The Lounge Thread

Old Feb 4, 12, 7:57 am
  #1  
Original Poster
 
Join Date: Apr 2011
Location: Australia
Programs: AA, LM, Etihad Guest Gold, Honors Plat, IHG Ambassador, Star Alliance Gold,
Posts: 1,096
The Lounge Thread

Updated 1st December 2012

Hi Everyone

As we get a lot of questions asked about lounge access not only in Australia but codeshare rules at different airports, I thought it would be good if we could have all that information in one thread to help people to access the info easily and simply.

If all members could please post relevant information to lounges they have accessed as part of their Velocity membership, inc Terminal info, Hours, Facilities, Additional benefits, Tips and Hints or any general information that can assist fellow travellers....it would be fantastic.
Please let me know also if any of the info I've posted below is incorrect

Australian Domestic Lounges: All open 45 mins-1 Hour before 1st Flight of Day and close when last flight of the day is boarding. Open 7 Days a week.


Domestic Lounge available for the following PAX:
Silver (2 comp passes per year only)
Gold plus 1 guest
Platinum plus 3 guests
Business Class

Entry to the Virgin Australia lounge

Located at Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Mackay and Gold Coast domestic airports, the Virgin Australia lounge is open seven days a week – from 45 minutes prior to our first flight departure, until our last flight is called for boarding.

Note: Access to the Virgin Australia lounge is for onward Virgin Australia (or trans Tasman on Air New Zealand) eligible Members and guests with onward domestic travel. Access is not available when travelling internationally with Virgin Australia, and is subject to Terms and Conditions and the Virgin Australia lounge rules.

Members

If you are a Virgin Australia lounge member or Velocity Platinum or Gold Member, present your membership card, and your flight itinerary (or boarding pass) – for onward domestic travel with Virgin Australia on the day – for access to the Virgin Australia lounge.

Subject to space availability, Velocity Platinum and Gold Members can access the Virgin Australia lounge on arrival with an eligible day of travel Virgin Australia or Partner Airline boarding pass or itinerary.

Lifetime lounge members and Velocity Platinum and Gold Members can also access the lounge via Self Service Entry. Located in the reception of each lounge, simply tap or swipe your card and follow the prompts for streamlined lounge entry.

For more information on additional benefits available to Velocity Platinum, Gold and Silver Members please visit Velocity’s benefits-at-a-glance.

Virgin Australia international long haul Business Class guests and Velocity Platinum and Gold Members can access selected international airport lounge locations operated by airline partners when travelling internationally.

Introducing the Virgin Australia lounge membership card

Introducing the new Virgin Australia lounge membership card in October 2012 to make your membership more easily identifiable and streamline access to Virgin Australia domestic lounges when flying on our network, and when enjoying reciprocal access to selected Air New Zealand lounges.

Please note: the new Virgin Australia lounge membership card does not replace the Velocity membership card, which is used to access other Velocity Benefits.

Members’ Guests

Virgin Australia lounge members and Velocity Gold Members may invite one accompanying guest to the Virgin Australia lounge at no charge. Guests do not need to be travelling with Virgin Australia to join Members. Additional guests will be charged $65 at the lounge reception.

Velocity Platinum Members may be accompanied by up to three guests at no charge.

Children

Children, under 18 years of age, are welcome in the Virgin Australia lounge, but must be accompanied and supervised by a parent or guardian.

Virgin Australia lounge and Velocity Platinum and Gold Members, can bring up to two children aged three to twelve years – in addition to their guest allowance – into the lounge at no cost. There is no charge for infants two years of age and under.

