE DO SOMETHING ABOUT IT!
Mar 14, 2017, 9:56 pm
#1053
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihad Airways
Dear imverge
Apologies for any confusion, we will certainly get this over to our team and ask them to review this for us. Thanks for brining this to our attention *Gill
Apologies for any confusion, we will certainly get this over to our team and ask them to review this for us. Thanks for brining this to our attention *Gill
What don't you understand? I don't want you to look into this for me. I've already completed travel. I brought this error to your attention so that YOU can notify someone at YOUR company Etihad to get it FIXED.
YOUR COMPANY IS LISTING (ON YOUR MOBILE APP AND EMAILED BOARDING PASSES) THE WRONG DEPARTURE TERMINAL IN CAIRO AS TERMINAL 1 WHEN IN ACTUAL FACT IT IS TERMINAL 2!
HERE IS THE PROOF: NOW PLEASE DO SOMETHING ABOUT IT!
YOUR COMPANY IS LISTING (ON YOUR MOBILE APP AND EMAILED BOARDING PASSES) THE WRONG DEPARTURE TERMINAL IN CAIRO AS TERMINAL 1 WHEN IN ACTUAL FACT IT IS TERMINAL 2!
HERE IS THE PROOF: NOW PLEASE DO SOMETHING ABOUT IT!
Mar 17, 2017, 3:08 pm
#1054
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
After an excellent flight on EY20, on the 10th March, my Rimowa Topas Titanium was damaged due to negligent and possibly even abusive handling. I have emailed baggage claims with all the information they have requested. I have not heard back. I need the suitcase to travel back, and I don't feel it is right to take so long to resolve a problem of this nature. The flight and experience was otherwise very good this time. Could you please insist they resolve this within a day or so. It's really not ok to leave me without a bag like this.
Mar 18, 2017, 1:05 am
#1055
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there,
Could you kindly send us a private message with your email address and Claim reference number so we can have a look into this for you with the Baggage Team? *Sky
Could you kindly send us a private message with your email address and Claim reference number so we can have a look into this for you with the Baggage Team? *Sky
After an excellent flight on EY20, on the 10th March, my Rimowa Topas Titanium was damaged due to negligent and possibly even abusive handling. I have emailed baggage claims with all the information they have requested. I have not heard back. I need the suitcase to travel back, and I don't feel it is right to take so long to resolve a problem of this nature. The flight and experience was otherwise very good this time. Could you please insist they resolve this within a day or so. It's really not ok to leave me without a bag like this.
Mar 18, 2017, 10:59 am
#1056
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Mar 23, 2017, 5:21 pm
#1058
Join Date: Mar 2017
Programs: Etihad Gust Silver, Hilton Honors Gold, BAEC Silver
Posts: 8
How to book TAP Portugal codeshares?
Hi,
Can you guys tell me how I can book an Eitihad Guest Codeshare flight operated by TAP Portugal? Codeshare partners are listed below:
http://www.etihad.com/en-us/about-us/our-partners/
It is not bookable on the Etihad website. When I called up Etihad, nobody knew how to book it. Also, when I tried to book the flight on the TAP website, there was no option to credit the flight to Etihad.
If someone could help me, I would very much appreciate it.
Thanks!
Can you guys tell me how I can book an Eitihad Guest Codeshare flight operated by TAP Portugal? Codeshare partners are listed below:
http://www.etihad.com/en-us/about-us/our-partners/
It is not bookable on the Etihad website. When I called up Etihad, nobody knew how to book it. Also, when I tried to book the flight on the TAP website, there was no option to credit the flight to Etihad.
If someone could help me, I would very much appreciate it.
Thanks!
Mar 23, 2017, 10:21 pm
#1059
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi,
Can you guys tell me how I can book an Eitihad Guest Codeshare flight operated by TAP Portugal? Codeshare partners are listed below:
http://www.etihad.com/en-us/about-us/our-partners/
It is not bookable on the Etihad website. When I called up Etihad, nobody knew how to book it. Also, when I tried to book the flight on the TAP website, there was no option to credit the flight to Etihad.
If someone could help me, I would very much appreciate it.
Thanks!
Can you guys tell me how I can book an Eitihad Guest Codeshare flight operated by TAP Portugal? Codeshare partners are listed below:
http://www.etihad.com/en-us/about-us/our-partners/
It is not bookable on the Etihad website. When I called up Etihad, nobody knew how to book it. Also, when I tried to book the flight on the TAP website, there was no option to credit the flight to Etihad.
