Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 7, 2017, 9:25 pm
#346
Join Date: Jan 2017
Location: ATL
Programs: DL DM 1MM, HH Gold, Marriott LT Plat
Posts: 25
On the phone with Delta Diamond line right now cancelling my flight for tomorrow. I asked about compensation for the inconvenience. The agent is being pretty abrubt and telling me to "call back monday and talk to corporate if I want compensation" (Not sure who I am supposed to talk to at "Corporate" haha) and that "I wont get it because this is a weather related event". (I dont think this guy usually answers calls at the diamond line).
My guess is any cancellation in the next 2 - 3 weeks is going to be blamed on "weather" so I doubt Delta is going to provide anything other than the refund.
My guess is any cancellation in the next 2 - 3 weeks is going to be blamed on "weather" so I doubt Delta is going to provide anything other than the refund.
Apr 7, 2017, 9:26 pm
#347
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Yeah that would be the main obstacle. It would be difficult to prevent abuse.
Apr 7, 2017, 9:54 pm
#348
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
A little bird whispered into my ear and told me the problem now.
DL's Crew Schedule Computer System crashed.
This is not a rumor. I checked with three different people, all know what is going on.
Good luck and safe and happy travels!
DL's Crew Schedule Computer System crashed.
This is not a rumor. I checked with three different people, all know what is going on.
Good luck and safe and happy travels!
Last edited by kettle1; Apr 8, 2017 at 12:30 am
Apr 7, 2017, 9:56 pm
#349
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
And there it is. Can see why they'd want to keep that under wraps. Suddenly, it shifts from weather (and no compensation) to DL's fault (and compensation).
Last edited by KDCAflyer; Apr 7, 2017 at 10:09 pm
Apr 7, 2017, 10:13 pm
#350
Join Date: Sep 2012
Posts: 1,331
Time to rename this thread "DL Crew Scheduling Computer Failure 4/5/17"
Apr 7, 2017, 10:17 pm
#351
Join Date: Dec 2010
Programs: Delta DM, MM
Posts: 52
Thank god for the sky clubs and all their staff. They were awesome despite all the problems they encountered. Rebooking there was at least 2-3 hours quicker than outside in terminal. International club stayed open till 0400( when everyone in line had been rebooked) and B terminal stayed open all night. Way crowded but much better than the terminal which looked like a homeless shelter.
Apr 7, 2017, 10:24 pm
#352
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Hopefully there will be some leaks to the media over the next few days.
Last edited by KDCAflyer; Apr 7, 2017 at 10:43 pm
Apr 7, 2017, 10:32 pm
#354
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
At what point should airlines start being thought of as major parts of the transportation infrastructure, with certain standards being set to support reliable operations? Maybe that time is here, especially with real competition at an all time low.
Apr 7, 2017, 10:59 pm
#355
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Agree with others that communication was the biggest issue. Re:crew computer system: not having a crew was the cause of our 8.5 hour delay sfo to MSP today. So thankful for that great sky club that I spent all day in.
whatbwas so frustrating is the delays kept being pushed back only 30 minutes at a time so you had to stay close.
Also, strange, once we left, the plane was not catered Exocet for packaged snacks. No meal
in F and no BOB. The crew also waited more than an hour to start drink service with no turbulence.
whatbwas so frustrating is the delays kept being pushed back only 30 minutes at a time so you had to stay close.
Also, strange, once we left, the plane was not catered Exocet for packaged snacks. No meal
in F and no BOB. The crew also waited more than an hour to start drink service with no turbulence.
Apr 7, 2017, 11:36 pm
#356
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
Apr 8, 2017, 12:19 am
#359
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
Proof is in the pudding...
https://www.airlinepilotforums.com/d...-atl-irop.html
Crew scheduling meltdown. Nothing to do with weather.
https://www.airlinepilotforums.com/d...-atl-irop.html
Crew scheduling meltdown. Nothing to do with weather.
Apr 8, 2017, 12:42 am
#360
Join Date: Sep 2006
Location: Westchester county, NY
Programs: DL DM, MAR gold
Posts: 175
Just came back to NYC home from LGA at 2:30 AM. Was scheduled on 5:25 flight to ATL to connect to another flight. Never seen so much chaos, even at LGA. Flight after flight was cancelled, typically after the (delayed) departure time. At least for platinum level, there are NO seats on ANY flight from anywhere in the entire Northeast to ATL until Monday or Tuesday. Also, NO seats on ANY flight from NYC to the west coast until Monday. Will be a very tough weekend.
Last edited by essexnyc; Apr 8, 2017 at 1:02 am