Fast-tracked Access for Premium Guests

Virgin Australia Business Class guests, Velocity Platinum and Gold, and partner airline reciprocal status members receive complimentary access to the Virgin Australia lounge, and can benefit from a more streamlined, fast-tracked security screening and entry process at selected airports:

Sydney lounge Premium Entry and Premium Valet – when travelling with carry-on baggage only
Melbourne Priority Screening security lane
Express Entry priority queue in Sydney, Melbourne and Brisbane lounge receptions
Virgin Australia lounge Lifetime Members also have access to Sydney lounge Premium Entry

DOMESTIC LOUNGES AUSTRALIA

Virgin Australia lounge Adelaide
Virgin Australia Terminal
Adelaide Domestic Airport
Departures Level, opposite Gate 18
+61 8 8238 7556

Virgin Australia lounge Brisbane
Virgin Australia Terminal
Brisbane Domestic Airport
Opposite Gate 41
+61 7 3114 7121

Virgin Australia lounge Canberra
Virgin Australia Terminal
Canberra Domestic Airport
Level 1, Common-User Terminal
Terminal Circuit
+61 2 6249 8079

Virgin Australia lounge Mackay
Virgin Australia Terminal
Mackay Domestic Airport
Through security on the ground floor
+61 7 4953 3765

Virgin Australia lounge Gold Coast
Virgin Australia Terminal
Gold Coast Domestic Airport
Southern end of the terminal adjacent to gates 1 and 2
+61 7 5688 6780

Virgin Australia lounge Melbourne
Virgin Australia Terminal
Melbourne Domestic Terminal 3
Down check-in escalators, turn left before security
+61 3 9339 1753
+61 3 9339 1754

Virgin Australia lounge Perth
Virgin Australia Terminal
Perth Domestic Airport
Immediately through security on the ground floor
+61 8 947 57921

Virgin Australia lounge Sydney
Virgin Australia Terminal
Sydney Domestic Airport
Through security, immediately to your right or via escalator from the food court on the concourse level.
Select guests can also access Sydney Lounge Premium Entry and Premium Valet, with direct kerbside lounge access at the western end of Terminal 2 on Departures Road.
+61 2 9352 7667



INTERNATIONAL LOUNGE INFORMATION

Through our airline partners, Virgin Australia is pleased to offer pre-departure lounge access for selected international services to our Business Class guests, Velocity Platinum and Gold members, guests travelling in Premium Economy and Virgin Australia lounge members.

Lounge access varies significantly by membership status, class of travel and travel destination so please refer to the applicable tab for full access and eligibility details.

Your valid Velocity or lounge membership card and a boarding pass for same-day travel will be required to access lounges operated by our partner airlines.

Virgin Australia International Long Haul flights - ex Brisbane, Sydney & Melbourne

Air New Zealand Koru Lounge
You and a guest on presentation of membership card and boarding pass for same day travel with Virgin Australia
Brisbane
Sydney
Melbourne

Virgin Australia International Long Haul flights - ex Los Angeles

Tom Bradley International Terminal 3
Virgin America Loft Lounge


Etihad Airways
Al Reem Lounge, Abu Dhabi
You and a guest on presentation of membership card and boarding pass for same day travel when travelling with Etihad in Coral Economy Class or on a Virgin Australia International Long Haul flight in Economy or Premium Economy.


Delta Air Lines
Delta Sky Club owned and operated lounges You and a guest on presentation of membership card and boarding pass for same day travel on a Virgin Australia International Long Haul flight or Delta Air Lines

Atlanta, GA Concourse A in center on 2nd level Mon–Fri: 6am–10pm Sat & Sun: 2pm–10pm

Atlanta, GA Concourse A near Gate A17 Daily: 5am–11pm

Atlanta, GA Concourse B near Gate B10 Daily: 6am–10pm

Atlanta, GA Concourse B near Gate B25 Daily: 6am–11pm

Atlanta, GA Concourse C near Gate C37 Daily: 6am–10pm

Atlanta, GA Concourse D near Gate D27 Daily: 6am–10pm

Atlanta, GA Concourse T near Gate T6 Daily: 6am–10pm

Atlanta, GA Concourse E across from Gate E14

Atlanta, GA Concourse E across from Gate E15 Club is closed for renovations

Boston, MA Satellite between Starbucks and Gate 18 Daily: 4:30am–8pm

Chicago, IL (O’Hare – ORD) Terminal 2 - Concourse E across from Gate E4 Sun–Fri: 5:00am–8:30pm Sat: 5:00am–6:20pm