If someone could help me, I would very much appreciate it.
Thanks!
Mar 23, 2017, 11:12 pm
#1060
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Mar 24, 2017, 1:01 am
#1061
Join Date: Sep 2012
Programs: EK Silver, EY Gold, Hyatt Platinum
Posts: 23
I have a couple of questions about my upcoming trip in J with Etihad.
I have a 9+ hours of layover in AUH on my way to USA and I am flying in J. Will Etihad provide a complementary hotel accommodation and transportation to/from the airport?
Emirates is allowing laptops to be checked in just prior to boarding. Will Etihad provide such service? How to protect laptop from damage or theft from a checked in bag ?
Thanks in advance!
I have a 9+ hours of layover in AUH on my way to USA and I am flying in J. Will Etihad provide a complementary hotel accommodation and transportation to/from the airport?
Emirates is allowing laptops to be checked in just prior to boarding. Will Etihad provide such service? How to protect laptop from damage or theft from a checked in bag ?
Thanks in advance!
Mar 25, 2017, 8:36 pm
#1062
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there,
If you send us your booking reference via private message we can check if you are entitled for accommodation. The transportation must be booked through the Call Center directly.
At the moment all laptops have to be packed in your checked in luggage from your point of departure. Thank you *Sky
If you send us your booking reference via private message we can check if you are entitled for accommodation. The transportation must be booked through the Call Center directly.
At the moment all laptops have to be packed in your checked in luggage from your point of departure. Thank you *Sky
I have a couple of questions about my upcoming trip in J with Etihad.
I have a 9+ hours of layover in AUH on my way to USA and I am flying in J. Will Etihad provide a complementary hotel accommodation and transportation to/from the airport?
Emirates is allowing laptops to be checked in just prior to boarding. Will Etihad provide such service? How to protect laptop from damage or theft from a checked in bag ?
Thanks in advance!
I have a 9+ hours of layover in AUH on my way to USA and I am flying in J. Will Etihad provide a complementary hotel accommodation and transportation to/from the airport?
Emirates is allowing laptops to be checked in just prior to boarding. Will Etihad provide such service? How to protect laptop from damage or theft from a checked in bag ?
Thanks in advance!
Apr 1, 2017, 3:20 pm
#1063
Join Date: Dec 2004
Posts: 5,632
We encourage all guests to [put laptops in checked luggage] at the start of any US-bound journey. However, guests wishing to carry their larger electronic devices to Abu Dhabi Airport will be guided to a re-packing point...
Could you please tell us what the facts are?
Apr 3, 2017, 12:29 am
#1064
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there. At the moment of our last reply, that was the policy our guests had to comply with.
In the meanwhile some things have changed and now you are able to carry larger electronic devices to Abu Dhabi Airport. You will then be guided to a re-packing point before screening at the airport’s US Immigration facility. You will be asked to pack these items into specially provided secure cases, which will be stored in the aircraft’s cargo hold, for your collection on arrival in the US.
Please let us know if you need further information on this. We'd be happy to help. *Sky
In the meanwhile some things have changed and now you are able to carry larger electronic devices to Abu Dhabi Airport. You will then be guided to a re-packing point before screening at the airport’s US Immigration facility. You will be asked to pack these items into specially provided secure cases, which will be stored in the aircraft’s cargo hold, for your collection on arrival in the US.
Please let us know if you need further information on this. We'd be happy to help. *Sky
Well, it is confusing. According to this Etihad page:
However, other Etihad pages continue to say that laptops must be put in checked luggage at the point of origin.
Could you please tell us what the facts are?
However, other Etihad pages continue to say that laptops must be put in checked luggage at the point of origin.
Could you please tell us what the facts are?
Apr 7, 2017, 10:15 am
#1065
Join Date: Mar 2015
Posts: 109
Hi there,
I'd like to redeem my miles for JFK-AUH-NBO. Since AUH-NBO is served by an A320 and therefore doesnt have F. Is it possible to book the JFK-AUH in First and AUH-NBO in Business on the website? I see the availability for each sector, but not when I search for the whole itinerary.
Thanks
I'd like to redeem my miles for JFK-AUH-NBO. Since AUH-NBO is served by an A320 and therefore doesnt have F. Is it possible to book the JFK-AUH in First and AUH-NBO in Business on the website? I see the availability for each sector, but not when I search for the whole itinerary.
Thanks