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The Lounge Thread
Updated 1st December 2012
Hi Everyone As we get a lot of questions asked about lounge access not only in Australia but codeshare rules at different airports, I thought it would be good if we could have all that information in one thread to help people to access the info easily and simply. If all members could please post relevant information to lounges they have accessed as part of their Velocity membership, inc Terminal info, Hours, Facilities, Additional benefits, Tips and Hints or any general information that can assist fellow travellers....it would be fantastic. Please let me know also if any of the info I've posted below is incorrect Australian Domestic Lounges: All open 45 mins-1 Hour before 1st Flight of Day and close when last flight of the day is boarding. Open 7 Days a week. Domestic Lounge available for the following PAX: Silver (2 comp passes per year only) Gold plus 1 guest Platinum plus 3 guests Business Class Entry to the Virgin Australia lounge Located at Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Mackay and Gold Coast domestic airports, the Virgin Australia lounge is open seven days a week – from 45 minutes prior to our first flight departure, until our last flight is called for boarding. Note: Access to the Virgin Australia lounge is for onward Virgin Australia (or trans Tasman on Air New Zealand) eligible Members and guests with onward domestic travel. Access is not available when travelling internationally with Virgin Australia, and is subject to Terms and Conditions and the Virgin Australia lounge rules. Members If you are a Virgin Australia lounge member or Velocity Platinum or Gold Member, present your membership card, and your flight itinerary (or boarding pass) – for onward domestic travel with Virgin Australia on the day – for access to the Virgin Australia lounge. Subject to space availability, Velocity Platinum and Gold Members can access the Virgin Australia lounge on arrival with an eligible day of travel Virgin Australia or Partner Airline boarding pass or itinerary. Lifetime lounge members and Velocity Platinum and Gold Members can also access the lounge via Self Service Entry. Located in the reception of each lounge, simply tap or swipe your card and follow the prompts for streamlined lounge entry. For more information on additional benefits available to Velocity Platinum, Gold and Silver Members please visit Velocity’s benefits-at-a-glance. Virgin Australia international long haul Business Class guests and Velocity Platinum and Gold Members can access selected international airport lounge locations operated by airline partners when travelling internationally. Introducing the Virgin Australia lounge membership card Introducing the new Virgin Australia lounge membership card in October 2012 to make your membership more easily identifiable and streamline access to Virgin Australia domestic lounges when flying on our network, and when enjoying reciprocal access to selected Air New Zealand lounges. Please note: the new Virgin Australia lounge membership card does not replace the Velocity membership card, which is used to access other Velocity Benefits. Members’ Guests Virgin Australia lounge members and Velocity Gold Members may invite one accompanying guest to the Virgin Australia lounge at no charge. Guests do not need to be travelling with Virgin Australia to join Members. Additional guests will be charged $65 at the lounge reception. Velocity Platinum Members may be accompanied by up to three guests at no charge. Children Children, under 18 years of age, are welcome in the Virgin Australia lounge, but must be accompanied and supervised by a parent or guardian. Virgin Australia lounge and Velocity Platinum and Gold Members, can bring up to two children aged three to twelve years – in addition to their guest allowance – into the lounge at no cost. There is no charge for infants two years of age and under. Fast-tracked