Cincinnati, OH Near Gate B14 Sun–Fri: 5:30am–9pm Sat: 5:30am–7:30pm

Dallas, TX Near Gate 10 Sun-Fri: 4:45am-7:30pm Sat: 4:45am-7:15pm

Detroit, MI Concourse C, at gate level near the entrance to Concourse C Sun-Fri: 5:30am-10:00pm Sat: 5:30am-9pm

Detroit, MI Concourse A, 2nd level at Express Tram North Station across from Gate A68 Mon-Fri: 5:30am-9pm Sun: 1:30pm-9pm

Detroit, MI Concourse A, 2nd level at Express Tram South Station across from Gate A18 Mon-Fri: 5:30am-9pm Sun: 1:30pm-9pm

Detroit, MI Terminal, gate level at the link, across from Gate A38 Sun-Fri: 5:30am-10:00pm Sat: 5:30am-10:10pm

Ft. Lauderdale, FL Next to the Gate Information Center Daily: 4:45am-8:30pm

Honolulu, HI Gate 23, lower level garden area Daily: 7am-10pm

Indianapolis, IN Concourse A immediately after security and before Starbucks Sun-Fri: 5am–7:30pm Sat: 5am–5:30pm

Jacksonville, FL Concourse A - right after Chili's restaurant and the Day Spa Daily: 4:30am–7:15pm Sat: 5:30am–5:45pm Sun: 5:30am–7pm

Los Angeles, CA Terminal 5 mezzanine level between Gates 53 & 55 Daily: 4:45am–1:40am

Manila, Philippines West Wing, Departure Level, after Immigration, above Gate 15 Daily: 4:30am-8pm

Memphis, TN Adjacent to the B Security Checkpoint in the B/C Connector Daily: 5am-8pm

Miami, FL South terminal. Airside. In the H and J connector (left of H concourse security) Daily: 5am-10pm

Milwaukee, WI Concourse E, next to Gate 60 Daily: 4:45am-7:10pm

Minneapolis/St. Paul, MN F/G Concourse - Entrance located at the beginning of the F concourse. Daily: 4:30am-10pm

Minneapolis/St. Paul, MN Concourse C, next to Gate C12 Daily: 5am-10pm

Nashville, TN Adjacent to Gate B3 Tues & Sat: 4:30am–6:30pm
Sun, Mon, Wed, Thu & Fri: 4:30am–8pm

Newark, NJ Terminal B between the main & satellite buildings Sun–Fri: 5am–9pm Sat: 5am–8pm

New Orleans, LA Concourse D - Gate 4 Daily: 5am-7pm

New York, NY (JFK) Terminal 3 - 4th floor across from Gate 6 Daily: 1pm–9pm

New York, NY (JFK) Terminal 2 (Mezzanine Level) Daily: 5am-9pm

New York, NY (JFK) Terminal 3 - West adjacent Gate 12 Daily: 5am–9pm

New York, NY (JFK) Terminal 3 - South (Duty Free Shop area) Daily: 1pm–10:30pm

New York, NY (LGA) Concourse level, inside security before Gate 2 Sun-Fri: 5am-9:50pm Sat: 5am-8pm

New York, NY (LGA) Behind the Delta ticket counter adjacent to security checkpoint Sun-Fri: 6am-7:30pm Sat: 8:30am-6:30pm

Orlando, FL Airside - Center Atrium area Daily: 4:30am–8:40pm

Philadelphia, PA Terminal D, to the right of the Earl of Sandwich* Sun-Fri: 5am-7pm Sat: 5am-6pm

Portland, OR Concourse D between Gate D5 and D7 Sun-Fri: 5am-10:50pm
Sat: 5am-4:30pm

Raleigh-Durham, NC Terminal 2, 2nd level, across from gate C3 Sun-Fri: 5am-7:45pm Sat: 5am-6:30pm

Salt Lake City, UT Between Concourses C & D, next to the gift shop Daily: 5am-1am

San Diego, CA Terminal 2 next to Gate 37 Daily: 5:15am-11:00pm

San Francisco, CA Mezzanine level at the ticket counter Daily: 5am-12:00am

San Francisco, CA International terminal, beyond Security Checkpoint A Daily: 8:30am-3:30pm

