Virgin Atlantic (VS) Flying Club points redemptions on ANA (NH) - Master thread
Aug 8, 2023, 6:30 pm
#526
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,976
I recall one of the FM bloggers encountering this same scenario. Name was wrong, called and the VS rep just decided to cancel it w/o confirming on hope that the space would pop back up. He got lucky and the space reappeared, but with how competitive things are lately I would not chance it.
I don't think the lack of a middle name would be an issue to fly and I would not call.
I don't think the lack of a middle name would be an issue to fly and I would not call.
Aug 8, 2023, 6:31 pm
#527
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,976
just to advise - lack of middle name on NH *IS* an issue apparently. So yes, theyd need to cancel and re-issue the ticket.
generally speaking, availability is back on the system almost instantaneously. But, as previously mentioned, this is not always the case.
I have experienced this at least 7/8 times in the past 12 months, and it is why I am VERY SPECIFIC when I talk to VS agents (most of whom are extremely good and diligent), that they must please ensure they check the middle name is on there before the ticket is issued.
Weirdly, on a BA issues JL ticket, I had no problems with lack of middle name.
generally speaking, availability is back on the system almost instantaneously. But, as previously mentioned, this is not always the case.
I have experienced this at least 7/8 times in the past 12 months, and it is why I am VERY SPECIFIC when I talk to VS agents (most of whom are extremely good and diligent), that they must please ensure they check the middle name is on there before the ticket is issued.
Weirdly, on a BA issues JL ticket, I had no problems with lack of middle name.
Aug 14, 2023, 7:55 am
#528
Join Date: Aug 2008
Location: TXL
Programs: US, LH, HH
Posts: 728
Called twice today to make a change to an older booking, with a long distance F and domestic Y segment. Changing the date of Y segment both times would have required me to pay an additional 25.000 points. In contrast to what I was told a while ago, the second agent did say I'd get a refund of the tax difference at least (within 14 days...). First agent didn't mention it, I didn't ask and the agent seemed rather clueless, trying to tell me its ANA that causes the difference in points... Someone earlier in the thread said that they wouldn't charge the difference on changes, so either that changed or you'd need to get the right agent.
Aug 14, 2023, 9:54 am
#529
Join Date: Mar 2018
Programs: DL DM, FB Gold
Posts: 296
Update: no "parking" or "saving space" was possible. They said there is a "a little bit of a risk" that the seat doesn't become available again and of course exactly this happened. Ticket was cancelled and the availability didn't come back.
Aug 14, 2023, 10:06 am
#530
Join Date: Dec 2009
Location: AUS
Posts: 248
Hi all -
Quick question about NH business availability... I'm using United's search engine to try to find space.
I am flexible with my dates, so I'm hoping to snag a biz seat about 2 weeks out. I've been monitoring United and it looks like there is steady biz space t-14 days out. Just to confirm, when searching on United, I am looking for this (see screen shot) and then i call Virgin and feed them the details and it should be 45k points, correct?
Thank you for the help.
Quick question about NH business availability... I'm using United's search engine to try to find space.
I am flexible with my dates, so I'm hoping to snag a biz seat about 2 weeks out. I've been monitoring United and it looks like there is steady biz space t-14 days out. Just to confirm, when searching on United, I am looking for this (see screen shot) and then i call Virgin and feed them the details and it should be 45k points, correct?
Thank you for the help.
Aug 14, 2023, 10:16 am
#531
Join Date: Aug 2008
Location: TXL
Programs: US, LH, HH
Posts: 728
I am flexible with my dates, so I'm hoping to snag a biz seat about 2 weeks out. I've been monitoring United and it looks like there is steady biz space t-14 days out. Just to confirm, when searching on United, I am looking for this (see screen shot) and then i call Virgin and feed them the details and it should be 45k points, correct?
Yeah, you call them, tell them you want to book an award on ANA. Ideally feed them the airport codes, the flight number and time. They can not see whats available, they book it blind and hope it comes back as confirmed.
Aug 14, 2023, 3:13 pm
#532
Join Date: Dec 2009
Location: AUS
Posts: 248
Availability looks correct in your picture. It needs to be a direct flight on ANA, which it is in your pic. I don't think IAH counts as "Western USA"? That would be 45k, otherwise its 47.5k. https://flywith.virginatlantic.com/e...nd-points.html
Yeah, you call them, tell them you want to book an award on ANA. Ideally feed them the airport codes, the flight number and time. They can not see whats available, they book it blind and hope it comes back as confirmed.
Yeah, you call them, tell them you want to book an award on ANA. Ideally feed them the airport codes, the flight number and time. They can not see whats available, they book it blind and hope it comes back as confirmed.
Aug 30, 2023, 4:41 pm
#535
Join Date: Jun 2018
Location: LAX/SFO
Programs: Hyatt Explorist, Hilton Diamond, Marriott Gold, Fortune Wings Club Gold
Posts: 361
Sep 1, 2023, 11:29 am
#536
Join Date: May 2002
Location: LEESBURG, VA, USA
Posts: 254
This is a handy tool to find out what the taxes and surcharges are going to be for a particular itinerary on a paid ticket.
Look for YQ. It should be the same or close to it for award tickets.
https://matrix.itasoftware.com
Look for YQ. It should be the same or close to it for award tickets.
https://matrix.itasoftware.com
Sep 1, 2023, 4:17 pm
#537
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,976
yeah they are ultimately individual tickets, should be able to just cancel one, i would definitely verify with the VS agent though to make sure that's all they are doing.. I usually wait until i've already completed the departure and then call to cancel the return.
Sep 1, 2023, 6:21 pm
#538
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,976
So this is weird, on United I searched HNL-TYO to see if there were any J/F flights ANA availability, and it said there was no route. But it gave me an option to use their "30 day calendar view" .. when I clicked on it, it brought me to UA's old style (pre-website refresh) search, makes it so much easier to find NH availability and much cleaner. So I'm not sure if I can get there again, but the old style with the better calendar view is out there.
Sep 2, 2023, 4:52 pm
#539
Join Date: Aug 2008
Location: TXL
Programs: US, LH, HH
Posts: 728
So this is weird, on United I searched HNL-TYO to see if there were any J/F flights ANA availability, and it said there was no route. But it gave me an option to use their "30 day calendar view" .. when I clicked on it, it brought me to UA's old style (pre-website refresh) search, makes it so much easier to find NH availability and much cleaner. So I'm not sure if I can get there again, but the old style with the better calendar view is out there.
Looks like you have to hit Update again to get the calendar view, easiest is actually to bookmark a result with a calendar and then open that up again. If you get access denied, use the normal search once.
Last edited by freakazoid; Sep 2, 2023 at 4:59 pm
Sep 2, 2023, 6:38 pm
#540
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,976
ANA (NH) Redemptions using VS Flying Club points - thread locked Sept 2022
Looks like you have to hit Update again to get the calendar view, easiest is actually to bookmark a result with a calendar and then open that up again. If you get access denied, use the normal search once.
Looks like you have to hit Update again to get the calendar view, easiest is actually to bookmark a result with a calendar and then open that up again. If you get access denied, use the normal search once.