Access for Premium Guests Virgin Australia Business Class guests, Velocity Platinum and Gold, and partner airline reciprocal status members receive complimentary access to the Virgin Australia lounge, and can benefit from a more streamlined, fast-tracked security screening and entry process at selected airports: Sydney lounge Premium Entry and Premium Valet – when travelling with carry-on baggage only Melbourne Priority Screening security lane Express Entry priority queue in Sydney, Melbourne and Brisbane lounge receptions Virgin Australia lounge Lifetime Members also have access to Sydney lounge Premium Entry DOMESTIC LOUNGES AUSTRALIA Virgin Australia lounge Adelaide Virgin Australia Terminal Adelaide Domestic Airport Departures Level, opposite Gate 18 +61 8 8238 7556 Virgin Australia lounge Brisbane Virgin Australia Terminal Brisbane Domestic Airport Opposite Gate 41 +61 7 3114 7121 Virgin Australia lounge Canberra Virgin Australia Terminal Canberra Domestic Airport Level 1, Common-User Terminal Terminal Circuit +61 2 6249 8079 Virgin Australia lounge Mackay Virgin Australia Terminal Mackay Domestic Airport Through security on the ground floor +61 7 4953 3765 Virgin Australia lounge Gold Coast Virgin Australia Terminal Gold Coast Domestic Airport Southern end of the terminal adjacent to gates 1 and 2 +61 7 5688 6780 Virgin Australia lounge Melbourne Virgin Australia Terminal Melbourne Domestic Terminal 3 Down check-in escalators, turn left before security +61 3 9339 1753 +61 3 9339 1754 Virgin Australia lounge Perth Virgin Australia Terminal Perth Domestic Airport Immediately through security on the ground floor +61 8 947 57921 Virgin Australia lounge Sydney Virgin Australia Terminal Sydney Domestic Airport Through security, immediately to your right or via escalator from the food court on the concourse level. Select guests can also access Sydney Lounge Premium Entry and Premium Valet, with direct kerbside lounge access at the western end of Terminal 2 on Departures Road. +61 2 9352 7667 INTERNATIONAL LOUNGE INFORMATION Through our airline partners, Virgin Australia is pleased to offer pre-departure lounge access for selected international services to our Business Class guests, Velocity Platinum and Gold members, guests travelling in Premium Economy and Virgin Australia lounge members. Lounge access varies significantly by membership status, class of travel and travel destination so please refer to the applicable tab for full access and eligibility details. Your valid Velocity or lounge membership card and a boarding pass for same-day travel will be required to access lounges operated by our partner airlines. Virgin Australia International Long Haul flights - ex Brisbane, Sydney & Melbourne Air New Zealand Koru Lounge You and a guest on presentation of membership card and boarding pass for same day travel with Virgin Australia Brisbane Sydney Melbourne Virgin Australia International Long Haul flights - ex Los Angeles Tom Bradley International Terminal 3 Virgin America Loft Lounge Etihad Airways Al Reem Lounge, Abu Dhabi You and a guest on presentation of membership card and boarding pass for same day travel when travelling with Etihad in Coral Economy Class or on a Virgin Australia International Long Haul flight in Economy or Premium Economy. Delta Air Lines Delta Sky Club owned and operated lounges You and a guest on presentation of membership card and boarding pass for same day travel on a Virgin Australia International Long Haul flight or Delta Air Lines Atlanta, GA Concourse A in center on 2nd level Mon–Fri: 6am–10pm Sat & Sun: 2pm–10pm Atlanta, GA Concourse A near Gate A17 Daily: 5am–11pm Atlanta, GA Concourse B near Gate B10 Daily: 6am–10pm Atlanta, GA Concourse B near Gate B25 Daily: 6am–11pm Atlanta, GA Concourse C near Gate C37 Daily: 6am–10pm Atlanta, GA Concourse D near Gate D27 Daily: 6am–10pm Atlanta, GA Concourse T near Gate T6 Daily: 6am–10pm Atlanta, GA Concourse E across from Gate E14 Atlanta, GA