Santiago, Chile Located on the second floor of the International Terminal near Gate 17. Mon, Tues, Fri: 2pm-11pm Wed, Thu, Sat & Sun: 2pm-9pm

Sao Paulo, Brazil 2nd floor, above security clearance area and Duty Free Daily: 6am–midnight

Seattle/Tacoma, WA Roof Top Level, near gate S – 9 and S - 10 Daily: 5:00am-12:50am

Tampa, FL Concourse E Gate 68 Sun-Fri: 6am-7:45pm Sat: 6am-6:45pm

Tokyo, Japan (Narita – NRT) Terminal 1, #1 Satellite 4F Daily: 8am-9pm

Tokyo, Japan (Narita – NRT) Terminal 1, #2 Satellite 4F

Washington, DC (National-DCA) Concourse B, above Gate 15 Sun-Fri: 5am–10pm
Sat: 5am–6pm

West Palm Beach, FL Concourse C, opposite Gate 4 Daily: 4:45am–7pm



Virgin Atlantic
Virgin Atlantic Clubhouse owned and operated lounges. You and a guest on presentation of membership card and boarding pass for same day travel with Virgin Atlantic

Heathrow
Gatwick
JFK
Newark
Washington
San Francisco
Boston
Hong Kong
Tokyo
Johannesberg



Air New Zealand
Air New Zealand owned and operated domestic and international lounges You and a guest on presentation of membership card and boarding pass for same day travel on Air New Zealand or Virgin Australia, when flying on Trans-Tasman or domestic New Zealand sectors. Virgin Australia lounge Members and Velocity Platinum and Gold Members have reciprocal access^^ + to Air New Zealand lounges prior to Virgin Australia and Air New Zealand trans Tasman and domestic New Zealand flight departures.

Auckland
Wellington
Christchurch
Dunedin
Hamilton
Napier
Nelson
New Plymouth
Tauranga
Palmerston North
Queenstown
Invercarjill


Singapore Airlines
KrisFlyer Gold Lounges at Changi Airport, Singapore
SilverKris lounges worldwide, outside of Singapore
You and a guest on presentation of membership card and boarding pass for same day travel in Economy Class on Singapore Airlines.
You and a guest on presentation of membership card and boarding pass for same day travel on Singapore Airlines.

Singapore

Terminal 2
Passenger Terminal Building Two
(Inside the departure/transit area)
Third Floor, North Wing
24 Hours

Terminal 3
Passenger Terminal Building Three
(Inside the departure/transit area)
Third Floor
24 hrs


Virgin Australia International Short Haul flights - ex Denpasar
Premier lounge You and a guest on presentation of membership card and boarding pass for same day travel with Virgin Australia



BUSINESS CLASS LOUNGE INFORMATION

Available across all Australian Domestic Lounges

Lounges for guests travelling on international Virgin Australia operated flights

Australia
Brisbane International
Melbourne International
Sydney International

Air New Zealand Koru Lounge+
Business Class guests travelling on flights operated by Virgin Australia to any destination.

Entry is subject to Air New Zealand Lounge space availability for all guests.

Abu Dhabi
Abu Dhabi International Etihad Airways Pearl Lounge

U.S.A
Tom Bradley International Terminal 3 Virgin America Loft Lounge
Guests travelling Business Class on Virgin Australia operated services to Australia.

Indonesia
Denpasar Premier Lounge
Guests travelling Business Class on Virgin Australia operated services to Australia.

Thailand
Phuket Royal Silk Lounge
Guests travelling Business Class on Virgin Australia operated services to Perth.

Lounges for guests travelling on flights operated by Virgin Australia’s partner airlines

Air New Zealand
Brisbane International
Sydney International
Melbourne International

Air New Zealand Koru Lounge+ Guests travelling in Business Class with Virgin Australia flight numbers on flights operated by Air New Zealand, Delta Airlines, Etihad Airways, Hawaiian Airlines or Virgin Atlantic.

Lounges in New Zealand
Guests travelling in Business Class on Virgin Australia flight numbers operated by Air New Zealand.