Concourse E across from Gate E15 Club is closed for renovations Boston, MA Satellite between Starbucks and Gate 18 Daily: 4:30am–8pm Chicago, IL (O’Hare – ORD) Terminal 2 - Concourse E across from Gate E4 Sun–Fri: 5:00am–8:30pm Sat: 5:00am–6:20pm Cincinnati, OH Near Gate B14 Sun–Fri: 5:30am–9pm Sat: 5:30am–7:30pm Dallas, TX Near Gate 10 Sun-Fri: 4:45am-7:30pm Sat: 4:45am-7:15pm Detroit, MI Concourse C, at gate level near the entrance to Concourse C Sun-Fri: 5:30am-10:00pm Sat: 5:30am-9pm Detroit, MI Concourse A, 2nd level at Express Tram North Station across from Gate A68 Mon-Fri: 5:30am-9pm Sun: 1:30pm-9pm Detroit, MI Concourse A, 2nd level at Express Tram South Station across from Gate A18 Mon-Fri: 5:30am-9pm Sun: 1:30pm-9pm Detroit, MI Terminal, gate level at the link, across from Gate A38 Sun-Fri: 5:30am-10:00pm Sat: 5:30am-10:10pm Ft. Lauderdale, FL Next to the Gate Information Center Daily: 4:45am-8:30pm Honolulu, HI Gate 23, lower level garden area Daily: 7am-10pm Indianapolis, IN Concourse A immediately after security and before Starbucks Sun-Fri: 5am–7:30pm Sat: 5am–5:30pm Jacksonville, FL Concourse A - right after Chili's restaurant and the Day Spa Daily: 4:30am–7:15pm Sat: 5:30am–5:45pm Sun: 5:30am–7pm Los Angeles, CA Terminal 5 mezzanine level between Gates 53 & 55 Daily: 4:45am–1:40am Manila, Philippines West Wing, Departure Level, after Immigration, above Gate 15 Daily: 4:30am-8pm Memphis, TN Adjacent to the B Security Checkpoint in the B/C Connector Daily: 5am-8pm Miami, FL South terminal. Airside. In the H and J connector (left of H concourse security) Daily: 5am-10pm Milwaukee, WI Concourse E, next to Gate 60 Daily: 4:45am-7:10pm Minneapolis/St. Paul, MN F/G Concourse - Entrance located at the beginning of the F concourse. Daily: 4:30am-10pm Minneapolis/St. Paul, MN Concourse C, next to Gate C12 Daily: 5am-10pm Nashville, TN Adjacent to Gate B3 Tues & Sat: 4:30am–6:30pm Sun, Mon, Wed, Thu & Fri: 4:30am–8pm Newark, NJ Terminal B between the main & satellite buildings Sun–Fri: 5am–9pm Sat: 5am–8pm New Orleans, LA Concourse D - Gate 4 Daily: 5am-7pm New York, NY (JFK) Terminal 3 - 4th floor across from Gate 6 Daily: 1pm–9pm New York, NY (JFK) Terminal 2 (Mezzanine Level) Daily: 5am-9pm New York, NY (JFK) Terminal 3 - West adjacent Gate 12 Daily: 5am–9pm New York, NY (JFK) Terminal 3 - South (Duty Free Shop area) Daily: 1pm–10:30pm New York, NY (LGA) Concourse level, inside security before Gate 2 Sun-Fri: 5am-9:50pm Sat: 5am-8pm New York, NY (LGA) Behind the Delta ticket counter adjacent to security checkpoint Sun-Fri: 6am-7:30pm Sat: 8:30am-6:30pm Orlando, FL Airside - Center Atrium area Daily: 4:30am–8:40pm Philadelphia, PA Terminal D, to the right of the Earl of Sandwich* Sun-Fri: 5am-7pm Sat: 5am-6pm Portland, OR Concourse D between Gate D5 and D7 Sun-Fri: 5am-10:50pm Sat: 5am-4:30pm Raleigh-Durham, NC Terminal 2, 2nd level, across from gate C3 Sun-Fri: 5am-7:45pm Sat: 5am-6:30pm Salt Lake City, UT Between Concourses C & D, next to the gift shop Daily: 5am-1am San Diego, CA Terminal 2 next to Gate 37 Daily: 5:15am-11:00pm San Francisco, CA Mezzanine level at the ticket counter Daily: 5am-12:00am San Francisco, CA International terminal, beyond Security Checkpoint A Daily: 8:30am-3:30pm Santiago, Chile Located on the second floor of the International Terminal near Gate 17. Mon, Tues, Fri: 2pm-11pm Wed, Thu, Sat & Sun: 2pm-9pm Sao Paulo, Brazil 2nd floor, above security clearance area and Duty Free Daily: 6am–midnight Seattle/Tacoma, WA Roof Top Level, near gate S – 9 and S - 10 Daily: 5:00am-12:50am Tampa, FL Concourse E Gate 68 Sun-Fri: 6am-7:45pm Sat: 6am-6:45pm Tokyo, Japan (Narita – NRT) Terminal 1, #1 Satellite 4F Daily: 8am-9pm Tokyo, Japan (Narita – NRT) Terminal 1, #2 Satellite 4F Washington, DC (National-DCA) Concourse B, above Gate 15 Sun-Fri: 5am–10pm Sat: 5am–6pm West Palm Beach, FL Concourse C, opposite Gate 4 Daily: 4:45am–7pm Virgin Atlantic Virgin Atlantic Clubhouse owned and operated lounges. You and a guest on presentation of membership card and boarding pass for same day travel with Virgin Atlantic Heathrow Gatwick JFK Newark Washington San Francisco Boston Hong Kong Tokyo Johannesberg Air New Zealand Air New Zealand owned and operated domestic and international lounges You and a guest on presentation of membership card and boarding pass for same day travel on Air New Zealand or Virgin Australia, when flying on Trans-Tasman or domestic New Zealand sectors. Virgin Australia lounge Members and Velocity Platinum and Gold Members have reciprocal access^^ + to Air New Zealand lounges prior to Virgin Australia and Air New Zealand trans Tasman and domestic New Zealand flight departures. Auckland Wellington Christchurch Dunedin Hamilton Napier Nelson New Plymouth Tauranga Palmerston North Queenstown Invercarjill Singapore Airlines KrisFlyer Gold Lounges at Changi Airport, Singapore SilverKris lounges worldwide, outside of Singapore You and a guest on presentation of membership card and boarding pass for same day travel in Economy Class on Singapore Airlines. You and a guest on presentation of membership card and boarding pass for same day travel on Singapore Airlines. Singapore Terminal 2 Passenger Terminal Building Two (Inside the departure/transit area) Third Floor, North Wing 24 Hours Terminal 3 Passenger Terminal Building Three (Inside the departure/transit area) Third Floor 24 hrs Virgin Australia International Short Haul flights - ex Denpasar Premier lounge You and a guest on presentation of membership card and boarding pass for same day travel with Virgin Australia BUSINESS CLASS LOUNGE INFORMATION Available across all Australian Domestic Lounges Lounges for guests travelling on international Virgin Australia operated flights Australia Brisbane International Melbourne International Sydney International Air New Zealand Koru Lounge+ Business Class guests travelling on flights operated by Virgin Australia to any destination. Entry is subject to Air New Zealand Lounge space availability for all guests. Abu Dhabi Abu Dhabi International Etihad Airways Pearl Lounge U.S.A Tom Bradley International Terminal 3 Virgin America Loft Lounge Guests travelling Business Class on Virgin Australia operated services to Australia. Indonesia Denpasar Premier Lounge Guests travelling Business Class on Virgin Australia operated services to Australia. Thailand Phuket Royal Silk Lounge Guests travelling Business Class on Virgin Australia operated services to Perth. Lounges for guests travelling on flights operated by Virgin Australia’s partner airlines Air New Zealand Brisbane International Sydney International Melbourne International Air New Zealand Koru Lounge+ Guests travelling in Business Class with Virgin Australia flight numbers on flights operated by Air New Zealand, Delta Airlines, Etihad Airways, Hawaiian Airlines or Virgin Atlantic. Lounges in New Zealand Guests travelling in Business Class on Virgin Australia flight numbers operated by Air New Zealand. Etihad Airways World Wide Etihad Pearl Business Class Lounge or Etihad Partner Lounge Delta Air Lines World Wide Delta Sky Club Hawaiian Airlines Hawaiian Islands & Sydney International Premier Club Lounge Business Class guests are invited to use Hawaiian Premier Club lounges when flying from Honolulu to Sydney. When flying from Sydney to Honolulu, Business Class guests can access the Air New Zealand Koru Lounge. Singapore Airlines World Wide Singapore Airlines Note. Lounge access is not available in conjunction with flights on Silkair, Virgin Atlantic World Wide Virgin Atlantic Club House For more information on Lounges visit http://www.virginaustralia.com/au/en...irport/lounge/ and http://www.virginaustralia.com/au/en...lounge-access/ |
Thanks for this definitive thread. Question: Do DJ insist on seeing a boarding pass for WP? Have a friend flying back to MEL on Sunday and wanted to guest them in at SYD T2. I know the QFlink lounge just allow you to flash your card for entry.