Etihad Airways
World Wide
Etihad Pearl Business Class Lounge or Etihad Partner Lounge

Delta Air Lines
World Wide
Delta Sky Club

Hawaiian Airlines
Hawaiian Islands & Sydney International
Premier Club Lounge
Business Class guests are invited to use Hawaiian Premier Club lounges when flying from Honolulu to Sydney.
When flying from Sydney to Honolulu, Business Class guests can access the Air New Zealand Koru Lounge.

Singapore Airlines
World Wide
Singapore Airlines
Note. Lounge access is not available in conjunction with flights on Silkair,

Virgin Atlantic
World Wide
Virgin Atlantic Club House


For more information on Lounges visit
http://www.virginaustralia.com/au/en...irport/lounge/
and
http://www.virginaustralia.com/au/en...lounge-access/

Last edited by Jinxy; Dec 1, 12 at 10:29 am Reason: adding in more info and updating
Jinxy is offline  
Old Feb 6, 12, 11:42 pm
  #2  
Hyatt 10+ BadgeFour Seasons 5+ Badge
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 7,564
Thanks for this definitive thread. Question: Do DJ insist on seeing a boarding pass for WP? Have a friend flying back to MEL on Sunday and wanted to guest them in at SYD T2. I know the QFlink lounge just allow you to flash your card for entry.
m0hamed is online now  
Old Feb 7, 12, 12:13 am
  #3  
 
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Platinum members have anytime lounge access, no requirement to be flying anywhere.
VH-RMD is offline  
Old Feb 7, 12, 3:55 am
  #4  
Ambassador
 
Join Date: Aug 2009
Location: Melbourne, Mostly
Programs: VA Plat, TK E, HH Dia, IHG Gold
Posts: 482
Great work Jinxy!

A few minor things:

Possibly worth clarifying which lounges are for Lounge members (VA domestic, Air NZ trans tasman and domestic) and which are for Gold/ Plat (most of the others)

I'm not sure the information at the bottom about VA international short haul ex Wellington and Christchurch isn't out of date. When i flew out of CHC recently it was the Air NZ lounge.
qwertyuiop is offline  
Old Feb 20, 12, 4:43 am
  #5  
Original Poster
 
Join Date: Apr 2011
Location: Australia
Programs: AA, LM, Etihad Guest Gold, Honors Plat, IHG Ambassador, Star Alliance Gold,
Posts: 1,096
Originally Posted by qwertyuiop View Post
Great work Jinxy!

A few minor things:

Possibly worth clarifying which lounges are for Lounge members (VA domestic, Air NZ trans tasman and domestic) and which are for Gold/ Plat (most of the others)

I'm not sure the information at the bottom about VA international short haul ex Wellington and Christchurch isn't out of date. When i flew out of CHC recently it was the Air NZ lounge.
My brain is fried at the moment! If you want to send me a PM with any changes I need to make or anything you can add, I'll gladly update it asap..Many thanks!
Jinxy is offline  
Old Mar 1, 12, 12:17 am
  #6  
 
Join Date: Feb 2003
Location: Brisbane (BNE), Australia, QF/VA Forums Meeting Organiser
Programs: VA Gold, QF Silver (95.6% LTG), QP Life, AA (66% LTG). HH Diamond, SPG, PC. Amex Plat, Visa Plat
Posts: 6,474
As some of us have access to the names of The Lounge Managers for pre-arrival issues, it might be handy to include them.

A lot of us know the BNE (or more correctly BNE & MKY) Lounge Goddess, Annette
QF WP is offline  
Old Mar 2, 12, 8:34 am
  #7  
Original Poster
 
Join Date: Apr 2011
Location: Australia
Programs: AA, LM, Etihad Guest Gold, Honors Plat, IHG Ambassador, Star Alliance Gold,
Posts: 1,096
Originally Posted by QF WP View Post
As some of us have access to the names of The Lounge Managers for pre-arrival issues, it might be handy to include them.