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Platinum members have anytime lounge access, no requirement to be flying anywhere.
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Great work Jinxy!
A few minor things: Possibly worth clarifying which lounges are for Lounge members (VA domestic, Air NZ trans tasman and domestic) and which are for Gold/ Plat (most of the others) I'm not sure the information at the bottom about VA international short haul ex Wellington and Christchurch isn't out of date. When i flew out of CHC recently it was the Air NZ lounge. |
Originally Posted by qwertyuiop
(Post 17966948)
Great work Jinxy!
A few minor things: Possibly worth clarifying which lounges are for Lounge members (VA domestic, Air NZ trans tasman and domestic) and which are for Gold/ Plat (most of the others) I'm not sure the information at the bottom about VA international short haul ex Wellington and Christchurch isn't out of date. When i flew out of CHC recently it was the Air NZ lounge. |
As some of us have access to the names of The Lounge Managers for pre-arrival issues, it might be handy to include them.
A lot of us know the BNE (or more correctly BNE & MKY) Lounge Goddess, Annette |
Originally Posted by QF WP
(Post 18108632)
As some of us have access to the names of The Lounge Managers for pre-arrival issues, it might be handy to include them.
A lot of us know the BNE (or more correctly BNE & MKY) Lounge Goddess, Annette any others you know of? |
I'm sure we can get them ;)
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I'm Gold Velocity travelling Business Class flying Virgin America from JFK to LAX and connecting to VA2 to SYD.
What are my lounge access options at JFK T4? |
Originally Posted by cssaus
(Post 18588847)
I'm Gold Velocity travelling Business Class flying Virgin America from JFK to LAX and connecting to VA2 to SYD.
What are my lounge access options at JFK T4? |
On the Virgin America web site there's a link for the airport lounge & clubhouse which if you select JFK talks about a $35 charge.
Just wondering if the charge applies to GOLD/PLATINUM members or business class ticket holders connecting the VA flight out of LAX? Can anyone shed light on this? |
Originally Posted by cssaus
(Post 18590727)
On the Virgin America web site there's a link for the airport lounge & clubhouse which if you select JFK talks about a $35 charge.
Just wondering if the charge applies to GOLD/PLATINUM members or business class ticket holders connecting the VA flight out of LAX? Can anyone shed light on this? IF you are talking about travelling via LAX on a VX service there is no lounge access at all. |
Originally Posted by qwertyuiop
(Post 18590756)
If you are on VA flight LAX-Australia you can use the "temporary" VA lounge in the old Alaska airlines board room. It is, by all reports, totally rubbish as it currently has no liquor license among other issues. I have no idea how long this situation will last but it is free.
IF you are talking about travelling via LAX on a VX service there is no lounge access at all. |
Originally Posted by cssaus
(Post 18590885)
I'm referring specifically to the facilities at JFK, I'm well aware of what the offering is at LAX.
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The Lounge Thread
I must update this list this week due to some lounge changes !
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