A lot of us know the BNE (or more correctly BNE & MKY) Lounge Goddess, Annette
Great to know! I rarely travel to either of those destinations...normally MEL/SYD and International for me

any others you know of?
Jinxy is offline  
Old Mar 4, 12, 5:18 pm
  #8  
 
Join Date: Feb 2003
Location: Brisbane (BNE), Australia, QF/VA Forums Meeting Organiser
Programs: VA Gold, QF Silver (95.6% LTG), QP Life, AA (66% LTG). HH Diamond, SPG, PC. Amex Plat, Visa Plat
Posts: 6,474
I'm sure we can get them
QF WP is offline  
Old May 16, 12, 5:07 pm
  #9  
 
Join Date: Jan 2006
Location: Sydney, Australia
Programs: Velocity Platinum, UA MM
Posts: 552
I'm Gold Velocity travelling Business Class flying Virgin America from JFK to LAX and connecting to VA2 to SYD.

What are my lounge access options at JFK T4?
cssaus is offline  
Old May 16, 12, 11:35 pm
  #10  
Ambassador
 
Join Date: Aug 2009
Location: Melbourne, Mostly
Programs: VA Plat, TK E, HH Dia, IHG Gold
Posts: 482
Originally Posted by cssaus View Post
I'm Gold Velocity travelling Business Class flying Virgin America from JFK to LAX and connecting to VA2 to SYD.

What are my lounge access options at JFK T4?
There is no lounge for VX guests AFAIK as VX do not have a lounge of their own (you may be able to buy lounge access to the VS clubhouse but i have never looked into it). There is only lounge access for Delta on this route.
qwertyuiop is offline  
Old May 16, 12, 11:44 pm
  #11  
 
Join Date: Jan 2006
Location: Sydney, Australia
Programs: Velocity Platinum, UA MM
Posts: 552
On the Virgin America web site there's a link for the airport lounge & clubhouse which if you select JFK talks about a $35 charge.

Just wondering if the charge applies to GOLD/PLATINUM members or business class ticket holders connecting the VA flight out of LAX?

Can anyone shed light on this?
cssaus is offline  
Old May 16, 12, 11:51 pm
  #12  
Ambassador
 
Join Date: Aug 2009
Location: Melbourne, Mostly
Programs: VA Plat, TK E, HH Dia, IHG Gold
Posts: 482
Originally Posted by cssaus View Post
On the Virgin America web site there's a link for the airport lounge & clubhouse which if you select JFK talks about a $35 charge.

Just wondering if the charge applies to GOLD/PLATINUM members or business class ticket holders connecting the VA flight out of LAX?

Can anyone shed light on this?
If you are on VA flight LAX-Australia you can use the "temporary" VA lounge in the old Alaska airlines board room. It is, by all reports, totally rubbish as it currently has no liquor license among other issues. I have no idea how long this situation will last but it is free.

IF you are talking about travelling via LAX on a VX service there is no lounge access at all.
qwertyuiop is offline  
Old May 17, 12, 12:34 am
  #13  
 
Join Date: Jan 2006
Location: Sydney, Australia
Programs: Velocity Platinum, UA MM
Posts: 552
Originally Posted by qwertyuiop View Post
If you are on VA flight LAX-Australia you can use the "temporary" VA lounge in the old Alaska airlines board room. It is, by all reports, totally rubbish as it currently has no liquor license among other issues. I have no idea how long this situation will last but it is free.

IF you are talking about travelling via LAX on a VX service there is no lounge access at all.
I'm referring specifically to the facilities at JFK, I'm well aware of what the offering is at LAX.
cssaus is offline  
Old May 17, 12, 2:31 am
  #14  
Ambassador
 
Join Date: Aug 2009
Location: Melbourne, Mostly
Programs: VA Plat, TK E, HH Dia, IHG Gold
Posts: 482
Originally Posted by cssaus View Post
I'm referring specifically to the facilities at JFK, I'm well aware of what the offering is at LAX.
Sorry i thought it was a different question. As i said above, as neither VA nor VX control the VS lounge so it's paid access only.
qwertyuiop is offline  
Old May 30, 12, 1:57 pm
  #15  
Original Poster
 
Join Date: Apr 2011
Location: Australia
Programs: AA, LM, Etihad Guest Gold, Honors Plat, IHG Ambassador, Star Alliance Gold,
Posts: 1,096
The Lounge Thread

I must update this list this week due to some lounge changes !
Jinxy is offline  

Thread Tools
Search this Thread